Chris Chamberlain Email & Phone Number

Welwyn Garden City, Hertfordshire, Gb

Set up and lead of the new eCommerce product team, covering all aspects from strategy, design, delivery and operations to support the Love2shop business and the wider Paypoint group.In addition, as product owner, leading a cross functional team to deliver the digital transformation of the Love2shop business, enabled by a new digital platform to replace several legacy platforms.

Welwyn Garden City, Hertfordshire, Gb

Leading the digital transformation of Love2shop, including a complete, near greenfield approach, replacement of the digital tech stack and business processes.A broad role leading the Architecture, Design, Business Analyst teams for the Love2shop brand/systems as part of Paypoint.Transitioned from Appreciate Group to Paypoint Group as part of being acquired in Feb 2023.

Working to create more Joy for our customers everyday!Function lead covering Business and Systems Analysis, Design (including Architecture), Data (including BI) and Automation.Making sure business and customer needs and outcomes are captured, understood and communicated.Responsible for the IT strategy and roadmaps along with all designs (including business design).Ensuring our Data assets are ready to guide and inform the group.Building an automation capability to improve internal efficiency and service for our customers.Leading the digital revolution, based on SOA delivered through API’s and the design of a new common digital experience for all customers to interact with us.

Chatham, Kent, Gb

Led the Business Architecture and Analysis function to support group wide transformation.Developed a business case with high level design and delivery plans to consolidate to a single banking licence in six weeks.

Manchester, Greater Manchester, Gb

A member of the Chief Technology Office senior leadership team responsible for all designs (business and IT) across the bank.Identified a gap in capability and setup this function, bringing together all Solution Architects and Business Designers into a single coherent team.Oversaw the designs of all projects across the bank, including migration to cloud, new mortgage and savings platform, introduction of Salesforce and migration of digital stack (on-line and mobile) to in-house solution.Developed a new operating model; ensuring clarity of role, simplified documentation, improved quality of designs and introduced a new Design review board. This also led to a switch from a 90% plus contingent resource base to 80% internal through an innovative recruitment approach, saving c.£3m pa in FTE costs. This approach became the template for the other change competencies.Developed the high level IT and Change operating model to move to a matrix based supply approach, with vertical delivery capabilities aligned to key business outcomes. Intended as the first step towards a "Spotify" type customer journey model.Took on day to day running of the IT and Change graduate programme and helped transform the programme to a leadership development focus and improved performance management of the graduates.Keywords: Digital transformation | Solutions Architecture | Business design | Operating model | Early years talent | Cost reduction | Talent leadership | CTO | Change

Gogarburn, Gb

A multi-functional role covering the entire RBS Personal and Business Banking (Retail bank) division, including retail operations.Leading three core teams, Resourcing, Business Change Management (BCM) (Business Readiness) and Enterprise Architecture to support the definition and enable the delivery of the retail and group strategy.Collaborated across the bank at various levels; group, retail, operations, technology, change; to create the investment portfolio roadmap with an annual budget of c.£350m.Worked with peers and sponsors to create strategies and plans to ensure projects delivered would maximise the committed benefits through business readiness activities.Used the knowledge of the portfolio to work with change directors to ensure that the right mix of resources were available as needed to deliver projects, including the engagement of 3rd parties (contractors, consultancy and fixed outcome agreements).Oversaw all designs for all programmes and projects across the portfolio, including ownership of the initial stage gate for project funding (up to £100k to create business case).Led several programmes to reduce costs including the identification and removal duplicate customer service offerings (saving c.£8m pa) and the reduction in operations work to reduce FTE by c.30% (on-shore and off-shore) and improve customer experience in both cases. RPA and AI were introduced to enable the reductions.Retail lead for the development and introduction of a "Spotify" type operating model to shift from traditional change model to a customer journey and outcome focus using Agile methods. In effect merging the change, operations and business teams into a single team for each major customer outcome identified.Keywords: "Spotify" model | Customer outcomes | Resourcing | Business Readiness | Change management | Portfolio management | Architecture | Operating Models | Agile | Business Transformation | Cost reduction | Automation (RPA) | AI

Gogarburn, Gb

Own the end to end design for all aspects of Branch and Private banking (Business and technical)Responsibilities:-- Setup and recruitment of the new function- Development of business cases- Development of user journeys- Identification of user outcomes- Identification of capabilities required to fulfil the outcomes- Creation of solutions to satisfy the outcomes (technical and business)- Linkage with other areas of the bank to ensure strategic fit of solutions- Creation of current, future and transition state designs- Assurance of the design from inception through to deliveryAchievements :-- Created, designed and delivered the concept of a "Branch Lab" to test digital innovations in a branch like environment- Used Human centred design approach to bring to life the branch strategy- Designed and secured funding to upgrade all branches (c.1500) to dual resilient data networks, in branch customer and staff Wi-Fi and Windows 10 upgrade (inc new hardware).

Gogarburn, Gb

Leading and owning the end to end design for the customer facing channels, including Digital (on-line and mobile), ATM's, IVR's and Web chat

Gogarburn, Gb

Seconded to lead the digital on-line transformation programme. Delivering award winning digital services to over 7m retail banking customers using Agile and DevOps methodologies.

Gogarburn, Gb

Responsible for the end to end programme design for the Telephony Transformation Programme.

Cheadle, Cheshire, Gb

Working across a number of clients and industry's advising CxO level on IT strategy and related topics.Clients included:-- DWP (Department for Work and Pensions)- Royal Mail Group- Kingfisher Group - (B&Q Parent company)- Sainsburys- Nationwide building society- Zurich Insurance

London, London, Gb

Operating in the Defence and Security practice, advising and working with clients on a range of challenges to be solved.Non-sensitive clients include:-- NHS- National Institute for Health and Care Excellence (NICE) - (NHS arms length body)- UK government's National Technical Authority for Information Assurance (CESG)

Global, Us

Technical Design, Conceptual Design, Logical Design, Physical Design

Leciestershire, East Midlands, Gb

Bachelor Of Science (Bsc), Computer Science

Master Of Science - Msc, Ecommerce And Marketing