My responsibilities include overseeing service and support operations delivery, as well as company process and workflow optimization.

Leadership position in charge of service support delivery. Verify that customer's service level agreements are being met or exceeded. Maintain vendor relationships.

Architecting for 100% service delivery uptime for key services by understanding business needs, and anticipating / testing node downtime.Architecting for security by policy creation and internal auditing practices; Responsibilities included remote support and maintenance of servers and workstations for small to midsized companies. Managed on-site staff and/or contractors to resolve issues requiring "local hands." A part of a team of 5 engineers that maintains 135+ Servers and 1000+ Desktops. Performs upgrades and migrations from legacy to modern systems with little to no downtime requirements. Re-architected and automated software and maintenance deployment procedures for increased productivity and reduced error utilizing group policy, scripting (PowerShell, BATCH, WSH), and documented procedures. Rebuilt, reorganized, and streamlined the company's internal documentation system. Trained staff on use of alternative operating systems such as CENTOS, and Solaris. Trained staff on scripting methods such as PowerShell, and VB Script to automate repeatable tasks. Assisted sales teams regarding solution recommendations, project planning, product selection, and general questions for customers.Supporting over 1200 systems including over 135 servers of mixed Windows and Linux OSImplemented a documentation system leveraging SharePoint 2010 Enterprise Wiki that would provide quick answers and promote knowledge sharing though-out the organization.Streamlined repetitive operations through automation whenever possible, taught other engineers how to script using PowerShell, Batch, and WSH scripting languages.

Independent consultant in charge of every business aspect of the company from the entrepreneurial vision to technical work. Guided customers of small to medium business size into product choices based on their business needs analysis. Estimated and bid projects from single workstations to 10,000sqft wiring projects. Implemented projects along vendor specific best practices guidelines. Supported installations both new and existing for customers.Sold products and services directly to customers ($76K in 2009 and $130K in 2008)Generated Proposals and Bids for customersImplemented vendor specific best practices during installation

Was in charge of implementing and supporting technical solutions for clients as well as all in-house technical needs. Attended sales meetings and offered technical expertise as a sales engineer. Provided internal solutions to maximize customer satisfaction while minimizing internal costs. Gave company direction and meaning through collaboration with other partners.

Was in charge of installation and troubleshooting of alarm systems. After installation was completed customers was trained by myself as well as supported for 90 days. Duties included running wire, supporting other technicians via phone, programming the system's options to customer's needs, engineering layout of system for best physical security possible. Relating any weaknesses in security to customer and "up-selling" customer if necessary for adequate security.