Chris Hooker Email & Phone Number

I am an experienced telecommunications product manager with background in Operations and Project Management.My area of speciality is Telecommunications, Ecommerce, Web Hosting & Domain Industries.In my career spanning two decades, I've had the privilege of collaborating and launching products with the Top 3 carriers in Australia, as well as planning and implementing the Go To Market launch of a globally recognisable brand and nurturing the growth of that brand for 8 years to become what is now one of Australia’s largest Telecommunications success stories.I blend a technical foundation with product management and customer experience principles, collaborating with customers and business stakeholders, developers, engineers, project leads and customer care teams to deliver great products that customers love.I am fanatical about customer experience and customer empowerment, with self-service and automated customer fulfilment being key tenets of my work.The projects I have delivered have resulted in over half a billion dollars in transactions serving millions of customers interfacing Web Sites, Telephone IVRs, SMS and mobile applications that help customers to buy and consume their product without needing to wait on hold or in a line to talk to a person.I am currently working as a Product Manager - Wholesale with TPG Telecom, Australia's Second Largest Telco who operate fixed and mobile networks nationally.Feel free to reach out if you’re interested in a chat.

Listed skills include Telecommunications, Management, Mobile Devices, Call Centers, and 29 others.