Chris Holdsworth Email & Phone Number

Oversee day to day operations of the Round Rock location.

Previous company purchased by Doggett Truck Group

United States

Austin, Texas Area

• Hire, train and manage a team of up to 12 outbound dialers.
• Manage multiple lead campaigns, analyze performance and refine scripts to drive better KPI performance
• Lead team meetings, asking questions to better understand the calls representatives are receiving, educating and coach team members regarding processes and practices, and explain expectations.
• Assisting other management team members in identifying trends and establishing team goals.
• Redesigned the daily, weekly and monthly tracking system of the entire office to ensure smoother operation.
• Designed daily, weekly and monthly performance deliverables for multiple teams within the Property and Casualty division of the company.

Austin, Texas

Determine Customer Care quality standards by studying inbound and outbound calls.Verifies Customer Care results by measuring skills in use of scripts, product knowledge, service ability, greeting, diction, listening, etiquette, efficiency, and courteous close of call.Provides feedback to Customer Care agents by monitoring calls; monitoring feedback for.

Austin, Texas

Duties performed require both written and verbal communication with internal and external, domestic and international customers consisting of medical professionals, patients, laboratory personnel, channel partners, supply chain personnel, and sales obtaining and processing all required information needed to process patient genetic testing samples, reports.

Austin, Texas Area

• Identify potential license consolidation options ultimately driving additional cost savings
• Advise IT professionals in best practices for deployments, migrations and implementations
• Request licensing reports from Microsoft on clients behalf for review
• Prospect new clients to drive net new business in the SMS&P space
• Maintain relationship with clients to maintain or improve customer satisfaction to ensure repeat business
• Created company web page on the Microsoft Partner Network portal to facilitate interaction with customers

Austin, Texas

• Initiated an on­line campaign through multiple channels in the in the retail automotive industry which resulted in a 43% increase in internet traffic and a 30% growth in sales
• Maintained the Competitor Pricing Information as well as the Competitor Market Activity and Communication Report on a daily basis and applied marketing strategies accordingly
• Created a dealership monitoring system, tracking on­site customer traffic and analyzed results
• Assisted customers in purchase of new vehicles; completed financing paperwork for bank funding

Richmond, Virginia Area

Handled inside and outside sales, both residential and commercial

Midlothian, VA

Subaru Technician

Richmond, Virginia Area

Lead Transmission Technician