Christopher Hong Email & Phone Number

Singapore

•Coordinating and consolidating all Town Councils’ system requirements•Scoping for tender specifications for critical systems•Responsible for IT systems and IT infrastructure deployed across Town Council. •Responsible for establishing TC's security policies and standards and oversees the management of information security incidents.•Responsible for coordinating all IT matters such as day to day IT operations in Town Council.

Manila, National Capital Region, Philippines

•Led a team of IT professionals, providing guidance, coaching, and mentoring to ensure high-quality support services for clients•Provide support for 3 sites in different geographic zones•Designed and implemented a robust network infrastructure for a small office, including Windows Server 2012, Hyper V Virtualization, LAN, WAN, and wireless networks, resulting in improved network performance and increased productivity•Microsoft 365 deployment and administration•Developed and implemented efficient processes and procedures to optimize team productivity and deliver exceptional customer service•Monitored and maintained IT systems, networks, and infrastructure to ensure smooth operations and minimize disruptions•Conducted regular data backups and tested restore procedures to ensure data integrity.•Extensive experience in implementing ecommerce solutions for the travel industry, including website development, payment gateways, booking engines, and CRM integration•Led the implementation of an end-to-end ecommerce solution for a leading travel agency, resulting in a 30% increase in online bookings and seamless integration with back-end systems•Implemented a mobile-responsive website and optimized the booking process to improve user experience •Provided ongoing support and maintenance for the ecommerce platform, ensuring high availability and performance•Integrated third-party APIs for flights, hotels, and car rentals to provide a comprehensive travel booking experience•Monitored key performance indicators and provided data-driven insights to drive business decisions•Develop and execute comprehensive Facebook marketing strategies for the travel industry•Create engaging and compelling content for Facebook ads and posts to drive user engagement and conversions•Utilize Facebook Ads Manager to set up, monitor, and optimize ad campaigns for maximum performance

Singapore

• Setup and configuration of company IT infrastructure• Administration and managing of Windows Servers• Management of company domain, Active Directory Infrastructure• Configuration of Fortinet firewall and VPN• Basic network configuration of routers, switches, wireless AP, shared network resources• Responsible for all IT hardware, software and peripherals including VOIP and CISCO phones• Administration of Microsoft Navision ERP system and troubleshooting issues• Managing inventory and licensing for company• Administration of Lotus Notes Smartcloud, as well as Google Apps email accounts.• Backup and recovery of servers, desktops and laptops• Configuration of mobile/tablets for users• Testing new products for distribution purposes• Setup of IP Cameras/ cloud cameras• Desktop support for hardware,software

Singapore

Working in the different MNCs has enabled me to better understand the various industries and their corporate cultures, as well as to adhere to their respective company policies. My role is that of Level 1 and Level 2 islandwide support engineer with the following responsibilities:• Assist users to troubleshoot their PC and laptop issues• Imaging of laptops and desktops with custom OS, configuring these machines to join corporate domains and Active Directory maintenance.• Configuration of wireless, VPN, shared network resources.• Migration of data, analyzing security risks• Maintaining the HP ticketing system (eg: Remedy, OVSD service desk), escalating to Level 3 support, adhering to response SLA incident timings• Maintaining mainframe servers, backup servers and coordinate with CISCO recall for backup tapes• Coordinating with 3rd party vendors for purchasing of software and other hardware peripherals• Teleconferencing and liaising with HP support staff in several continents eg Philippines ( networking and wintel servers), Brazil (Blackberry Enterprise Support and messaging), Shanghai and Malaysia ( helpdesk, remote VPN access, wireless and MS exchange servers)• Managing inventory and database to keep track of all HP hardware profiles, hardware assets and other consumables.• Part of a team of engineers for IT projects such as relocation of whole office, servers as well as wireless access points• Active Directory maintenance, creating and managing user’s profiles, email accounts, mailing groups and giving access to shared folders, mapping of printers, collaboration with other users using Sharepoint

Graduate Certificate In Enterprise Resource Planning Systems, Information Technology

Diploma In Software And Applications, Information Technology

Enterprise Linux Administration, Information Technology