Christopher Howe

Christopher Howe Email and Phone Number

Storyteller | Seeker of Wisdom | Entrepreneur @ Chris Howe Comedy
Zionsville, IN, US
Christopher Howe's Location
Zionsville, Indiana, United States, United States
About Christopher Howe

🚀 Navigating the intricate world of tech and leadership for nearly three decades, I've honed my knack for turning complex challenges into team-led victories. My entrepreneurial spirit took flight in 2019, a natural progression from an executive career and a testament to a legacy that began in military boots, not boardrooms.🛫 I thrive on the edge, where risks are a playground for the tenacious spirit. Skydiving, grappling on the jiu-jitsu mats, and the discipline of CrossFit aren't just pastimes; they're my boot camp for the mind, fueling a lifelong quest for mastery.🏠 At the core of my world is a vibrant home, alive with the laughter and energy of three young boys, led by a partnership with my wife that's as steadfast as nurturing. Leadership for me starts here, within the four walls where future leaders grow.🤝 Every handshake, every collaboration is a chance to both teach and learn — to mentor and be mentored. In this exchange, wisdom grows, and bonds strengthen.✨ "Limitless" is more than a brand; it's our creed at Limitless Connect. It's a commitment to boundless potential, to learning without ceilings, and to fostering relationships that transcend the typical client-provider dynamic.🌐 Embracing the Future with 'The Chief - AI - Officer': At the heart of our mission is the desire to share insights and foster a community around AI-driven leadership in contact centers. "The Chief - AI - Officer" series is a bridge connecting the dots between technology, leadership, and the transformative power of AI in enhancing customer experience and operational efficiency. Through this initiative, we aim to illuminate the path for aspiring leaders and seasoned executives alike, showcasing real-world applications, innovations, and strategic insights that can redefine what's possible in the contact center industry.📣 Join Our Journey: I invite you to engage with "The Chief - AI - Officer" content, share your thoughts, and become part of a growing community that's at the forefront of revolutionizing contact centers through AI. Let's explore together, learn from each other, and lead the charge in ushering in a new era of customer experience excellence. Follow, comment, and let's connect over our shared journey towards limitless potential.Here's to a journey without limits — join me, and let's explore what's possible together.

Christopher Howe's Current Company Details
Chris Howe Comedy

Chris Howe Comedy

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Storyteller | Seeker of Wisdom | Entrepreneur
Zionsville, IN, US
Employees:
6
Christopher Howe Work Experience Details
  • Chris Howe Comedy
    Storyteller | Seeker Of Wisdom | Entrepreneur
    Chris Howe Comedy
    Zionsville, In, Us
  • Limitless Connect
    Strategic Advisor
    Limitless Connect Jun 2024 - Present
    Zionsville, Indiana, United States
    Transitioned from Founder & CEO to Strategic Advisor, providing high-level guidance on business strategy, operational efficiency, and long-term growth initiatives for Limitless Connect.Key Responsibilities:• Advise on Business Strategy: Offer insights and recommendations on the company’s overall strategic direction, focusing on continued growth, market expansion, and competitive positioning.• Operational Optimization: Provide consultation on streamlining processes, improving service delivery, and enhancing operational efficiencies across global teams.• Leadership Development: Mentor and coach senior leadership, fostering a culture of innovation, accountability, and performance excellence.• Growth and Scalability: Support the development and execution of strategies aimed at scaling operations and expanding the customer base in the CX and Contact Center industry.• Market Insights and Trends: Share industry expertise and emerging trends to help Limitless Connect remain a leader in customer experience solutions.Key Contributions:• Continued support in shaping long-term company vision and mission alignment.• Helping to foster leadership growth and maintain strong client relationships while empowering the executive team.• Strategic input on high-impact initiatives, including product development, market expansion, and customer retention.
  • Limitless Connect
    Chief Executive Officer
    Limitless Connect Aug 2019 - May 2024
    Zionsville, Indiana, United States
    Founded Limitless Connect to provide cutting-edge CX platform implementation, administration, and consulting services in the Customer Experience and Contact Center industry. Scaled the company globally, serving over 50 clients across North America and generating $5M+ in total revenue.Key Responsibilities:• Developed the company’s vision, strategy, and operations, overseeing all aspects from product development to market positioning and global growth.• Built and led a team of 50 full-time employees across North America, Africa, India, and the Philippines, creating a culture of innovation and performance.• Launched a full services inventory and operational systems, enabling scalable growth and long-term success.• Built strong client relationships with over 50 North American companies, growing the business without external funding (bootstrapped).Key Achievements:• Scaled the company to over $1M in annual revenue for three consecutive years, reaching total earnings of $5M+.• Expanded the workforce to a global team of 50 employees, ensuring seamless service delivery across multiple regions.• Developed go-to-market strategies that positioned Limitless Connect as a trusted partner in the CX industry, driving long-term customer retention.• Built a diversified service offering, consistently delivering value and fostering long-term partnerships.• Achieved self-sustained growth through bootstrapped operations, without reliance on external investment.Strategic Leadership:• Designed and implemented operational systems ensuring scalable, efficient service delivery as demand grew.• Developed leadership within the organization, creating a team structure that supported ongoing growth and innovation.• Executed a growth strategy focused on operational efficiency, customer satisfaction, and expansion into new markets and service areas.
  • Indiana Army National Guard
    Paratrooper | Military Operations Specialist
    Indiana Army National Guard Nov 2020 - Nov 2023
    Seymour, Indiana, United States
    Key Responsibilities and Transferable Skills:• Strategic Planning & Execution: Orchestrated complex mission strategies, optimizing resource allocation and logistics for maximum operational efficiency.• Rapid Problem-Solving: Adapted swiftly to changing landscapes, diagnosing and resolving unforeseen challenges with innovative solutions.• Team Leadership & Development: Led and empowered high-performance teams, fostering unity and resilience through rigorous training and leadership by example.• Risk Assessment & Mitigation: Conducted thorough risk analysis for mission-critical operations, minimizing exposure through strategic planning and contingency protocols.• Project Coordination: Managed cross-functional teams in synchronized efforts to achieve operational objectives, ensuring precise execution of detailed plans.• Stress Management: Maintained composure and transparent decision-making under extreme pressure, setting a precedent for poise and performance.• Communication Excellence: Ensured seamless communication channels, vital for mission success, demonstrating clarity, efficiency, and command presence.This role honed my capability to lead and execute precisely, directly transferrable to high-level project management, operational leadership, and strategic development in the corporate sector.
  • Genesys
    Vice President, Ps - Na East Enterprise & Commercial
    Genesys Dec 2018 - Aug 2019
    Indianapolis, Indiana, United States
    ▪ Directed NA regional team to grow and deliver software services specific toContact Center needs▪ Responsible for regional P&L and customer interactions at executive levels toensure satisfaction with services provided▪ Managed and met quarterly PS bookings, revenue, and margin goals for aregional team that was accountable for $120M annually of PS revenue▪ Collaborated with Sales team through representing Professional Servicescapabilities and setting appropriate expectations that landed numerousmulti-million dollar cloud contracts (ACV)
  • Genesys
    Vice President, Global Ps Delivery And Quality Governance
    Genesys Jan 2018 - Jan 2019
    Indianapolis, Indiana, United States
    ▪ Designed and guided Global Professional Services Quality Assurance (QA) teamto combine four global teams with locations spanning across NA and APAC(India & Philippines)▪ Assigned and sponsored Professional Services QA team’s first engagement on apremise-based POC deployment for a multinational financial servicesorganization. Over 200 defects were identified and resolved prior to customerUAT. The Sales team closed the $30M TCV shortly after POC go-live▪ Spearheaded initiative that resulted in 100% of QA team members successfullypassing QA certification for the International Software Testing QualificationsBoard (ISTQB)▪ Directed QA automation program to scale team capacity by 35% without addingadditional headcount
  • Genesys | Interactive Intelligence
    Vice President, Ps - Na Commercial
    Genesys | Interactive Intelligence Aug 2014 - Dec 2017
    Indianapolis, Indiana, United States
    ▪ Managed a department of 120+ team members across all Professional Servicesskill competencies including Consulting Sales Directors, Program & ProjectManagers, Platform Architects and Consultants, Contact Center Consultants,Developers, QA, and PS Operations. Accountable for $45M in Services revenueannually▪ Transformed organization’s ability to deliver to strategic customers resulting in100% customer retention for top 15 revenue generating customers (ranging from$1M to $12M ACV annually) and improved CSAT from 3/5 to 4.4/5▪ Partnered with PS Global SVP to define and develop a Center of Excellence (CoE)program. CoE decreased the cost of sales to new customers, reduced timeneeded to implement commonly requested features, and improvedsupportability▪ Structured and led the creation of the PureCloud Services team from idea toreality. Defined Scrum methodology and exponential delivery methods thatdecreased average implementation hours from 300 to 40. Furthermore, time torevenue decreased from > 90 days to 38 days▪ Promoted from Director to Sr. Director to VIce President during tenure
  • Genesys | Interactive Intelligence
    Director, Services And Support - Arm Division (Latitude)
    Genesys | Interactive Intelligence Aug 2012 - Aug 2014
    Jacksonville, Florida, United States
    ▪ Led PS during only 2 year period where Services revenue was > $2M
  • Sallie Mae
    Vendor Relationship Manager/It Consultant
    Sallie Mae Mar 2009 - Aug 2012
    Indianapolis, Indiana, United States
  • Ontario Systems
    National Account Manager
    Ontario Systems May 2004 - Dec 2008
    Muncie, Indiana, United States
  • Us Army
    Us Military
    Us Army Jul 1996 - Aug 2003
    Various

Christopher Howe Skills

Leadership Strategic Account Management Accountable Change Management Organization Scalability

Christopher Howe Education Details

Frequently Asked Questions about Christopher Howe

What company does Christopher Howe work for?

Christopher Howe works for Chris Howe Comedy

What is Christopher Howe's role at the current company?

Christopher Howe's current role is Storyteller | Seeker of Wisdom | Entrepreneur.

What schools did Christopher Howe attend?

Christopher Howe attended Ball State University, Ball State University - Miller College Of Business.

What skills is Christopher Howe known for?

Christopher Howe has skills like Leadership, Strategic Account Management, Accountable, Change Management, Organization Scalability.

Who are Christopher Howe's colleagues?

Christopher Howe's colleagues are Murphy Hueston, Ryan Graveline, Jamaica Alarcon- Delos Santos, Sebastiao Domingos, Jethro Penaloza, Stephanie Anne Molar.

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