Chris H. Email & Phone Number

Beaverton, Oregon, United States

Key responsibilities:- Welcoming and engaging with customers as they enter the store- Assessing customers' needs and suggesting solutions to their problems- Answering woodworking related questions and maintain a solid working knowledge of many woodworking tools and equipment- Working with cash registers and processing payments- Recommending the best products to customers- Cleaning and restocking the store throughout the dayAdditional responsibilities:-… Show more Key responsibilities:- Welcoming and engaging with customers as they enter the store- Assessing customers' needs and suggesting solutions to their problems- Answering woodworking related questions and maintain a solid working knowledge of many woodworking tools and equipment- Working with cash registers and processing payments- Recommending the best products to customers- Cleaning and restocking the store throughout the dayAdditional responsibilities:- Opening and closing store, and performing other management tasks including but not limited to receiving, pricing, and merchandising- Overseeing other staff members- Reconciling cash registers and bank drops- Handling customer refunds and overrides, preparing necessary documentation in accordance with prescribed procedures- Assist with unloading freight trucks, pricing and merchandising or any other duties as assigned Show less

Brooklyn, New York, United States

Maker of high-quality handcrafted homewares, specifically kitchen knives and decorative table lamps from reclaimed, recycled and repurposed materials.

Greater New York City Area

Own the understanding of customers’ digital behaviors and support the Digital Product team with research and insights to inform business and design decisions.- Articulate research questions and priorities with digital product team, and recommend research methods to inform key product decisions that address user needs- Design and conduct user research into product designs to understand customer behaviors and uncover opportunities, including usability studies, surveys, and online… Show more Own the understanding of customers’ digital behaviors and support the Digital Product team with research and insights to inform business and design decisions.- Articulate research questions and priorities with digital product team, and recommend research methods to inform key product decisions that address user needs- Design and conduct user research into product designs to understand customer behaviors and uncover opportunities, including usability studies, surveys, and online experiments- Synthesize and summarize findings using multiple data sources - both quantitative and qualitative - to inform the overall digital roadmap, digital product design, and development- Collaborate closely with designers, engineers, product managers and other cross-functional teams to design, implement and track the success of new features Show less

Greater New York City Area

- Collaborate with cross-disciplinary teams across the business to help guide the direction of Casper’s digital presence and identify opportunities to improve the experiences of current and prospective digital initiatives- Work closely with cross-functional teams in Product, UX, Design and Marketing through all stages of development to scope and carry out on-site, remote, and in-field user research studies, drawing on a range of methodologies and UX best practices- Conduct exploratory… Show more - Collaborate with cross-disciplinary teams across the business to help guide the direction of Casper’s digital presence and identify opportunities to improve the experiences of current and prospective digital initiatives- Work closely with cross-functional teams in Product, UX, Design and Marketing through all stages of development to scope and carry out on-site, remote, and in-field user research studies, drawing on a range of methodologies and UX best practices- Conduct exploratory research to inform strategic product roadmaps, and tactical usability assessments for products under development - Leverage secondary data, trends and learnings to set the cultural context for the team- Work closely with other researchers and data analysts to develop holistic approaches to meeting stakeholder needs- Share tangible findings and prioritized recommendations with the teams on a regular basis, making connections between cross-functional team needs - Manage third-party research vendors- Evangelize user research best practices across the company Show less

Yonkers, New York

Lead the design and execution of qualitative and quantitative user experience research studies to support the development of CRO (Consumer Reports Online) and other digital products.Design and execute qualitative user research studies to identify user needs and test user responses to interface designs or concepts.Analyze qualitative data to unearth meaningful insights to inform and guide design decisions with UX design and product teams and decision makers across all Consumer… Show more Lead the design and execution of qualitative and quantitative user experience research studies to support the development of CRO (Consumer Reports Online) and other digital products.Design and execute qualitative user research studies to identify user needs and test user responses to interface designs or concepts.Analyze qualitative data to unearth meaningful insights to inform and guide design decisions with UX design and product teams and decision makers across all Consumer Reports' digital products and IP.Partner with Product and UX Leads to respond to strategic and tactical user research needs as required. Show less

Greater New York City Area

AnswerLab (AnswerLab.com) helps companies measure and improve their online presence by providing a unique combination of strategic and tactical insights. We develop strategic research programs that uncover key findings about our clients' digital (web/mobile) presence - through customized solutions including online user experience evaluations, in-person usability sessions, ethnography studies, innovation games and traffic analysis.Clients include industry leaders across a variety of… Show more AnswerLab (AnswerLab.com) helps companies measure and improve their online presence by providing a unique combination of strategic and tactical insights. We develop strategic research programs that uncover key findings about our clients' digital (web/mobile) presence - through customized solutions including online user experience evaluations, in-person usability sessions, ethnography studies, innovation games and traffic analysis.Clients include industry leaders across a variety of industries and include Google, Facebook, eBay/PayPal, Ogilvy, Genentech, AKQA, Wells Fargo, and FedEx. Show less

Greater New York City Area

Lead the qualitative internal and external research effort. Work across multiple projects collaborating with designers and strategists to develop test plans, conduct research, synthesize findings, and create actionable outputs. Oversee a research team: mentoring usability analysts, delegating responsibilities, coordinating primary and secondary research projects, and ensuring the quality of deliverables.

Greater New York City Area

Senior member of the UX team. Responsible for taking a lead role in delivering client-facing ecommerce web projects. Collaborate with multi-disciplinary teams through research, strategy development, concepting, product definition, and design phases.

London, United Kingdom

Senior member of the UX team and team leader for UX Design team. Responsible for managing UX research and design projects, mentoring and training junior staff, thought leadership, and business development, including identifying new opportunities, writing proposals, pitching to clients, scoping projects, and account management.

London, United Kingdom

User experience team lead and functional architect for numerous UK and European clients, focusing mainly on functional design and usability auditing.

Canberra, Australia

Led a multidisciplinary team responsible for applying user-centered design to the ATO’s highest- profile projects, including the online tax return system and the departmental inter- and intranet sites.

Canberra, Australia

Coordinated the production of internal and contracted publications materials. Co-managed the production of a quarterly magazine for an international tropical timber advocacy organization with the editor (based in Yokohama, Japan).

Graduate Diploma, Business Informatics

Post-grad study deferred to take up position in UK

Bachelor Of Arts, Communication

Major: Professional Writing Minor: Literary Studies