• Extensive development of several hundred DAX Calculated Tables, columns, and measures as well as 60 + multi-table and cluster Kusto queries that were utilized to assemble and aggregate disparate data for display across multiple dashboards for executive audiences.• Excel macro and Power Automate flow development including nested conditions, string manipulation via arrays as well as customized property and function configuration for one-click workflow enablement, efficiency, and reliability for automated data parsing and calculations• Usage of automation looping via REST API calls and sequential JSON parsing to collect, present, and disseminate data from multiple types of data objects

• Led team of three Network Operations Center engineers for the initial installation of 1100 + CradlePoint routers in retail environments to interface with IoT-enabled Smart Doors via LTE & wireless connections.• Captured dozens of data points ranging from network health, speed test statistics, variances by metro markets and in-store locations of router installations. This was then balanced with incorporation of a data warehouse environment with in-tandem utilization of time intelligence to capture steady improvement in installation practices as well as root cause identification.• Partnered with several team members in other disciplines supporting the end customer to establish a think tank environment where best practices in asset management and data connectivity were discussed to enable cross-organizational collaboration.• Established data architecture and strategy of what was both within the SmartSheet system (using formulas and automation to realize efficiencies), while also maintaining regular ingestion cadences to expand systems to compensate for identified end points. Developed API scripting methods in Python in order to further ingest data from other metric collection systems in a more timely and automated manner.

• Streamlined change and content management systems with persistent version control, change logs, localization coordination, and channel communication dissemination on end publication, with responsibility for maintenance of several dozen documents detailing migration procedures of global enterprise customer data to Microsoft platforms• Wrote Customer Managed Migrations Platform Guide to provide Modern Work Architects and other key stakeholders at Microsoft an understanding of a new customer-managed migration process that was previously only accessed through disparate resources and not indexed• Increased average resolution time of customer feedback from initial submission for the AADP and Identity platforms, leading to beneficial product feature enhancement and increased customer satisfaction• Developed Customer Story recommendation interface, affording Subject Matter Experts an automated method to surface successful solutions that they could apply to resolve problems they were encountering with their customers

• Transitioned organizational project management approach from waterfall to agile and integrated standard documentation frameworks while implementing and managing Project Management Office• Managed fiber and wireless projects on Native American reservations end to end, with GIS mapping, trenching, fiber blowing, fiber splicing, router and cabinet installation, vault setting, lightning protection unit installation, and customer-ready technical specification documentation• Worked with government agencies, subcontractors, and tribal planning to ensure obtainment of all necessary permits as well as authorized project implementation procedures• Defined sales process, onboarded small to medium size businesses, and turned up services for consumption of N2 Wireless portfolio of products• Standardized organizational processes including task tracking, project status dashboarding, and metric obtainment utilizing Smartsheet and Power BI

• Partnered with Azure Operations in leading risk mitigation planning and functional specification documentation in transitioning from a legacy to modern billing platform• Analyzed policy for crediting Azure customers with subsequent mapping of scenarios to 7,200 unique issues leading to streamlined revenue recognition for Microsoft Finance• Conducted extensive modeling of financial databases resulting in increased BI opportunities to define Azure customer trends and patterns

* Maintained and expanded feature sets for marketing roadmap and disclosure website on Azure platform utilizing a release cycle based on SCRUM and Kanban agile methodologies* Developed end to end business intelligence solution focused on Power BI capabilities with future extension into stream analytics and NoSQL document data integration* Design of UI mockups and user stories to support continual dynamic user experience* Wrote scripts for cross platform data integration with SSIS packages

• Developed functional specification and business requirements documents in addition to user stories for clients in the healthcare, financial, food services, software, manufacturing, government, and outdoor equipment sectors• Designed process workflows for SharePoint, Dynamics CRM, Salesforce, and custom development initiatives using Visio and Azure• Utilized Power BI Desktop and SSRS to analyze and visually represent disparate data from multiple sources• Increased valuation of business through general process documentation and modular approach development in accordance with future budget and implementation evaluation• Wrote technical white papers on SQL Server 2016 Stretch functionality and cloud data warehouse comparisons

* Managed Onelist for Database/Site Migration with scope of 30,000 unique assets * Defined SharePoint Template changes for Weekly Retail Channel Marketing Newsletter with Outlook E-mail integration component * Customized Excel functions and maintained Content Popularity Report tracking 5,000 marketing newsletter derived clicks per month * Developed Sharepoint Site Permissions Matrix defining key usage trends and opportunities for efficiencies across 200 sites and subsites, 200 Sharepoint Groups, and 1,200 individual site consumers

• Facilitated comprehensive site collection migrations from 26 instances of Sharepoint 2010 or 2013 to Sharepoint Online.• Customized site settings and page layouts to maintain user experience across all site collections. • Performed gap analysis on all content types to determine manual customization needed and imported non-native webparts missing in target site collections.

* Responsible for Process Re-engineering for Enterprise Marketing for www.microsoft.com* Management of Content across 72 languages and multiple subsidiaries* Extensive coordination with international stakeholders to establish process efficiencies and marketing content pipeline management

* Orchestrated Bing Ads Customer Service site migration from legacy platform to Sharepoint-based solution. * Managed online user experience through comprehensive user acceptance testing and feedback triage.* Standardized site publication process and prototype generation for future content.* Facilitated localization of content in Asian languages for expansion to new markets.

Volume Licensing - Management of Microsoft's Online Services offerings (SaaS, Cloud Computing)• Responsible for schedule and feature management for all Online Services, Open Programs, and Government Programs Volume Licensing Agreements • Aligned with key BDMs and Stakeholders for future development and maturation of Online Services offerings, including the support of Office 365, Intune, Azure, and Dynamics CRM• Developed and enhanced Global Processes to sync to processes developed by LCA, Localization, the Regional Operation Centers, and the MOSP Business Group• Rationalized Legal Document Consumption in 35 Languages to maximize return on investment from agreement documents that lead to over 28 billion dollars in annual revenue.

• Was primary driver for WorldWide Lead Management Process Standardization for the Embedded space with Annual Revenue Coverage of $300 million• Performed gap analysis on vendor and internal systems and regional processes as well as the development of all supporting documentation and process flows• Lead RFP efforts to select single source vendor for WorldWide Lead Management

• Developed proprietary support tools using C# to streamline pricesheet preparation processes• Doubled production standards on an individual level over a six month period on a team composed of 14 License Support Specialists, while setting the mark of 61 licensing requests processed in a week on a team with a two year tenure with Microsoft

• Provided software demo solution to approximately 100 Microsoft Partners leading to broad exposure of partner and Microsoft applications to the end customer base via developed images• Worked closely with legal department in order to determine contract and agreement guidelines tailored for individual partner initiatives and for integration with upcoming Windows Server 2008 product launch • Utilized partner trending from distributed surveys for alignment and execution of new program initiatives

• Consistently met and exceeded response metrics for Customer licensing and administration issues to assist Microsoft Account Team with achievement of Quarterly Revenue goals while exponentially increasing customer satisfaction to drive further opportunities.• Formalized processes for MSDN Administrators in regards to Organizational License Management to exponentially increase effectiveness within their role. • Played an instrumental role in Risk Management assessment while escalating issues to Developer Tools Business Owners illustrating conflicts between Microsoft Licensing Policy and Systems Product Fulfillment for resolution in future budgeted development projects.

• Responsible for coordination of Sales and Training for Microsoft Developer Tools Technology and Software Development Lifecycle concepts for Pilot Projects within the Microsoft Canada and US East Region.• Developed successful relationships with account teams, Developer Solution Specialists, and other team members in the field.• Utilized process planning methodology to establish a region comprising 400+ enterprise accounts for Microsoft Canada with an end result of 400% achieved revenue opportunity goal for Q4 of FY04, resulting in $500,000 in MS Win Revenue for Canada.• Voted MVP by peers for outstanding performance and assistance for May, 2005 due to actively coordinating the East Region of Developer Solutions Team campaigns for new hires and facilitating training processes (readiness, quickstarts, directed prospecting, developer tools). • Responsible for 574 developers trained in FY05 through Readiness Program.

• Developed trainee placement methods and strategies through statistical research and national conference networking functions. • Was responsible for leading a team of seven account managers with the specific goal of marketing and placing 100 trainees with international organizations. • Ran seminars and help sessions to enhance trainee experience. • Organized team meetings to enhance trainee consultant productivity • Analyzed data to create comprehensive spreadsheets and statistics in tracking trainee progress and highlighting candidate's qualifications • Met with and advised individual trainees to assess proper international placement and provide appropriate strategic analysis