Chris Hinger, Lpc, Cfi Legacy Email & Phone Number

Milan, It

As the first person hired into a newly created role, immediate responsibilities and workload focused on building effective partnerships with Operations, executive and field leadership, and Human Resources to leverage the design and implementation of policies and procedures to reduce shrink, ensure organizational compliance, protect company assets, promote team member safety, and enhance client satisfaction, all within operating financial budget.- Provide timely and accurate KPIs and metrics to share with management to make informed decisions, impacting client engagement and employee welfare.- Produce and complete Audits with emphasis on coaching and offering solutions to issues related to the execution of company policies and procedures.- Initiated corporate and regional meetings to increase awareness of safety initiatives and emergency response procedures.

- Created and conducted Loss Prevention, Safety, and Security content for client, while also partnering with Asset Protection, Store Leadership, and Human Resources - Store Compliance Audit, Asset Protection Benchmark Audit, Historical Shrink Analysis Audit.- Served as content expert on Crisis Management and Emergency Response, while also a reference for potential customers for client. Presented at inaugural Employee Safety Conference for client - Securing Your Business With Threat Intelligence.

New York, Ny, Us

In addition to previous role, ownership of Enterprise Safety program to include retail, corporate, CX, and lab facilities. - Led Risk Management program in partnership with Health and Safety to reduce employee and customer injuries and subsequent claims.- Documented, tracked, and reported all incidents across organization while partnering with third party broker and carrier.

New York, Ny, Us

Oversight of multiple departments with goal to reduce financial losses within retail, corporate, and lab settings. Created previously absent content, training programs, and culture of awareness in order to achieve tasks.- Began the program with focus on personal safety, created an operating plan for Business Continuity and Crisis Management, roll-out of Active Shooter training to entire Retail organization, and mass notification usage for organization.- Worked with internal business partners and external vendors to build initial program budget with strategy based on setting foundations for training, Operational audits, investigations, travel, corporate insurance, industry continuing education, and technology (CCTV, security design)

New York, Us

In addition to previous role, managed Retail Facilities team to maintain current strategy. Developed rapport with team to optimize team comradery. Filled open positions in tandem with executive talent. - Expertly supported efforts to reduce shrink to ~20% in past 2 years while increasing internal case productivity to all-time highs by bringing focus to tier strategy for high shrink locations, performing integrity interviews in multiple locations, and retaining top talent.- Contributed to improvement in service and team member performance in past 22 months; supervised existing strategy of Facilities team to have nearly $1M in cost mitigation each year.

New York, Us

Oversaw Shared Services Operations in tandem with corporate team of 15 employees completing strategy development, metric reporting, and technical design in company program. Merged two separate groups, corporate and field, to discuss perspectives and form strategy and execute plan. Worked with Finance Team to learn budget process at RL and recent history. - Facilitated significant improvement in quality projects through team identifying operational inefficiencies within department and domestic stores. - Awareness and training enhanced in stores while shrink results continued to decrease. - Reduced budget in some areas of business while retaining standard of quality by removing funding for guard programs and added travel for different teams.

New York, Us

Devised goals and development plans for individuals. Secured corporate CAPEX support to invest in infrastructure and established tools needed for results. - Helped team to create lowest shrinkage numbers in company history for three consecutive inventory cycles.

Coraopolis, Pa, Us

Directed team and facilitated meetings to share work contributions and understand common goal attainment strategy. Coordinated corporate team conferences and store visits. - Boosted quality investigations to 1,600 and finalized numerous store conversion projects for updated CCTV; standardized department’s SOM with organization and completed 470+ physical inventories.

Coraopolis, Pa, Us

Introduced professional program that included shrink reduction plans and related initiatives; shrink was reduced in operational areas such as generic UPC usage, ball conversion, special orders, and pre-owned equipment.

New York, Us

Oversaw district managers within region. Recruited leaders to attain same results while at RL. Pushed recruiting/retention and overall results to company. Managed set budget. - Led specific team to ~20% in shrink reduction.

New York, Us

Organized all foundational programs, recruited Senior Director to take permanent position, and devised partnerships within business.

New York, Us

Improved departmental professionalism by focusing on training and discovering methodologies to investigate dishonest behavior with systems such as XBR, Tradewinds, AS400, and others; took various training programs on how to interview potential dishonest employees. - Supported improvement casework through quality investigations and interviews and paperwork. - Two time recipient of company award, Realizing the Dream, for positive work done during year.

New York, New York, Us

Conducted training in stores and interviewed underperforming employees to maintain smooth work environments. - Produced ~$350K in reduced shrinkage within a year.

New York, Us

Ba, History

Ma, Middle Eastern Studies