Chris Heppner, Mba Email & Phone Number

United States

Transforming Businesses with AI-Powered Salesforce Solutions🌟 About Me:As the driving force behind Kingdom Valor Solutions, I stand at the forefront of leveraging artificial intelligence to architect transformative Salesforce solutions for complex enterprise challenges. With a rich experience spanning over a decade across Sales, Service, Marketing, and Data Clouds, my journey involves orchestrating custom solutions that have revolutionized clouds for industry giants.🚀 My Expertise:- Salesforce Architecture Mastery: Specializing in crafting scalable cloud solutions on the Salesforce platform, my approach involves a deep dive into each client's unique ecosystem, enabling the creation of bespoke, high-performance architectures.- Advanced AI Integration: Proficient in integrating cutting-edge AI capabilities like NLP, machine learning, and predictive analytics.- Innovative Automation and Customization: Skilled in developing intelligent chatbots, intricate recommendation engines, and advanced predictive lead scoring systems. Expertise in building custom applications and automations utilizing Apex, JavaScript, and CPQ.🔍 Highlighted Projects:1. Marketing Cloud Automation for a Retail Giant (01/2022 - 12/2023): Architected a marketing strategy using Salesforce Marketing Cloud, leading to a 30% increase in customer engagement and a 25% rise in conversion rates.2. Data Cloud Strategy for an E-commerce Platform (01/2021 - 03/2022): Devised a robust data strategy using Salesforce Data Cloud, enhancing data accuracy and customer retention through predictive analytics.3. Sales Cloud Implementation for a Financial Services Firm (06/2020 - 02/2021): Customized Sales Cloud, boosting sales productivity by 35% and shortening the sales cycle by 15%.4. Service Cloud Revamp for a Healthcare Provider (06/2019 - 07/2020): Reengineered Service Cloud, improving customer satisfaction by 40% and reducing case resolution time by 50%.

Winter Park, Florida, Us

Led the SFMC division and consulted multiple enterprise level accounts to properly implement best practice design and development functions. Built and developed implementation accounts all the way to taking over existing accounts that consistent of 12+ business units.Met with clients daily/weekly to review strategic approaches in regards to their implementation or development efforts inside both SFMC and Salesforce CoreDeveloped multiple unique solutions including complex SQL queries, dynamic content pages utilizing AMPScript and much more

Implementing platform solutions in email studio, automation studio, journey builder, and much more. Building and maintaining the data warehouse, integrations, and queries to ensure proper function. Client-facing role where I handled multiple projects and meetings daily to ensure that each business unit was handled properlyRan several complex queries using SQL to manipulate data and deliver them to the proper data extensionsMaintained various journeys and built journeys based on client requirements and also provided strategy for more complex situationsIntegrate data feeds via API (REST) from CDPs or SFDCSet up and implement Marketing Cloud Connect and sync multiple objects into SFMC from SFDCWrite AMPScript to dynamically pull content into emails, SMS, etc.

Roseland, New Jersey, Us

Manage and execute against creative ideas and processes for three business units consisting of communication to over 1.5 million individuals monthly. Educate and update stakeholders on potential solutions within SFMC and implement as needed.• Using Ampscript to ensure messaging was unique to each audience and nurture them through the journey• Closely work with stakeholders and project managers to ensure success of campaigns• Responsible for communication to over 1.5 million work-site employees monthly• Build custom customer journeys within SFMC using Ad Studio, Journey Builder, Social Studio, and much more• Use Social Media Marketing skills to interject new thoughts processes and procedures to capture “low hanging fruit” for businesses• Improve current workflows and data management• Build and communicate brand authority and awareness to millions of consumers• Create and deliver email marketing automation to millions of recipients monthly• Generate new ideas for processes and ad campaigns

Duluth, Ga, Us

Scaled the email marketing automation department using SFMC by researching specific audience segments and targeting audience(s) with direct messaging. Formalize processes, procedures, and implement the latest techniques to ensure a positive return on investment for clients and scale their brands.• Utilizing Ampscript to develop automation campaigns including email, text, and landing pages• Developing lead scoring metrics to qualify MQLs• Conceptualize strategy and campaign performance to C-level clients• Develop processes and strategies for the department to ensure successful campaign strategy and positive ROI• Create and implement KPIs (Key Performance Indicators) for the department while analyzing the data analytics

Duluth, Ga, Us

Oversee and develop processes to ensure successful website project from beginning to end. Managed, developed, and creatively collaborated on over 20 custom website projects while leading the day to day operations of the production department. Also collaborated with cross-functional teams to produce successful marketing campaigns for each website project.● Lead, mentor and improve the Design and Development teams daily through various processes and techniques● Monitor and oversee multiple projects at once while resolving design and development issues using HTML & CSS skills● Diagnose, analyze, and execute over 100 website project support tasks● Consult clients regarding conversion tracking, KPIs, and recommended strategies● Build and develop workflows and emails inside Infusionsoft● Develop processes and project timelines for website builds across multiple industries● Track and manage profitability and production of the entire creative department ● Collaborate with SEO, PPC, Social Marketing and Video production departments developing integrated digital marketing campaigns

Ottawa, On, Ca

Develop, executive, and proactively manage multiple projects to ensure successful ongoing control over projects while defining roles, responsibilities, and project governance. Lead and mentor cross-functional teams to ensure consistent and successful project delivery.● Routinely keeping all stakeholders up-to-date on all project variables and successions● Manage all marketing automation inside SFMC (ExactTarget) and reporting as necessary● Facilitate all approaches regarding products and operations within the business unit● Experienced in creating project plans, the scope, and also estimating budgeting requirements● Remarketed product lines using SEO goals set by the CEO and COO● Utilized Google Analytics to build direct reports and collaborate with team members● Solved multiple complex issues while meeting all defined deadlines● Lead and mentored multiple cross-functional teams towards project development and execution● Conducted SWOT analysis to present opportunities and understand threats within the industry● Successfully implement new standard operating procedures, online marketing strategies, and detailed process improvements to improve the organic structure within the company

Washington, Dc, Us

• Prepared market research within the USMC based on requirements and needs • Completed and executed multiple product research analysis on over $50m worth of assets• Developed and analyzed more than 25 Marine Air Ground Task Force Support System data results and presented those to the Commanding Officer, Executive Officer, and other top leadership• Ability to handle multiple complex issues, including delegation, mission objective, and leadership• Expert in leading a group of over 400 Marines and Sailors during deployment missions and objectives• Conducted data analysis on over 2,500 pieces of equipment monthly using Microsoft Excel and other military metrics

• Managed a team of 10 staff members, including training, mentoring, and process improvement• Experienced in collaborating with vendors and managing those relationships• Met and exceeded deadlines set by vendors for job completion and accuracy• Trained and mentored over 100 clients based on job qualifications, capability, and other factors

Irvine, California, Us

In charge of operations of entire gymnasium, produced success reports of staff to higher management, ensured the success of membership quota monthly, and also maintained the health and comfort of all members of the gymnasium.

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Master Of Business Administration - Mba, Business, Management, Marketing, And Related Support Services

Masters Of Business Administration (Mba), Business, Leadership, And Marketing

Bacher Of Science In Interdisciplinary Studies, Business, Management, Marketing, And Related Support Services

Logistics Specialist, Logistics/Embark Specialist