Chris Herl Email & Phone Number

Herndon, Va, Us

Manage a group of high-performing Sales Engineers that support the Sales team for the Northern California and Pacific Northwest regions for ePlus. This region accounts for nearly 1/3rd of the total revenue for the company. I have built a team that maintains a keen eye towards technology, but also towards working closely with customers to help solve their problems. Through consistent delivery of Bill of Materials (BOMs), Customer liaison and Partner/OEM engagement, and technical training for my engineers was able to deliver back-to-back record years for our region in terms of hardware bookings and invoicing. Additionally, created and executed strategy towards meeting, or exceeding, corporate goals on Professional Service, Annuity Service and Gross Margins. Other key responsibilities include to develop and drive team to increase expertise across key technology domains that ePlus specializes in, Data Center, Cloud, Networking, Security, Artificial Intelligence (AI), Machine Learning (ML), Collaboration, Service Provider, Telecom Expense management, and other emerging technologies.

San Francisco, California, Us

Leader of the Infrastructure Organization within IT at Riverbed Technology. Architects, Designs, Implements and supports Networking, Hybrid Cloud Hosting, Communications, Storage, IT Support, and Security functions to support the Company. Current team is made up of 4 direct report managers with 22 Engineers and 8 contractors reporting to them. This makes up 36% of the overall IT headcount. Driving Riverbed's cloud strategy and migration. Full review and disposition of applications and infrastructure within Riverbed. Appropriate placing of business critical resources in Azure, AWS, Oracle Cloud (OCI) and on-premise locations. Delivering on SaaS application migration/re-architecture, aggressive decommission of legacy services, and combining of redundant applications. I take exceptional pride in enabling and supporting a fully remote organization in the current COVID-19 pandemic. By building a high level of trust and accountability throughout the organization, coupled with leveraging technology solutions, the team has not missed a beat through the Global crisis. Additionally, the team has been able to thrive and deliver on critical projects, and key events such as Quarter End Freeze support, large scale Software release windows, and Global Company all hands. Additionally, our tools and processes that were put in place was able to support the whole Riverbed company as it navigated a fully remote workforce.

San Francisco, California, Us

I lead the Networking and Communications team within IT to deliver Riverbed's next generation Network & Communication solutions. The team is responsible for the Architecture, Design, Implementation and Operations of Riverbed's 40 Corporate offices, and 2 Data Centers.A major task I chartered the team with was to refresh old, outdated hardware in the remote branch office with new, standardized topologies. The new topology included many of riverbed's network, optimization, application performance management (APM) and network performance management (NPM) products. This process also reduced the technical debt in the team substantially, freeing up time and reducing outages so that the team can focus on more strategic projects.Platforms and technologies for the branch include:- Riverbed SteelConnect SD Wan - Riverbed Xirrus AP- Juniper EX4300 Switches- Palo Alto Firewalls- Riverbed SteelHead or Riverbed SteelFusion- Ixia Packet broker- Riverbed SteelCentral AppResponse 11 - Out of band connectivity- Circuits (WAN, ISP, Voice)- Remote media gateway for phone system- Support of older platforms in the environment (Cisco routers & switches, Aruba Wifi, Juniper SSG)Shortly after joining Riverbed, was able to procure funding for and build new Data Center infrastructure with full parity Disaster Recovery facility. Platforms and technologies for the Data Centers include:- Juniper QFX Spine and Leaf- Juniper MX105 and MX240 routers- Juniper EX4300 - Palo Alto Firewalls- Ixia packet broker- Riverbed SteelCentral AppResponse 11- Riverbed SteelCentral NetIM- Riverbed SteelHead - Riverbed SteelFusion CoreDeveloped strong ties to Engineering and Support teams within Riverbed. Drove new product features, bug fixes, and helped create standard designs for use with Customers. Manage and maintain budget within IT spend

San Jose, Ca, Us

Ambassador and Core Team member of Cisco Men For Inclusion (Cisco MFI) diversity group. Core charter of the Group is to drive Inclusion, Diversity and Collaboration across Cisco's culture, so that everyone can come as their true self. As a representative of this group, have attended the Grace Hopper Celebration for Women in Computing Conference each year since 2012. This has quickly become the premier conference for Cisco new hire and intern recruiting. http://ghc.anitaborg.org/

San Jose, Ca, Us

My team is responsible for creation Architectural Roadmaps/Blueprints that we then create into transformational enterprise-wide Network Designs for Cisco IT. This ownership extends to all Enterprise Network topologies and environments for Cisco IT. Included, but is not limited to:CampusBranchContent DeliveryExtranet (Partners Connections)WirelessData CenterISP & DMZAs part of this focus, we are intimately involved in managing and reducing Telecom spend for Cisco IT. To do this effectively we have to create solutions that meet our clients/customers expectations, are technically sound and innovative, reduce costs, and align with business partnerships and strategic direction. I work closely with our Telcom Providers and regularly meet to discuss bi-directional roadmaps to understand capabilities and industry trends. Critical to the success of this team, is the ability to work across the organization and bridge gaps/concerns that other teams bring forth. By creating a strong relationship with my peers (and driving this behavior to the engineers) in Operations and Implementation, we are able to create a stronger overall solution.Promotion to Senior Manager was effective on November 1, 2014.

San Jose, Ca, Us

As leader of this team, I was responsible for execution and delivery of Network designs and deploying them across Cisco's network. Primary goals were to meet the business drivers and update Cisco IT's network to that of an early adopter on new routers, switches, IOS and other technologies. Key call outs of team deliverables include deployment of dual stack IPv6 throughout the core, branch and to nearly all DMZs.

San Jose, Ca, Us

Managed Cisco IT's Data Center Network Implementation Team. My team was an integral part of Cisco's MVDC (Metro Virtual Data Center) Program which Deployed three production Data Centers in less than 18 months time. This was performed while concurrently migrating critical production applications from legacy Data Centers to the newly built Production Environments. These activities were completed while maintaining a tight relationship with our stakeholders and partners (InfoSec, Operations, Design, Architecture, Vendors, etc.)

San Jose, Ca, Us

Design, Implement and Operate Cisco’s Global WAN and ISP network. Deliver new capability across the Global Network, consisting of DMZ, Core, Campus, Branch, and Data Center environments. Perform end to end network support functions to restore services as expeditiously as possible. Maintain clear and concise documentation and TOI (Transfer Of Information) materials. Extensive hands on use of Cisco Products and Software. My main focus area was in Cisco's Core IT Backbone (CAPNet) as Technical and Team Lead Engineer in the Global buildout and deployment of core hubs and high speed backbone connectivity.

Executive Leadership Program, Executive Education

Bachelor'S Degree, Business Administration