Orchestrated and integrated strategic initiatives to drive provider engagement and harmonize marketing strategies. Engaged in market research to prioritize provider relationships by analyzing demographics, product mix, and competition. Coordinated project plans and activities to align key team members with strategic vision. Assessed tactic performance across product/provider relationships to inform strategies and identify customer needs by evaluating customer journeys and facilitating key team workshops. Provided management updates and partnered with strategic finance and analytics teams to refine decision-making. Leveraged business process improvement skills to Increase lead generation by 13% and lead conversion from 40% to 60% by driving SAS business automation for new sales processes. Created healthcare provider growth channel for federal market product line by presenting business case to senior leadership and securing project buy-in. Propelled improvements in provider services and patient coverage quality by leading joint efforts with project deployment teams for innovative solutions. Created Patient Journey Maps to demonstrate the related business processes to support customers and providers and leveraged the insights to innovate. Designed and hosted a strategic insights workshop which led cross functional teams through a product and market competitive analysis, which highlighted key shifts in product design, marketing, and sales efforts to improve performance.  Devised sales strategies by defining scope of opportunity and offering competitive surveillance documents.

Collaborated closely with key stakeholders to identify and resolve production issues. Monitored forecasting, staffing, and funding trends to adjust operational strategies and maintain service level agreements by pinpointing enrollment changes. Designed program integration processes to orchestrate copay program launches by working with clients and senior leadership. Secured critical leadership support and resources by articulating strategy and presenting compelling data-driven business cases. Deployed Salesforce cloud-based processing platform by engaging in product development and refinement life cycles. Directed team of 22 associates to administer 38 pharmaceutical manufacturer co-pay programs by applying Lean Six Sigma principles, ensuring efficient design and more than $200M in annual reimbursement support.  Streamlined processing methods and set clear performance benchmarks to maximize claim processing efficiency by 150%. Conducted full end to end Value Stream Mapping story board to isolate and track performance improvement opportunities. Reduced case aging from 90+ days to 11 days by leading improvement initiatives focused on application information delays. Gathered and articulated business requirements in partnership with the product ownership team and IT deployment leaders. Decreased annual work stoppage incidents from 35 to 2 by engaging IT Teams in problem-solving workshops. Completed programs’ migration to new platform 6 months ahead of schedule by effectively accomplishing end-to-end deliverables. Conducted multiple concurrent new programs launches and process improvement projects across operations, finance and IT teams. Demonstrated exceptional leadership in heading team of 18 claim processors and 2 managers, developing robust operational procedures, financial controls, and seasonal budgeting.  Expedited claim processing from 10 days to 4 hours, grew business line by 100% in 18 months, and saved $1M in salaries.

Enhanced patient journey by optimizing service quality and implementing waste reduction strategies. Developed standards and metrics for team of green and black belts for annual goals for targeted financial impact. Prepared custom-designed reports to monitor outcomes against financial targets using insights for continuous improvement. Executed operational, process, and financial analyses to aid in project selection and monitoring by evaluating both quantitative and qualitative impacts. Determined cost drivers by executing documentation exercises for enterprise-level end-to-end process flows. Accomplished projects stretch goals by leading numerous DMAIC projects within client delivery team. Facilitated project selection, chartering and resource prioritization by drafting business cases. Optimized project ideation and charter development with focus areas by integrating executive leadership reviews to develop constant pipeline of ideas and implementations. Played key role in preparing for Salesforce CRM migration, overseeing process flow documentation and reviews for 100+ key services.  Managed direct projects and the portfolio of projects in the team’s pipeline working with management and cross functional teams to navigate changes in priority and working with constrained timelines and resources. Innovated current CRM system to evaluate task performance variations, leading to validated cycle times and uncovering latent issues, laying groundwork for significant ROI on new CRM investment. Contributed to enterprise impact statement for new CRM deployment, achieving cost effectiveness per Full-Time Equivalent (FTE) and elevating overall KPIs across enterprise's service offerings. Developed and lead Yellow belt and Green belt training programs for associates and key leadership team members as the teams Senior Black Belt.

Presented project charter readouts to leadership and board to ensure transparency and strategic alignment by assessing and communicating KPIs, financial ratios, and benchmarks. Administered and guided application of Lean Six Sigma and Quality Management tools to augment critical processes by applying DMAIC and Lean methodologies. Engaged in extensive data mining to render market intelligence and support strategic initiatives by utilizing external sources like SNL Financial, FDIC, and SEC filings. Validated business cases and monitored impact of capital projects by administering the organizational capital projects process. Streamlined Quarterly Analyst Financial Performance deck by automating data sourcing and aggregation. Developed 24-month rolling forecasts and 5-year financial projections by coordinating with consultants and internal leadership using SAP BPC software. Reduced cost per invoice in Accounts Payable from $25 to under $1 by steering automation project and supervising third-party vendor. Lifted long-term profitability by over $3M by conducting in-depth peer and internal benchmark analysis for branch proximity. Revolutionized capital allocation at enterprise by establishing Capital Committee for management of structured evaluation process to support budget adherence and risk-adjusted investment choices. Raised branch profitability by 8% (~$25 M), by applying sophisticated branch rationalization model, leading to significant financial gains. Devised 'Back to Basics' scorecard to guide senior leadership in prioritizing financial, operational, and risk mitigation advancements. Revamped A/P with image-based solution, cutting processing costs by 50% and reducing turnaround time from weeks to hours. Managed complex financial projections by integrating strategic elements like economic trends, M&A impacts, and regional data and leveraging advanced capabilities of SAP BPC to ensure accurate and comprehensive long-term financial planning.

Self motivated sales associate selling loans, deposits and non traditional banking products. Performing oversight of the sales initiatives of platform level co-workers and tellers. Managing the day to day operation of banking center functions.

Sold Loans, Deposit's, Fixed Annuities and Life Insurance while managing the sales process and daily branch operations.

Worked with clients to resolve past due consumer loans.