Christopher Hoang Email & Phone Number

San Jose, Ca, Us

San Jose, Ca

Mountain View, California, Us

Sunnyvale, California, Us

- Initiated, led, and supported global improvement projects within the company and cross-functionally to improve service, drive value, and develop sustainable processes to support the long-term growth of the business. Oversaw the global expansions from domestic US logistics operation to a robust international APAC, EMEA, and ROW operation.- Provided departmental expertise in but not limited to: Logistics Supplier & 3PL selection and negotiation; process design, implementation, control for order management, freight booking, and reverse logistics. - Developed new strategic solutions to improve the customer experience and provide more choices and conveniences related to delivery for distribution, RMA- service options and fulfillment operations. Drove shipping cost down 5%-10% across inbound and outbound shipments.- Collaborated well with internal departments, such as Service and RMA engineers, Sales ops, Sales reps, Finance, and Customer Support team to improve service and drive results on various corporate initiatives. Established many standard operating practices and handbooks for the above-mentioned teams- Led the design, development, and implementation of new processes and tools that provided a foundation for maintaining logistics metrics, dashboards, and enhanced reporting for all outbound, and reverse (RMA) logistics. - Provided a leadership role in developing and executing major initiatives that transformed the Repair and Return Logistics Supply Chain. This helped bring in a steady yearly revenue of $300,000

Sunnyvale, California, Us

Sunnyvale, California, Us

San Francisco, California, Us

- Promoted from RMA associate to RMA manager within three months of hire. Recognized for developing and overseeing the QA & RMA systems to ensure all product quality and customer satisfactory levels are exceeded. - Maintained and interpreted 100% of the RMA database and reports for tracking orders.- Drove the supply chain and operational initiatives to implement and recommend changes of procedures to reduce the operational costs.- Managing company inventory of all products by monitoring and properly using company processes to ensure the consistency and accuracy of the current inventory. - Working with vendors overseas to ensure all products received are fully functional.

● Promoted from junior QA tester role to Customer Support within one month of hire, outpacing Digicircle’s typical six-month timeline for junior testers. Recognized for developing excellent test plans/scripts and rapidly discovering defects.● Successfully became a big part of the team that stimulated a 50% growth in sales● Resolved customer complaints by identifying problems and taking appropriate correctiveaction – Resulted in 70% increase in department’s efficiency● Demonstrated professional etiquette and manners when interfacing with customers –Resulted in 45% improved feedback of customers

● Established in social media marketing efforts by producing engaging content and promotions resulting in over 1,500 hits and 321 Facebook likes● Successfully using and manipulating the POS (point of sale) software, increasing work efficiency by 20%● Accurately Maintaining/ troubleshooting/ operating on all work computers 24/7● Developing and Updating http://www.kikusushionline.com● Consistently ranked top server while maintaining the lowest error rate and maintained a97% customer satisfaction rate● Credited with fostering group energy and solid teamwork in order to accomplishaggressive goals● Developed an outstanding communication skill needed to maintain a positiverelationship with all customers and employees (eg. Ronnie Lott)● While working as a server and host, I was rapidly promoted to Assistant Manager basedon my ability to lead in a fast-paced work atmosphere