Christopher Hughes Email & Phone Number

Birmingham, England, United Kingdom

Lead on Digital Transformation across the West Midlands supporting 22 branches in leveraging digital technology to create exceptional customer experience

Warley, England, United Kingdom

Primarily responsible for the operational management of three Barclays branches with around 25 colleagues of varying roles from Branch Managers to frontline customer-facing roles. Key responsibilities are strategic planning and management of colleague resource, evaluation of conduct risk, identification of premises and health & safety issues, costs control, colleague training & development, driving customer satisfaction and promoting an omni-channel banking experience.

Blackheath, West Midlands, United Kingdom

Brierley Hill, West Midlands, United Kingdom

Birmingham Soho Road

Brierley Hill, West Midlands, United Kingdom

Leading a team of 10 Barclays Digital Eagles in the Black Country & Walsall area in the promotion of Barclays' digital services to both colleagues and customers. Activities with colleagues include chairing face-to-face meetings, conference calls, Webex conferencing and one to one coaching.Public activities include Barclays Tea & Teach events where members of the public, particularly over-50s, are invited into branches to get support on using digital technology to make their… Show more Leading a team of 10 Barclays Digital Eagles in the Black Country & Walsall area in the promotion of Barclays' digital services to both colleagues and customers. Activities with colleagues include chairing face-to-face meetings, conference calls, Webex conferencing and one to one coaching.Public activities include Barclays Tea & Teach events where members of the public, particularly over-50s, are invited into branches to get support on using digital technology to make their lives easier, and Barclays CodePlayground events where 7-17 year-olds are taught the basics of coding using Scratch. Show less

Rowley Regis, West Midlands, United Kingdom

Primarily responsible for supporting the Branch Manager in the organisation and day-to-day running of the branch with the goal of meeting and exceeding performance targets in various areas including peer group comparative product sales, customer service satisfaction scores, operational losses, complaint management and community/charity support.The main part of my role is managing performance of staff members against annual development plans through regular one to one reviews and… Show more Primarily responsible for supporting the Branch Manager in the organisation and day-to-day running of the branch with the goal of meeting and exceeding performance targets in various areas including peer group comparative product sales, customer service satisfaction scores, operational losses, complaint management and community/charity support.The main part of my role is managing performance of staff members against annual development plans through regular one to one reviews and observations alongside supporting data relating to various aspects of staff responsibilities within their role.While primarily managing the team I also maintain a direct involvement with my customers when the need arises and, in doing so, am responsible for actively listening to their concerns or questions to establish the best solutions to their needs.I also take on extra responsibility beyond the Assistant Manager role of managing resourcing for the 8 branches in my area to ensure staff numbers in each branch are adequate to cope with the customer footfall demands of each. Show less

Acted as a senior cashier with the responsibility for training and coaching of other cashiers to maintain high standards of service within the branch. Also directly responsible for day-to-day running of the counter service and balancing of branch accounts.

Cradley Heath, England, United Kingdom

Daily running of a till position and carrying out various customer account transactions with accuracy while engaging in conversations with customers to provide great customer service and identifying needs in order to meet targets for appointments booked with sales advisors.