Chris Hendrick Email & Phone Number

Lewisville, Tx, Us

Plano, Tx

I partner with organizations to pinpoint needs and deliver solutions that provide customers with exceptional, loyalty-building experiences. Together with colleagues in the US and overseas, I create, implement, promote, and support customized programs for financial services companies and other clients.As a leader or individual contributor (depending on the current business structure and sales volume), I develop and scale accounts—answering questions and overcoming obstacles as they emerge. I also prepare budgets and forecasts, draft detailed account strategies, negotiate pricing, track results, and introduce changes for maximum profitability and unparalleled customer care.All the while, I establish open lines of communication, ensuring every person at every account receives my full attention and expertise. This people-centric approach has been extremely successful over the years—increasing revenue, improving retention, and boosting loyalty over the long term.• Catapulted sales by >25% year over year, leading to more than $163M in annual revenue (at peak).• Skyrocketed a single program from 5K to 1.6M members in five years. Provided end-to-end account management including program scale-up, deal negotiations, and managing client expectations through exponential growth.• Navigated transformation at the organizational and industry levels—including embracing new responsibilities and working with clients to overcome challenges spurred by the global pandemic.• Trained and supervised Account Managers and serve as ongoing coach and mentor to colleagues.• Tapped as Regional Account Manager on global teams; assisted in implementing international programs in the North American market for major credit card processing companies.• Developed and seamlessly launched a digital solution to 800K members for a major client; increased adoption from zero to 62%.

Plano, Texas, United States

I was brought in to add efficiency and consistency to the account management process. Over the years, I developed and managed key accounts—working with small- and mid-sized businesses as well as some of the world’s most recognized financial services and credit card companies to offer high-end travel experiences to their members.As a trusted Account Manager, I created and presented program proposals and managed all aspects of high-value accounts, including relationship building, budgeting, forecasting, project and account planning, program development, and marketing support. I negotiated pricing and contract terms, and coordinated billing and collections.At the same time, I enthusiastically (and sometimes obsessively) tackled challenges by bringing a clear mind and fresh perspective to the situation. I evaluated the issue, determined what was needed, and “worked the problem.” This often involved finding a better solution for the client, reimagining sales processes, or designing a new way to extract meaningful data from existing reports or spreadsheets.• Drove 25% growth YOY through consultative selling, account management, and sales enablement.• Enhanced efficiency and productivity by continually streamlining and improving processes in a lean environment—fine-tuning resource allocation and driving up net profit.• Fostered trust and provided client with clear, diplomatic communication to successfully retain 95% of US-based clients despite an unwelcome change in the primary offering. • Defined the account plan and budget process for the Americas.• Collaborated with internal departments to address account-specific issues, overcome obstacles, and quickly develop customized programs that delighted clients and their customers.• Designed the methodology to budget and track program financials for individual clients.

I joined Verizon’s business organization and led a cross-functional virtual (matrix) team in navigating the multifaceted and often complex process of responding to RFPs. Together, we evaluated customer needs and created proposals highlighting win-win solutions. I worked alongside account teams to close large opportunities.• Managed and coordinated efforts to develop 25+ solutions with total revenue exceeding $400M.• Negotiated contact extensions with substantial increases in project scope.• Skillfully navigated technical, environmental, and political issues—setting the stage for projects on five continents.

Tapped by Verizon Federal to steer marketing projects from planning through completion. I developed proposals and strategic account plans, negotiated agreements and trained sales teams in using Federal contracts to close deals. • Played integral role in securing $7M in new revenue.

In this position with Verizon, I provided expertise and support to enterprise, small business, and residential customers. I created account strategies and short- and long-term plans for decision makers, and coordinated product development, sales, and delivery of equipment and services• Designed and facilitated sales training to generate significant new business. • Assisted in establishing a single, cohesive organization with consistent processes after the merger.• Increased sales performance by 10% through advertising and staff incentives.• Saved $1M by creating a recovery plan for equipment.

I was promoted for standout performance in prior positions as Business Account Manager and Proposal Manager. In this role, I cultivated relationships and managed vendors in supporting federal government sales and procurement efforts.• Provided hands-on, engaging training to 75+ Account Managers.• Spearheaded a sales enablement initiative that drove up revenue from $2M to $8M in 12 months—and expedited deal closings.

Master Of Business Administration - Mba, Business

MBA

Bachelor Of Science - Bs, Marketing And Psychology

Activities and Societies: Circle K