Christopher Im, Pmp Email & Phone Number

Duluth, Ga, Us

United States

Duluth, Georgia, United States

Oversee multiple complex Intelligent Business Platform SaaS Implementation projects in the Professional Service Delivery/Managed Services environment, with substantial resource requirements and intricate functional integration. Manage the implementation once the SOW has been executed with continued post-implementation support, fostering collaboration with a diverse group of stakeholders such as end users, sales, vendors, engineers, onsite leads, and internal teams at Ricoh.

Duluth, Georgia, United States

Led cross-functional teams to enhance data quality, streamline processes, and optimize invoice administration's system functionality to elevate the overall customer experience. Updated standard process improvement policies, conducted root cause analysis, and managed short and long-term projects to drive key performance indicators (KPIs). Additionally, I fostered collaboration across various departments, implemented change management strategies, and ensured compliance with audit requirements, demonstrating a commitment to operational excellence.◼ Managed projects of varying durations, aligning them with business goals to achieve KPI targets and revenue growth.◼ Evaluated existing business processes against operational objectives, identifying opportunities for improvement and optimization.◼ Updated and implemented process improvement policies and procedures to enhance the efficiency of Customer Administration operations.◼ Led data cleansing activities and root cause analyses to identify and address underlying issues, significantly improving data quality and accuracy.

Greater New York City Area

Leader in project management and warehouse operations with accountability for directing and motivating the efforts of nine (9) team members (including hiring, coaching, performance management, & development) in managing and delivering customer centric solutions/brand experiences. Managed a P&L of $2M, project budgets up to $750K, and the implementation of process improvements to enhance the customer experience, profits, and vendor management. ◼Increased SLA collectability and reduced invoice collection time by 50%◼Enabled teams to deliver projects under budget & ahead of schedule 99% of the time; reduced delays 25%◼Drove margin increases by 30% while revitalized failing projects from net losses to 25%-400% profit increases◼Championed vendor contract renegotiations, relationship management and vendor partnership developments◼Decreased supply chain management and logistics costs by an average of 40%◼Negotiated rate reductions up to 20% and boosted project profit margins by an average of 35%◼Modernized systems architecture by collaborating with IT to replace legacy systems, migration to AWS cloud solution from physical servers, implementation of BambooHR, Salesforce & the revamp of the Asset Management software, Exhibitforce◼Produced the first outdoor event at the United Nations outdoor lawn for the Permanent Mission of Germany to the United Nations, successfully gaining seats on the UN Security Council

New York, United States

Managed the project delivery lifecycle through final delivery of the company’s mobile and web applications, including conception, A/B testing for enhancements, QA, and maintenance of existing features. Conducted market analysis to analyze the competitive landscape and define the product vision and strategy based on market opportunities, retail trends, and customer feedback.◼Managed the process in conducting user research to assist the product owner in defining user stories and personas and client workflows for the system deployment planning in the development of web, mobile, and scanning experiences◼Contributed to a 200% increase in pre-sales through business development efforts and establishing strategic partnerships with related brands and shops in NYC and Shanghai◼Managed cross-functional teams and established consensus with stakeholders as an agile organization to concurrently tackle multiple competing priorities

Port Washington, Ny

Managed the product development and Marketing of new Dashing Diva and Nail Bliss products, from concept to launch, utilizing lean manufacturing principles, meeting timelines and remaining under budget. Implemented a go-to-market (GTM) plan by analyzing market trends; spearheaded cross-functional communications with production and Creative to execute data driven product developments and launches.◼Increased brand awareness by creating programs to improve client interaction through social media with giveaways, meet and greets at locations with celebrity nail artists, and getting involved at several NY Fashion shows◼Managed a $500K annual tradeshow budget for five (5) major corporate shows and 60 distributor shows; kept a pulse on KPIs by generating and analyzing sales reports◼Generated $4M+ in revenue through efforts in creating partnerships with the largest beauty supply stores

Bachelors In Science

Education record