Chris Howard Email & Phone Number

Pasadena, California, Us

► Oversee all company systems spanning over eight sites, 350 users and three departments► Recruit, interview and hire staff► Manage Network Administrator, Systems Administrator & Help desk technician, two Business Performance/Data Analysts, and two Electronic Health Record System (EHRS) staff member; complete performance reviews for all personnel► Oversee the management of the agency's data warehouse.► Design and develop dashboards for all levels of staff and management using Powerbi ► Create budgets and analyze clinical trends► Troubleshoot pertinent technical issues and perform data analyses► Use TOAD Data Point to manage data sources and create reports✔PowerBi: Manage the creation of cloud-based business-specific dashboards using PowerBi desktop off of an Azure server.✔MPLS Network: Manage external IT resources including network and server; monitor network uptime and report/resolve concerns including internet/network connectivity problems and issues with access to file servers and Exchange 2013 ✔CISCO Phone: Oversee two BE6K voice servers and all applicable POE switches; maintain all onsite and remote users and their devices✔Manage Welligent Electronic Medical Records, the company's behavioral health records system www.welligent.com, as well as www.childplus.com✔Develop, document and maintain standards for EMR operations; work with customers, IT staff and vendors to analyze future EMR applications/solutions ✔Performed a beta test on EMR features and offered feedback on features; provided references to prospects✔Sit on vendor panels at conferences.✔Resolve customer issues that pertain to creating session\progress notes, prevention of EDI billing and private pay claims from being created, procedures for applying client payments, software configuration/document/test errors, etc.; escalate to software vendors for added support as needed✔Manage the Spiceworks helpdesk system

Pasadena, California, Us

► Provided holistic management of Information Systems and continual assistance to all users; supported the agency when special technology training needs were identified, including large-scale changes to the Welligent EMR system► Oversaw two departments, including IT and EHRS staff; conducted all recruitment and hire processes ► Implemented ChildPlus system. Coordinated and maintained all agency computer hardware and software. Supervised the maintenance of EHRS modifications and expansions; also developed and maintained report functions► Analyzed agency and departmental needs; organized and executed new and/or modified systems and equipment to aid in meeting needs► Assessed agency desires regarding information retrieval, data control and use of equipment✔ Managed the technological aspect of the Facilities Coordinator position; supported billing, clinical, administrative and external data use functions✔ Operated computers and peripherals to garner low costs and effectively utilize resources✔ Researched and recommended agency-wide technological improvements✔ Evaluated contracted technical support and followed up to ensure quality service provision✔ Advised the examination and definition of objectives for existing or proposed systems; also offered guidance regarding the design of improved information systems ✔ Reviewed current and revised systems; determined improvements and reduced costs by eliminating redundancy ✔ Automated tasks and enhanced overall efficiency levels; examined existing process and procedures, centralized tasks that were performed outside of the EHR and incorporated them into the EHR✔ Implemented custom fields to incorporate data into existing system; removed the need to track data externally and enter data into a separate Excel document for tracking/reporting; all data was entered directly into the EHR and automatic reports were generated at specific intervals

Pasadena, California, Us

► Developed the Electronic Health Records System (EHRS) policies and procedures► Coordinated training for EHRS users in collaboration with vendor, consultants and senior management to confirm successful program transition and its ongoing efficacy✔ Trained and supervised a group of manager-level super users to assist with system and staff adoption; trainees were responsible for system and training feedback and served as first-tier support for all supervisees after go-live✔ Taught and supervised two Quality Control staff on new user basics; coordinated 260 users with their assistance✔ Trained all new users until the establishment of a dedicated training department✔ Assessed program success in each phase to guarantee that systems continued to serve the agency’s needs✔ Served as an internal consultant during all phases of the EHRS launch; supported billing, clinical and other functions✔ Managed a mental health Electronic Medical Record (EMR) system; included planning, launch and support✔ Coordinated application activities including project planning, requirement planning, configuration, data conversion, interface development, reporting, documentation, testing, training, and roll-out✔ Utilized project resources including staff assignment and coordination of vendors and consultants✔ Planned and facilitated team meetings; coordinated site implementation activities and follow-up✔ Conducted staff workshops on relevant topics, including how to document client visits, complete paperwork, use advanced software and ensure compliance and funding requirementsDiscussed processes, policies, service and software applications✔ Authored and maintained all training manuals; moved all materials into the Cloud/EMR software and removed them from local file servers; erased local copies of outdated training materials and allowed for access to materials outside of the office✔ Created version controls and broke materials down into sections that mirrored EMR functionality

► Troubleshot clients’ Practice Management and Electronic Medical Records software issues on Windows Server 2003, LINUX and UNIX platforms► Analyzed, configured, tested and implemented the Practice Management System software solutions with guidance from Senior Programmers► Ensured continuing operation of software applications through use of repairs and upgrades► Communicated with government agencies such as Medicare and the Medical and Data clearinghouses; documented and escalated all valid issues to government agencies► Established and fostered relationships with existing governmental support counterparts, which allowed for quicker resolution✔ Reviewed and assessed data strings to transmit HIPPA-compliant data✔ Wrote SQL scripts and updates for Oracle databases✔ Utilized Remote Desktop Protocol, TridiaVNC and GoToMeeting to support remote clients✔ Educated providers regarding clean claim submissions and program enhancements; used existing claim rejections as training opportunities; walked providers through proper submission protocol and notified them of potential issues

Pasadena, Ca, Us

►Maintained and updated the Career Center's job search resources using Excel to ensure accurate documentation►Constructed reports for senior management that detailed and tracked student use statistics►Utilized established policy to answer general questions and direct students, staff, faculty and the community-at-large to the appropriate departments via the Center's Information Window.►Maintain security and privacy of student records by maintaining confidentiality as it pertains to material and information ►Supported professional staff, faculty and the community to ensure smooth workflow►Administered Career Center functions including orientation, staff training and computer permissions►Resolved professional staff computer hardware/software issues or elevated to appropriate IT support

►Monitored internal customer tracking database to record client inquiries and reconcile data inconsistencies to ensure overall quality►Maintained internal accounting software database in order to process sales and cash receipts as well as oversee merchandise inventory►Interacted with local hardware/software vendors such as Microsoft, Intel, Sony, and HP to facilitate the introduction of new products and support existing products►Diagnosed issues and implemented solutions for a variety of microcomputer and network-related concerns; completed in person and via telephone►Offered assistance concerning the use of computer hardware and software; included printing, installation, word processing, email, and Windows OS functions

►Maintained and updated MS Access database, creating tables, queries and reports►Created MS Excel reports and linked spreadsheets for daily operations►Extracted Ad-Hoc data from signature database system (SMS) to be placed into Access for data manipulation►Oversaw departmental budget; determined the need for and acquisition of new computer equipment, supplies, staff incentives and merit awards►Supervised 10 Data Processors; trained, and screened daily production for quality assurance and clean claim transmission►Conducted training seminars for doctors, faculty and staff regarding the use of database interface screens and new office software packages►Collaborated with Programmers to choose Department Heads in order to streamline user interface screens for UCLA’s physician billing department and enable HIPPA compliance►Updated all Excel-based UCLA physician-billing tickets

Pasadena, Ca, Us

►Assisted developmentally disabled adults in a residential setting► Provided hands-on assistance with daily living activities such as toileting, dressing, feeding, bathing and recreation in accordance with each resident's level of function

Bachelor Of Science (B.S.), Computer Information Systems

Associate Of Arts (A.A.), Applied And Liberal Arts

Associate Of Science (A.S.), Business