Chris Hunt Email & Phone Number

Newark, Oh, Us

Columbus, Ohio, United States

Lead Problem Management and Root Cause Analysis efforts for the organization, in addition to creation ofreporting and data analysis used by multiple teams.● Reduced delivery time of Root Cause Analysis documentation to senior leadership by 68%.● Pushed more than 200 Known Errors to completion, resulting in an 80% reduction of MajorIncidents.● Trained full time employees and contractors on the Problem Management process, includingstarting a grass roots effort to have support teams start performing Problem Management withintheir space.● Documented and maintained the entirety of the Problem Management process catalog.● Created reporting using ServiceNow and Excel for senior leadership on cadenced and ad-hoc bases.● Manage third party service provider Problem Management resources.● Performed Ad-hoc data analysis and reporting, continuous coaching and feedback, and on-callMajor Incident Management duties.

Alliance Data is now Bread Financial.

Columbus, Ohio Metropolitan Area

Columbus, Ohio Metropolitan Area

Continuity Management | May 2019 - October 2020● Assessed internal customer continuity management practices, building and updating contingency plans and disaster recovery strategies.● Led teaching sessions on the new system of record for the Continuity Management team, saving time and money from having to resort to external sources of training.● Co-led the update of the customer-facing SharePoint site, helping transition customers to a full first-line of defense.Nationwide Bank | May 2017 - May 2019● Supported Nationwide Bank in conversion activities, access management, and vendor management.● Partnered with the PCI team to transform a dismal audit rating to the "gold standard".● Worked with our Incident Risk front office representative to fulfill Identity and Access Management requirements.● Monitored and resolved alerts using Splunk and New Relic● Accelerated the sale and decommission of Nationwide Bank, shutting down IT assets and decreasing sales time from 18 to 6 months● Maintained a 97% incident resolution rate, 97% service request rate, and 95% ticket quality rating● Participated in LEAN implementation and continuous improvement projects

Coached a team of integrators, executing QA work on builds, enabling ISO audits, and performing additional work as needed to meet project deadlines.● Troubleshot and resolved onsite hardware, software, and network issues.● Fostered an environment of excellence and exceptional performance, executing yearly personnel reviews for ongoing professional development.● Assisted in the development of strategic goals for systems and software.

● Led, directed, and managed up to 20 staff in performing day-to-day PC builds in an ISO certified facility; provided inspiring leadership to optimize team performance and maximize productivity.● Performed quality assurance on all final builds, which contributed to exceeding service level agreements.● Fostered an environment of excellence and exceptional performance, and performed yearly personnel reviews for ongoing professional development.● Assisted with development of strategic goals for systems and software.