Christopher Howe Email & Phone Number

Zionsville, IN, US

Zionsville, Indiana, United States

• Transitioned from Founder & CEO to Strategic Advisor, providing high-level guidance on business strategy, operational efficiency, and long-term growth initiatives for Limitless Connect.Key Responsibilities:
• Advise on Business Strategy: Offer insights and recommendations on the company’s overall strategic direction, focusing on continued growth, market expansion, and competitive positioning.
• Operational Optimization: Provide consultation on streamlining processes, improving service delivery, and enhancing operational efficiencies across global teams.
• Leadership Development: Mentor and coach senior leadership, fostering a culture of innovation, accountability, and performance excellence.
• Growth and Scalability: Support the development and execution of strategies aimed at scaling operations and expanding the customer base in the CX and Contact Center industry.
• Market Insights and Trends: Share industry expertise and emerging trends to help Limitless Connect remain a leader in customer experience solutions.Key Contributions:

Zionsville, Indiana, United States

• Founded Limitless Connect to provide cutting-edge CX platform implementation, administration, and consulting services in the Customer Experience and Contact Center industry. Scaled the company globally, serving over 50.
• Developed the company’s vision, strategy, and operations, overseeing all aspects from product development to market positioning and global growth.
• Built and led a team of 50 full-time employees across North America, Africa, India, and the Philippines, creating a culture of innovation and performance.
• Launched a full services inventory and operational systems, enabling scalable growth and long-term success.
• Built strong client relationships with over 50 North American companies, growing the business without external funding (bootstrapped).Key Achievements:
• Scaled the company to over $1M in annual revenue for three consecutive years, reaching total earnings of $5M+.

Seymour, Indiana, United States

• Key Responsibilities and Transferable Skills:
• Strategic Planning & Execution: Orchestrated complex mission strategies, optimizing resource allocation and logistics for maximum operational efficiency.
• Rapid Problem-Solving: Adapted swiftly to changing landscapes, diagnosing and resolving unforeseen challenges with innovative solutions.
• Team Leadership & Development: Led and empowered high-performance teams, fostering unity and resilience through rigorous training and leadership by example.
• Risk Assessment & Mitigation: Conducted thorough risk analysis for mission-critical operations, minimizing exposure through strategic planning and contingency protocols.
• Project Coordination: Managed cross-functional teams in synchronized efforts to achieve operational objectives, ensuring precise execution of detailed plans.

Indianapolis, Indiana, United States

• Directed NA regional team to grow and deliver software services specific toContact Center needs
• Responsible for regional P&L and customer interactions at executive levels toensure satisfaction with services provided
• Managed and met quarterly PS bookings, revenue, and margin goals for aregional team that was accountable for $120M annually of PS revenue
• Collaborated with Sales team through representing Professional Servicescapabilities and setting appropriate expectations that landed numerousmulti-million dollar cloud contracts (ACV)

Indianapolis, Indiana, United States

• Designed and guided Global Professional Services Quality Assurance (QA) teamto combine four global teams with locations spanning across NA and APAC(India & Philippines)
• Assigned and sponsored Professional Services QA team’s first engagement on apremise-based POC deployment for a multinational financial servicesorganization. Over 200 defects were identified and resolved prior to.
• Spearheaded initiative that resulted in 100% of QA team members successfullypassing QA certification for the International Software Testing QualificationsBoard (ISTQB)
• Directed QA automation program to scale team capacity by 35% without addingadditional headcount

Indianapolis, Indiana, United States

• Managed a department of 120+ team members across all Professional Servicesskill competencies including Consulting Sales Directors, Program & ProjectManagers, Platform Architects and Consultants, Contact Center.
• Transformed organization’s ability to deliver to strategic customers resulting in100% customer retention for top 15 revenue generating customers (ranging from$1M to $12M ACV annually) and improved CSAT from 3/5 to 4.4/5
• Partnered with PS Global SVP to define and develop a Center of Excellence (CoE)program. CoE decreased the cost of sales to new customers, reduced timeneeded to implement commonly requested features, and.
• Structured and led the creation of the PureCloud Services team from idea toreality. Defined Scrum methodology and exponential delivery methods thatdecreased average implementation hours from 300 to 40. Furthermore.
• Promoted from Director to Sr. Director to VIce President during tenure

Jacksonville, Florida, United States

• Led PS during only 2 year period where Services revenue was > $2M

Indianapolis, Indiana, United States

Muncie, Indiana, United States

Various

Master Of Science - Ms, Information Communication Sciences

Bachelor Of Science: Business Administration, Management Information Systems