At ProClean Services LLC, my dedication to operational excellence and customer satisfaction has been the cornerstone of our Birmingham office's success. Leading the charge in expanding our reach throughout Jefferson and surrounding counties, my team and I have implemented robust systems and honed our communication strategies, ensuring unparalleled service.Previously, as Senior Capital Projects Manager at BJCC, I channeled my extensive facility and hospitality experience into the seamless management of large-scale projects. We leveraged customer experience insights to enhance the complex's offerings, bolstering its standing as a premier convention and entertainment hub. Semi-Fluent in Spanish, I bridge communication gaps and drive inclusive customer relationships.