Chris Hulsey Email & Phone Number

Denver, Colorado, Us

Accountable for the performance of the EverCommerce information technology (IT) cloud engineering team, ensuring that systems, services, and infrastructure work reliably and securely. Lead team that develops and implements networks and servers, respond to user requests, and monitors system stability and performance.Provide guidance and leadership to the IT department and its engineers and technicians, but also directly support end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues.Lead the Availability Incident program by creating processes and procedures that result is a rigorous root cause analysis and meaningful corrective action to increase system availability.

Denver, Colorado, Us

As part of the Cloud and Datacenter Engineering team I provide Information Technology systems design, implementation and support for subsidiaries in the EverCommerce family of businesses. Where appropriate, transition services into Amazon Web Services. Develop standards and practices for the delivery of technology services to EverCommerce and subsidiaries. Provide IT engineering support to help improve HIPAA and PCI compliance.

Amazon Web Services (AWS) management and integrationMicrosoft Office 365 cloud servicesNetwork documentationMicrosoft Azure cloud servicesCompliance for HIPAA, PCI, PHI, and PIIVulnerability scanning and remediation Server, workstation and peripheral installation and maintenanceServer and desktop software supportVirtualization (VMware and Hyper-V)Storage management (SAN, DAS, Cloud)System backup configuration and monitoringSpam/virus/malware removal and monitoringNetwork infrastructure monitoring and maintenanceSecurity monitoring and responseCorporate equipment room managementEHR and APMe technical supportData center technical support

Knoxville, Tn, Us

Support the IT Client Services department in the delivery of high quality client support services to all clinicians and administrative associates throughout the organization. Work closely with CS Director to set goals, direction and execute strategies for teams to accomplish objectives and add measurable value to the organization. Analyze and provide insights to KPIs and metrics to drive results.

Knoxville, Tn, Us

Lead team of technicians in delivering wide array of technical support services to clients across the United States. Managed budget and expenses. Mentoring, coaching and guiding team members. Developing team leaders through thoughtful conversation and appropriate delegation. Served as Acting Director for IT Client Services reporting directly to CIO when VP of Client Services resigned.

Knoxville, Tn, Us

Lead the IT Service Desk in delivering high quality customer service and technical support for 10,500+ clinical and administrative associates. Partnered with leaders across the organization to accomplish goals and objectives. Drove success through the strategic application of best practices, fostering and maintaining relationships, welcoming feedback and a constant desire to improve service to the organization.

Oak Ridge, Tn, Us

Managed multiple projects and ongoing operational responsibilities while monitoring, summarizing, communicating, and reporting to the Operations Manager and Director. Resolved challenges across multiple domains such as Linux, Windows, Networking, Security, Customer Service and Facilities. Ensured availability, high performance and security for line of business web sites for the U.S. Department of Energy Office of Scientific and Technical Information (OSTI).

Knoxville, Tennessee, Us

Responsible for backup and restoration of Oracle, MS SQL, MySQL, and DB2 databases. Assisted Senior DBA with performance tuning of queries and indexes.

Knoxville, Tennessee, Us

Installation and upgrade of AIX server systems. VIO setup and congratulations. Install and tuning of PeopleSoft Application and Web Servers.

Knoxville, Tennessee, Us

Served as leader of IT Help Desk, Desktop Support, and Computer Operations teams: 4 representatives, 4 technicians, and 2 operators respectively. Worked closely with leaders of other business units to ensure optimal outcomes for their service requests. Monitored metrics for key performance indicators.

Knoxville, Tennessee, Us

Managed multiple IT and Process Improvement projects: Active Directory, IT Service Desk, Change Management, server virtualization, metrics reporting, and virtual desktop infrastructure.

Maryville, Tn, Us

Networking, Windows/Linux system administration for 1,000 resident students as well as all faculty and staff. Two Active Directory and Exchange environments. Responsible for all network security and response.

Maryville, Tn, Us

Helped professors use technology to deliver compelling and interactive courseware

Website design, network systems planning and installation and onsite technical support.

Randolph Afb, Tx, Us

Lead teams of various sizes ranging from 4 to 13 technicians providing secure data communications, LAN / WAN, and Internet services from remote locations.