Responsible for delivery administration of commissioned educational services at HMP Brixton, and for managing the administration team. This is a business delivery management role for the third party provision of educational courses (Maths, English, and vocational) within the establishment. The role has a focus on process definition and management, and involves extensive liaison with teachers, managers, learners, and the client's management team. Meeting service levels and achieving KPIs is a priority. Development of complex Excel tools for data management and reporting, and for interfacing to external systems, is a critical requirement for success in dealing with a complex data and QMS environment. There is also an important element of office management, relating to procurement of supplies and the maintenance of the office and service delivery environments. Security and data protection are key concerns.

Founded and Director of a residential property buying agency, covering the London Docklands area, the City, and the many other rapidly re-developing areas of East London.

Academic career break leading to University of London MA and MPhilStud degrees. Research and undergraduate teaching.

Contract Technical Delivery Manager in BP’s Gas Trading Europe and Liquefied Natural Gas division. Responsible for the technical delivery of the Infosys offshore managed service for development, maintenance and system testing of the applications systems supporting BP’s gas trading operations. The work included transition of applications to the offshore team as well as development/enhancement projects. The role involved direct responsibility for two BP-internal teams, one managing environments and releases and the other developing Excel/Business Objects reports, as well as matrix management roles covering 16 BP staff (including 4 Project Managers) and the 55-strong Infosys team. Direct budget accountability $2.4m.Central to the role was the definition and implementation of a change programme for the Technical Delivery area. This established sustained and measurable improvements in productivity, workflow processes and delivered quality. Automated testing and a new iterative development process were introduced.

Contract Project Manager for software development projects for Capita Children’s Services:- Full lifecycle development of the new Partnership Xchange subsystem for sharing student information between schools participating in local partnerships. - Upgrades involving major technical innovation to the message-based distributed architecture of the company's Schools Information Management System (SIMS). High technical risk was combined with an aggressive delivery date dictated by the start of the next school year. - Delivery of four maintenance releases of the SIMS Attendance module – a system for recording and reporting student attendance, punctuality and behavioral incidences through the class register.

Contract Delivery Manager for a number of software development projects in the CRM eBusiness domain. These projects implemented T-Mobile technical and business initiatives in all front-end and web-based systems, including the eShop and My T-Mobile B2C applications and various retail B2B applications. Specific delivery responsibilities included:- Full lifecycle project management (from business system design to integration testing) of multiple concurrent application development projects. These included Flext tariff enhancements (SMS features, allowance breakdown), UFix tariff enhancements (call waiting / call holding features), SMS routing in a hardware/applications refresh architecture, and a network convergence project. The role involved managing offshore third party developers (StarSoft, St Petersburg). Total budget £950k. - Product Manager for the Proposition Manager utility. This is used to maintain product and price plan data, for input to the order management process used by the online eShop application. Implemented a prioritised set of product enhancements.- Release Deployment Manager for the March 2007 Release of all web-based application systems. This was the critical, first-fault-fix release of a new applications architecture, implementing a substantial number of modifications to stabilise the platform, in addition to functional enhancements.

Contract Software Development Manager on SunGard Vivista’s Criminal Justice systems development and integration programme. Roles and responsibilities (total budget £800k): - Full life-cycle delivery manager for a development stream for the NSPIS Case and Custody Management systems used by UK Police Forces nationwide. Responsible for delivering a re-engineered subsystem for caseflow processing, new error processing systems, a new event viewer and performance enhancements.- Integration and release management of a customised version of the Case Management system for a metropolitan Force, modified to interface to a non-standard custody management system.- Nonfunctional and backup/recovery system test management of the OMEGA UK-wide CJIT data exchange subsystem, on a clustered BizTalk/SQLServer platform.- Delivery of the Training Module for the OMEGA data exchange subsystem.- Production of a Proposal for development of a custom interface to the OMEGA subsystem.

Contract consultant on Accenture’s Thames Water outsourcing programme, reporting to the Operations Director. Defined and documented the operational change and release management processes for application and infrastructure projects on the account.

Contract Project Manager responsible for developing and implementing the PRINCE2 standards, processes and templates to be used across the enterprise for IT development, IT project management, and the management of change, risks, issues and document production.

Consultant/Project Manager on contract to a London software house:- Project Manager for the development of an MS Access application for a finance sector client.- Definition, scripting, and operational handover of the technical process for new-customer legacy data migration to the production database of the WebAlumnus web-based school alumni contacts application (SQL Server, Transact SQL).- Business Development Manager for Evenlogic’s eForms Adobe Acrobat filesave product.

Project Manager on a contract with a travel industry solutions development house, to select and implement a colocation hosting solution for the TravelAggregator B2B hub e-business application, developed and maintained by an offshore software house. Selection of data centre and telco service providers; definition and agreement of SLAs; development and implementation of the migration plan; specification of maintenance and support processes. Technologies: Windows Server 2000, SQL Server 2000, IIS, WebMethods, XML, FTP.

FT employee (as all engagements below) reporting to the Practice Manager for Delivery Management in Oracle UK Consulting:- Project Manager, Lloyds TSB Programme – established an in-house Oracle applications development centre. Scoped, planned and initiated its first project, an HRMS 11i migration.- Bid Manager for four Oracle Proposals – Imperial College HRMS 11i Migration, OGC Services Catalogue, e-University Proposal, Middlesex University Consultancy Services Agreement.- Project Manager of a marketing initiative to promote Oracle Applications Release 11i migration projects utilising online E-Business Studio development environments.

Development Manager on large scale systems integration projects. Annual budget to £18m. Projects included development of the world's first secure key electronic distribution system. Commissioned to co-research and write a project review of a major corporate project for the ICL Main Board, resulting in major changes to the management of the project.

Project Manager (10/95–8/97) on four projects in CSC’s Anglian Water outsourcing contract, delivering infrastructure replacement and applications migration/re-engineering: - Migration of over 50 PC applications to the new NT client/server infrastructure (£800k, 15 staff). Microsoft and Novell technologies.- Firewall Study (£21k) for secure networking over Internet and intranet connections. - Implementation of a Vocalis IVR telephony system by third party package development and in-house testing/deployment (£175k).- Implementation of a sewerage maintenance contract management system by third party package evaluation/selection/customisation and in-house system-test/deployment (£180k). Performance Test Manager (9/95–10/95) on a project to implement a package-based business/personal loan management application for Lombard Bank. Sequent, Unix/C. Team of 6.Project Manager (11/94–9/95) on CSC’s Autoglass outsourcing project. Delivered the completion of partially developed systems for service delivery and stock control, using an in-house team and a third party supplier. £950k budget, 33 staff. Prior sales support role in bid/sales team. The project involved recovery of the many technical and project issues that had led the client to outsource its IT function. Ingres, VAX/VMS. Earlier CSC consultancy and analysis/design/development roles in a wide range of projects, technologies and business sectors.

Software house maintenance programming, development programming and team leading.