Chris H. Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Nyc, Ny

New York City Metropolitan Area

• Spearhead the adoption and implementation of a public-facing pilot program developed by the CEO to diagnose bike issues and assist customers on the street. • Assess and implement preventive maintenance for the bike fleet, including regular inspections, lubrication, and component replacements, reducing the frequency of mechanical issues and minimizing rider disruptions.• Conduct on-site repairs and emergency response to address mechanical issues reported by riders, utilizing advanced diagnostic tools and expertise in bike mechanics to efficiently resolve problems and minimize downtime.

New York, New York, United States

• Trained over 200 incoming mechanics, providing comprehensive training and guidance on bike repair and maintenance techniques, resulting in a highly skilled and efficient workforce.• Led and implemented a structured curriculum for mechanic training programs, covering topics such as bike assembly, diagnostics, repair procedures, and safety protocols, ensuring consistent and standardized training across the organization.• Conducted regular assessments and evaluations of mechanic trainees, providing constructive feedback and guidance to foster skill development and proficiency in bike mechanics, resulting in a high success rate of trainees transitioning to full-fledged mechanics within the organization.

New York, New York, United States

• Adopted and developed improvements to the standard operating procedure for 5+ bike models.• Proficiently diagnosed and repaired complex mechanical issues, such as drivetrain problems, suspension adjustments, and hydraulic brake servicing, utilizing specialized tools and techniques to deliver high-quality bike repairs.• Collaborated with customers to provide personalized recommendations and solutions for bike upgrades and modifications, enhancing performance and meeting individual riding preferences while maximizing customer satisfaction.

New York, New York, United States

• Successfully resolved complex hardware and software issues as a Level II Technician at Samsung, performing thorough analysis, implementing effective solutions to optimize network performance, and ensuring efficient troubleshooting and minimizing customer downtime.• Proficiently conducted root cause analysis for technical issues, identifying underlying problems and implementing preventative measures to mitigate future occurrences.• Collaborated with cross-functional teams to deploy and configure new hardware and software solutions, ensuring seamless integration and minimizing disruptions to corporate business operations.• Provided exceptional customer service by promptly responding to support inquiries, delivering clear and concise technical guidance, and ensuring customer satisfaction.

Kingston, Pennsylvania, United States

• Awarded by the CEO for providing safe, compassionate, and comprehensive care to clients and visitors, implementing individualized treatment plans and interventions to support patients mental and emotional well-being.• Assisted in the implementation of behavioral management strategies and crisis intervention techniques, maintaining a safe and therapeutic environment for patients with diverse psychiatric conditions.• Collaborated with a multidisciplinary team of healthcare professionals, including psychiatrists and therapists, to effectively communicate patient progress, contribute to treatment planning, and ensure coordinated care for optimal client outcomes.

New York City Metropolitan Area

• Researched and reported on the latest trends and developments at the intersection of sports and technology, covering topics such as wearable devices, sports analytics, virtual reality, and esports, delivering insightful and well-researched articles to a diverse audience.• Edited and proofread articles from contributing writers, ensuring high editorial standards, adherence to brand guidelines, and accurate portrayal of sports and technology topics, resulting in polished and compelling content that resonated with readers.