Christopher Hillestrøm-Nielsen Email & Phone Number

Copenhagen, Dk

- Ensuring business value with innovate processes and SOC compliance by taking ownership of challenging implementations through comprehensive analyses and agile leadership in global sourced solutions.- Trusted strategic business advisory on complex multi-product solutions and healthcare projects.

- Led post-Brexit ServiceNow implementations for UK customs business, managing complex declarations and sourced solutions with global delivery centers as SAFe Product Owner.- Trusted advisor with supply chain analysis, identifying end-to-end needs to tailor budget-conscious solutions that drove growth, met government compliance, legislative obligations and organizational constraints.- Orchestrated deep integrations with third-party vendors and government systems from stakeholder workshops to agile implementation and operation.- Innovated business strategies by scoping needs into user stories, planning releases, owning backlogs, giving significant cost savings and asset efficiency.- Secured customer buy-in and deepened engagements by tracking continuous value via quality assurance, accurate acceptance criteria and shift-left testing.- Provide pre-sales, tender proposals, customer presentations and POCs globally.

København, Region Hovedstaden, Danmark

- Scoped and leaded implementation of ITIL processes in ServiceNow, including creation of a consolidated CMDB with data from various tools and spreadsheets.- Visualized IT to obtain management approval to revolutionize processes to develop a common invoice system and create a Service Catalogue.- Advised various teams on updates and tests to maintain a unified ServiceNow platform available with a multitude of use cases among the 50,000 employees.- Established strong ownership of the ServiceNow platform, continuously delivering high-quality improvements fostering engagements across the organization. - Initiated continuous testing to ensure quality control across stakeholders through the implementation of the Automated Test Framework in ServiceNow.- Managed the configuration of the Now Mobile App, leveraging smartphone features to enhance user experience and functionality of ServiceNow.

Copenhagen Area, Denmark

- Engineered data gathering models to generate ITSM reports, meeting ongoing C-level management needs through various HP suite upgrades to ServiceNow. - Structured business functionality into services, documenting ownership and dependencies, establishing SLAs and OLAs with stakeholders to meet ITSM needs.- Participated in tender negotiations to select ServiceNow as the new ITSM tool and ensured data quality on the platform to support ITIL processes.- Innovated processes using the ServiceNow platform to better support business needs, leading to the decision to insource IT infrastructure from IBM.- Spearheaded the implementation of agile methodologies in Danske Bank, including education and coaching of employees in Rational Team Concert.- Addressed growing certificate problems by business continuity process innovation, leading to reduced downtime on business services like MobilePay.

Copenhagen Area, Denmark

- Took control of error management and defined processes to identify weak spots in testing procedures, leading to improved testing efficiency and effectiveness.- Utilized Mercury Quality Center to create test plans and design test runs, enabling comprehensive analysis of defects and facilitating their resolution.- Demonstrated proficiency in defect analysis and resolution, contributing to the overall quality improvement of Nokia mobile phone variants.

Copenhagen Area, Denmark

- Trained in radio communication through signal transfer and line-of-sight analysis, particularly with Motorola and Dragonwave products.- Utilized special algorithms and 2D/3D view programs to calculate optimal frequency, equipment type, and installation spots on tall buildings in Copenhagen for high-speed internet installation, including determine optimal antenna angles, positions, and signal bandwidth to improve coverage.- Tailored solutions for major installations at Unicef and Maersk, as well as private customers.- Conducted drive-tests in cars equipped with special equipment to monitor Clearwire network (WiMAXX) coverage in Copenhagen and Odense.- Overcame challenges such as interference from signals in Malmø by using the actual street measurements for new equipment selection, positioning, and frequency adjustments.- Designed and implemented a score index to evaluate network coverage, plotted on GoogleMaps for visual analysis with specific colors to indicate signal strength across different areas.

Copenhagen Area, Denmark

- Quickly progressed from a runner to specializing in painting, both indoors and outdoors, and became proficient in advising customers on various do-it-yourself tasks.- Acquired comprehensive knowledge about different types of tools, timber, and electrical products, enabling you to provide informed recommendations to customers.- Embraced Silvan's customer-centric philosophy with targeted courses to enhance my skillset in understand customer needs and provide them with the best possible experience.- Successfully guided inexperienced customers through their do-it-yourself projects by breaking down tasks into simple steps tailored to their perspective, fostering returning customers and building long-term customer relationships.- Applied the skills and knowledge gained from the job to everyday life, including home repairs and assisting friends with their do-it-yourself projects, enhancing my expertise and practical advisory.

Bachelor Of Science In Computer Engineering, Informatics And Mathematical Modelling (Imm)

Focus areas: 1. Mathematics - algebra and algorithms in use for mathematical modelling for data patterns and process provisions. But also.

Service & Communication

Focus areas: 1. Mathematics - investigation of practical issues leading into mathematical solutions. 2. Service & Communication - main.