► Oversee all company systems spanning over eight sites, 350 users and three departments► Recruit, interview and hire staff► Manage Network Administrator, Systems Administrator & Help desk technician, two Business Performance/Data Analysts, and two Electronic Health Record System (EHRS) staff member; complete performance reviews for all personnel► Oversee the management of the agency's data warehouse.► Design and develop dashboards for all levels of staff and management using Powerbi ► Create budgets and analyze clinical trends► Troubleshoot pertinent technical issues and perform data analyses► Use TOAD Data Point to manage data sources and create reports✔PowerBi: Manage the creation of cloud-based business-specific dashboards using PowerBi desktop off of an Azure server.✔MPLS Network: Manage external IT resources including network and server; monitor network uptime and report/resolve concerns including internet/network connectivity problems and issues with access to file servers and Exchange 2013 ✔CISCO Phone: Oversee two BE6K voice servers and all applicable POE switches; maintain all onsite and remote users and their devices✔Manage Welligent Electronic Medical Records, the company's behavioral health records system www.welligent.com, as well as www.childplus.com✔Develop, document and maintain standards for EMR operations; work with customers, IT staff and vendors to analyze future EMR applications/solutions ✔Performed a beta test on EMR features and offered feedback on features; provided references to prospects✔Sit on vendor panels at conferences.✔Resolve customer issues that pertain to creating session\progress notes, prevention of EDI billing and private pay claims from being created, procedures for applying client payments, software configuration/document/test errors, etc.; escalate to software vendors for added support as needed✔Manage the Spiceworks helpdesk system

► Provided holistic management of Information Systems and continual assistance to all users; supported the agency when special technology training needs were identified, including large-scale changes to the Welligent EMR system► Oversaw two departments, including IT and EHRS staff; conducted all recruitment and hire processes ► Implemented ChildPlus system. Coordinated and maintained all agency computer hardware and software. Supervised the maintenance of EHRS modifications and expansions; also developed and maintained report functions► Analyzed agency and departmental needs; organized and executed new and/or modified systems and equipment to aid in meeting needs► Assessed agency desires regarding information retrieval, data control and use of equipment✔ Managed the technological aspect of the Facilities Coordinator position; supported billing, clinical, administrative and external data use functions✔ Operated computers and peripherals to garner low costs and effectively utilize resources✔ Researched and recommended agency-wide technological improvements✔ Evaluated contracted technical support and followed up to ensure quality service provision✔ Advised the examination and definition of objectives for existing or proposed systems; also offered guidance regarding the design of improved information systems ✔ Reviewed current and revised systems; determined improvements and reduced costs by eliminating redundancy ✔ Automated tasks and enhanced overall efficiency levels; examined existing process and procedures, centralized tasks that were performed outside of the EHR and incorporated them into the EHR✔ Implemented custom fields to incorporate data into existing system; removed the need to track data externally and enter data into a separate Excel document for tracking/reporting; all data was entered directly into the EHR and automatic reports were generated at specific intervals

► Developed the Electronic Health Records System (EHRS) policies and procedures► Coordinated training for EHRS users in collaboration with vendor, consultants and senior management to confirm successful program transition and its ongoing efficacy✔ Trained and supervised a group of manager-level super users to assist with system and staff adoption; trainees were responsible for system and training feedback and served as first-tier support for all supervisees after go-live✔ Taught and supervised two Quality Control staff on new user basics; coordinated 260 users with their assistance✔ Trained all new users until the establishment of a dedicated training department✔ Assessed program success in each phase to guarantee that systems continued to serve the agency’s needs✔ Served as an internal consultant during all phases of the EHRS launch; supported billing, clinical and other functions✔ Managed a mental health Electronic Medical Record (EMR) system; included planning, launch and support✔ Coordinated application activities including project planning, requirement planning, configuration, data conversion, interface development, reporting, documentation, testing, training, and roll-out✔ Utilized project resources including staff assignment and coordination of vendors and consultants✔ Planned and facilitated team meetings; coordinated site implementation activities and follow-up✔ Conducted staff workshops on relevant topics, including how to document client visits, complete paperwork, use advanced software and ensure compliance and funding requirementsDiscussed processes, policies, service and software applications✔ Authored and maintained all training manuals; moved all materials into the Cloud/EMR software and removed them from local file servers; erased local copies of outdated training materials and allowed for access to materials outside of the office✔ Created version controls and broke materials down into sections that mirrored EMR functionality

► Troubleshot clients’ Practice Management and Electronic Medical Records software issues on Windows Server 2003, LINUX and UNIX platforms► Analyzed, configured, tested and implemented the Practice Management System software solutions with guidance from Senior Programmers► Ensured continuing operation of software applications through use of repairs and upgrades► Communicated with government agencies such as Medicare and the Medical and Data clearinghouses; documented and escalated all valid issues to government agencies► Established and fostered relationships with existing governmental support counterparts, which allowed for quicker resolution✔ Reviewed and assessed data strings to transmit HIPPA-compliant data✔ Wrote SQL scripts and updates for Oracle databases✔ Utilized Remote Desktop Protocol, TridiaVNC and GoToMeeting to support remote clients✔ Educated providers regarding clean claim submissions and program enhancements; used existing claim rejections as training opportunities; walked providers through proper submission protocol and notified them of potential issues

►Maintained and updated the Career Center's job search resources using Excel to ensure accurate documentation►Constructed reports for senior management that detailed and tracked student use statistics►Utilized established policy to answer general questions and direct students, staff, faculty and the community-at-large to the appropriate departments via the Center's Information Window.►Maintain security and privacy of student records by maintaining confidentiality as it pertains to material and information ►Supported professional staff, faculty and the community to ensure smooth workflow►Administered Career Center functions including orientation, staff training and computer permissions►Resolved professional staff computer hardware/software issues or elevated to appropriate IT support

►Monitored internal customer tracking database to record client inquiries and reconcile data inconsistencies to ensure overall quality►Maintained internal accounting software database in order to process sales and cash receipts as well as oversee merchandise inventory►Interacted with local hardware/software vendors such as Microsoft, Intel, Sony, and HP to facilitate the introduction of new products and support existing products►Diagnosed issues and implemented solutions for a variety of microcomputer and network-related concerns; completed in person and via telephone►Offered assistance concerning the use of computer hardware and software; included printing, installation, word processing, email, and Windows OS functions

►Maintained and updated MS Access database, creating tables, queries and reports►Created MS Excel reports and linked spreadsheets for daily operations►Extracted Ad-Hoc data from signature database system (SMS) to be placed into Access for data manipulation►Oversaw departmental budget; determined the need for and acquisition of new computer equipment, supplies, staff incentives and merit awards►Supervised 10 Data Processors; trained, and screened daily production for quality assurance and clean claim transmission►Conducted training seminars for doctors, faculty and staff regarding the use of database interface screens and new office software packages►Collaborated with Programmers to choose Department Heads in order to streamline user interface screens for UCLA’s physician billing department and enable HIPPA compliance►Updated all Excel-based UCLA physician-billing tickets

►Assisted developmentally disabled adults in a residential setting► Provided hands-on assistance with daily living activities such as toileting, dressing, feeding, bathing and recreation in accordance with each resident's level of function