Chris Henson, Pmp Email & Phone Number

Cary, Nc, Us

• Currently overseeing an approximately $3M implementation with a 20-person global Development Team.• Transitioned the Team from waterfall to an Agile framework, increasing the overall development output by approximately 100% and greatly reducing errors introduced into the production environment.• Saved the company $750k by working with the Technical Architect to create a specific solution to meet a complex requirement for the company and avoid having to buy an additional Production org, which was the recommendation from Salesforce. • Responsibilities include daily review of code changes across multiple projects to reduce risk of overrides and conflicts, developing sensitive internal functionality and/or particularly complex features that require a higher level of development expertise. • Established and currently maintain our devops pipeline processes and software which has contributed to our development output increase. • In charge of the initial technical design of projects and stories during the planning stages of business analysis and requirements gathering.• Responsible for capacity planning and overall staffing of the delivery teams while coordinating with the BA Lead and Enterprise Architect.• Responsible for the development teams and the output of work being delivered by the teams, and the overall quality of that work.

Cary, Nc, Us

• Technical Design/Solutioning of Stories/New Features. Manage overall system solution design. Oversee and maintain the overall system technical documentation. Enforce governance and security principles in the development lifecycle. Serve as technical architecture/support during business analysis phases and the overall Development Team. Investigate and develop new features and technologies that can help the Team achieve goals and requirements. • Actively develop and deliver features and functionality. Develop specific complex features that only a few on the Team have the technical skill set for. Develop best practices and standards for our code base and work to move our code base to better conform with those standards. Provide code review to other developers on the Team and ensure that coding standards and best practices are adhered to. • Review code and changes across multiple projects to reduce risk of overrides and conflicts. Help developers deploy changes correctly. Manage deployment pipeline and perform post-deployment steps in the target environment. Maintain overall DevOps process, including documentation. Maintain our devops software configuration for security and functionality. • Support and maintain the administrative functions of our production environment. Provide an additional top tier of support to triage and resolve difficult issues. Perform restricted functions in Production that are only allowed by System Administrators and require extreme precision to accomplish. • Oversee offshore QA Team and ensure that the standards of delivery are being met. Ensure and maintain an open dialogue between the QA and Development Teams throughout the sprint. Evaluate and maintain the overall QA process as part of the development lifecycle, and ensure that it maintains the integrity of the overall system without being too time consuming and obtrusive on delivery.

Dublin 2, Ie

•Implementing a global rollout for 30 countries (5 live so far with 3 more planned for 2021) utilizing Sales Cloud, Service Cloud, Community Cloud, and Tableau CRM (Einstein). Directly responsible for delivering the technical solution on functionality for this core build during the sprint process.•Working with 4 development teams of 8-9 people each that have achieved repeated notoriety from the client on delivering quality, consistent results in both Tableau CRM and Salesforce functionality.•Implemented key quality controls that reduced Business-raised defects during the acceptance process to 0 over the last 3 months of the implementation in 2020.•Helped to estimate approximately $3.9 million worth of work for the project in 2020.•Designed, architected, and developed multiple complex functionalities that are being reused throughout the project and have been recognized by the client as having a great positive impact.

Dublin 2, Ie

•Helped to transition current project from a relatively small national implementation into a global program that reaches across 5 different countries. •Developed and implemented a new standard of coding and procedures that improved our overall code quality and resulted in more work completed with few errors and defects.•Instituted and developed Agile best practices in both how user stories were created and refined as well as the development lifecycle to further improve delivery quality.•Lead a team of cross-functional architects that work on the hardest technical issues that arose during our project to create solutions in a scalable way using best practices.

Dublin 2, Ie

•Coordinated a complex data management process involving 5 distinct systems, all with differing requirements and coordination needs. •Developed for a Field Service Lightning implementation to support scheduling dispatch and work execution for the field across multiple use cases supporting 10,000 users including 5,000 technicians.•Service Cloud integrated with legacy CIS to support the contact center across full spectrum of customer journeys.•Designed, developed, and implement several functionalities within the system, including complex Apex programming, Lightning Components, and Custom Metadata components.•Developed and defined a process of refinement that helped the team to increase velocity by 50% during a ramp up phase. •Lead a team of 4 business analysts while managing the overall sprint process and providing technical advice and coordinating with an offshore development team.

•Managing the $1.5M Salesforce implementation for the City of Boston's 311 and City Worker implementations, which is used by tens of thousands of citizens and city personnel and one of the marquee programs for the administration.•Design, setup, and maintain Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.•Create and update users, reports, and dashboards to track pipeline/stages for management visibility, while integrating Apex applications to Salesforce accounts.•Performed custom configurations to fit the requirements and specifications for the City, including creating and implementing triggers, rules, queues, and work flows.•Utilizing Agile methodologies to bring the project back on schedule after previous setbacks.•Lead weekly meetings, both in person and virtual, and lead stakeholder sprint presentations, demonstrating the product and features through prototypes and future implementations. •Coordinating among multiple vendors, contractors, and internal team members to ensure the highest quality product and a user-centric feature process.

Minneapolis, Minnesota, Us

• Managed multiple projects in various lifecycle stages, making sure the customer was truly satisfied with the project, achieving a comprehensive customer satisfaction rate of 4.9/5.0 for all projects implemented.• Coordinated and reported all operations, including all metrics met/missed, problems encountered, and suggested solutions to all stakeholders involved throughout each process.• Applied learned skills directly in computer hardware, MS Office, Windows 7/8/10, MAC OS, basic server services, POS systems, LAN/Ethernet/wireless connections, switches, and Active Directory.

• Led company through several change-management events, including several large scale pivots of company vision and structure.• Designed and implemented novel solutions that fit the customer's needs in an objective manner, while maximizing the customer's ROI and minimizing the payback period.• Performed energy engineering consultation for commercial, residential, and industrial clients, and implemented/project managed these recommendations in a comprehensive and objective manner.• Managed multiple projects simultaneously and worked closely with all stakeholders to ensure that all requirements and expectations were met within agreed upon target metrics, and that the customer was completely satisfied at the end of the process.• Oversaw and implemented a database management system that aided in diagnosing potential issues and to predict future energy usage. • Consistently researched new products, procedures, and technology, and maintaining relationships with those vendors to provide the customer with the best options available.• Managed a staff of eight employees and oversaw outside contractors.

Palm Beach Gardens, Florida, Us

• Coordinated and managed the entire process of multiple simultaneous installations–including project management, delivery of materials, state inspection, and financial reporting of all new Otis-installed elevators in the Greater Boston Area.• Managed projects consisting of a sales plan of $41.6 million and profit plan of $4.6 million for 2008. • Supervised 35 union mechanics and apprentices and set the standard for providing world class safety training, on-site safety audits, continuous process improvement, and administering disciplinary action.• Conducted multiple presentations to stakeholders and leadership teams on status of various projects, including problems and solutions.

Washington, Dc, Us

• Received a commendation for proposing and implementing a re-organization of the project management policy from one of centralized task structure to full ship responsibility. • Played an integral part in supporting the successful completion of three concurrent submarine overhauls, the most ever seen at Portsmouth Naval Shipyard.• Responsible for guiding the USS SANTE FE to completion of its latest project availability over two months ahead of schedule and $3 million under budget.• Conducted detailed audits of records and monitoring of evolutions aboard submarines stationed in Portsmouth Naval Shipyard.• Worked as a liaison between the civilian shipyard personnel, the crews stationed aboard their submarines, and the higher level commands to which they belong.

Washington, Dc, Us

• The Engineering Department Head’s representative in all matters concerning the nuclear plant while in port.• Executed multiple challenging and complex reactor plant evolutions, including the removal of a reactor core, testing of reactor/propulsion plant equipment and instruments, and initial rod testing on an untested core.• Planned, trained, and directed control of radioactive materials, radiation, radioactive contamination, and application of radiological controls associated with servicing the nuclear propulsion plant by leading a team of 20 nuclear technicians. • Reviewed work orders and procedures to ensure adequate provisions for radiation and radioactive contamination control.

Washington, Dc, Us

• The Commanding Officer’s representative in all matter of the ship while at sea.• Routinely led a 25-person team in conduct of ship’s mission, including challenging under ice operations.• Conducted several classified operations throughout the world, including operations in support of the Global War on Terror.• Responsible for the safe operation of the submarine both surfaced and submerged.• Both Submarine Squadron 11 Staff and Navy Operational Reactor Safeguards Examination Board recognized the division for excellence on separate occasions.• Managed the ship’s Damage Control and ship auxiliary systems maintenance programs. Mentored and managed the professional development of 15 technicians in the Auxiliary Division. Maintained $100 million worth of ship auxiliary systems, specifically high-pressure air systems, hydraulic plants, Emergency Diesel Generator, and Electrolytic Oxygen Generator.• Also held jobs of Electrical Officer, Radiological Controls Officer, and Quality Assurance Officer

Arlington, Virginia, Us

Master Of Science (Ms), Computer Science, Concentration In Data Analytics

B.A. Political Science, International Relations Concentration, Minors In German And History

Graduate Classes In Engineering Management

Undergraduate Certificate, Computer Science