Chris Hicks Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Working with the Symplectic team to deliver Elements v6Focus on UI and interaction design, creating low-high fidelity wireframes, user flows and clickable prototypes.Undertaking exploratory research into UI and interaction design patterns, working to develop consistent design language across Elements v6. Using Adobe CC suite to design icons and illustrations to use across the Elements UI. Worked closely with senior designers, product managers and the development team to take designs from ideation through to final product.Undertook usability test session, transcribing and synthesising the notes through Dovetail for analysis.

London, England, United Kingdom

Responsible for bridging the gap between customer and business needs providing customer, market and product insight to drive product development.Regularly coordinate and undertake usability testing with customers as part of a product development process. Most recently used to develop a new online student registration service, acting on feedback to streamline the process and bring the average registration time down by 21%.Identified an opportunity through market analysis, presenting a proposal for repositioning our student prospect pages and influencing decision making through sound evidence-based arguments. This led to the implementation of our new Career in Finance prospect webpages. Lead an organisation wide action group, establishing key relationships in order to understand, synthesis and prioritise internal stakeholder requirements as part of our product development process.Wrote scripts, undertook interviews and lead the collation and analysis of the research as part of the development for AATs new suite of qualifications.Successfully planned and managed multiple activity workstreams across a wide qualification product portfolio, delivering registration and assessment growth above budget YOY.Write detail-orientated product requirement documents and user stories, ensuring clear communication of those requirements to the business, marketing and development teams.

London, United Kingdom

Woodhall Spa, Lincolnshire

Working with digital agency partners I project managed the development and launch of multiple website including the national accreditation programme site (GolfMark) and the club database and resource platform (Clubhouse). My role also include undertaking and synthesising user research, creating wireframes and coordinating usability testing. Other roles and responsibilities included;- Fostering relationships with key industry partners including, commercial operators, HMRC, Sport England and other industry member bodies. - Develop and implement an ongoing communications plan to support and engage clubs. This includes copywriting and editing newsletters, creating promotional campaigns and influencing direct communication through our county workforce. - Played a pivotal role in developing the club support plan to meet the requirements of England Golf’s strategy. Active People figures show a stabilisation of the number of people playing golf and our own affiliation figures indicating an increase in the number of members retaining golf club membership. - Represented England Golf at several high profile European events in addition to speaking at national conferences.- I translated complex business requirements, policies and regulations into simple outputs for colleagues, clubs and members. Most notably working with HMRC on the development of CASC regulations for clubs and translating this into guidance to support golf clubs through the process. - Analysed member, participant and commercial data to identify trends and opportunities. Used this insight to develop detailed customer and product strategies, creating new products or tailored marketing campaigns to provide user-centric product solutions and meet England Golf's objectives.

Woodhall Spa, Lincolnshire

Building on previous work as Club Services Executive I focused on working with golf club managers to understand their needs and develop support resources to help build sustainable golf club businesses. My roles and responsibilities included working with industry partners to develop online and offline club support, including the creation of dedicated phone and online health & safety, legal and business advice service. This helped reduce golf clubs cost by an average of more than £3000. I was also responsible for developing business cases, both for internal and external funding most notably for the creation of GolfMark, a Sport England funded accreditation initiative. This project successfully lead to over 200 golf clubs achieving a GolfMark accreditation in its first year. Customer & Market Insight- Using CACI InSite to analysis postcode data and provide customer & market insight, involving; providing bespoke reports for over 70 clubs, consulting on market potential and priority catchments for our county golf partnerships leading to more targeted activities, developing customer insight to shape our national members programme, reassess our communication channels and support our sponsorship activationOther projects & responsibilities: - Management of volunteering training & education programmes- Ongoing development and engagement of the online England Golf community, bringing together golf industry professionals to share ideas with each other- Plan, create and deliver content for online and print publication, including guidance documents on legislative updates, sustainability, social media & marketing and business planning

Woodhall Spa, Lincolnshire

Provided dedicated customer support to over 1900 affiliate golf clubs across England. Built relationships with golf club managers, officials and other national partners to understand their needs and provide the appropriate business support. This include marketing, business planning and grant applications, as well as golf specific advice. Key projects also included;Worked on the re-branding of England Golf following the merger of the EGU and EWGA with a focus on the online content. Acted as content writer for the new website, developing engaging and relevant content using a custom CMS.Developed and drove a marketing plan with sponsors and partners to provide members with a comprehensive benefits package through a dedicated website. Grew the number of members signed up to over 150,000 within the first six months.

London, United Kingdom

I was responsible for providing support to the Head of Event Operations and the event management team during the AEGON Queens Championships. My duties included assisting with the delivery of onsite branding, ensuring all sponsors rights are fulfilled. Aiding in the distribution of print material and team apparel to stewards and officials and supporting the team with any on site logistical issues.

Bristol, United Kingdom

As part of my role I held a shared responsibility for running 5 league nights consisting of over 300 teams, with the additional responsibility for organising and running functions and corporate tournaments. I built and maintained key relationships with local schools and football clubs in addition to corporate clients including SEAT and Carlsberg. I also set up and ran the Goals Bristol South Junior Academy, running weekly sessions and summer courses for juniors age 5-15.My responsibilities included new business lead generation and new sales. I created a communications strategy to build on the existing customer database achieving an increase of 45% in tournament entries over four summer tournaments. During my time with the company we were the best performing site for 2009/10, in which I was responsible for sales in excess of £4K per week, exceeding monthly sales targets in 8/9 months.

Bournemouth, United Kingdom

Performed a day-to-day operations role, managing the facility, staff and customer experience. I worked as part of the management team to move the centre to a profitable position for sale by redeveloping the value proposition, creating a 'golf centre for all', utilising the extensive practice facilities and experienced coaches.

Ux Design

An end-to-end UX design course in which I undertook over 400 hours of training with industry-leading mentors. I built on previous skills.

Master Of Laws (Llm), Sports Law, Distinction

The principal of this degree was to gain an understanding of sport in an English and European legal context. New to law I was able.

Bsc (Hons), Sports Management, 2:1

A management degree with a focus on the sports industry. My studies included marketing, consumer cultures and research methods including.