Chris Jackobel Email & Phone Number

Austin, Texas

Charlotte, North Carolina

Charlotte, North Carolina Area

Senior member of Web.com's Program Management team that handles cross-functional change management and operational improvement for Web.com's premium product offerings. -Manage ongoing portfolio of projects for Web.com's Lead Stream product.-Develop robust project plans and process flows, monitor KPIs, manage risk, and deliver on-time results for all projects within the program. -Owned product, service, and sales integration for major corporate acquisition responsible for $12M in annual sales.-Led Salesforce.com CRM integration project for 150 person sales channel.-Increased customer website build accuracy 2x by retooling sales and service experience.-Facilitate discussions with stakeholders from all functions and levels to advocate change, gain consensus, and move initiatives forward.

Charlotte, North Carolina Area

Promoted from Senior Marketing Consultant to Client Service Operations Manager, responsible for managing multiple projects that improve client services process, revenue, and churn. Progressed to Senior Manager and decision maker for operations team that handled 4 product channels.-Reduced outbound client service call times by 25% by developing new engagement approach. -Improved per unit revenue retention by 50% with standardized downsell strategies.-Worked with cross-functional project teams to test, monitor, and release new processes.-Spearheaded successful launch of client service experience for 2 new product lines.-Interviewed, hired, and trained new team members.

Charlotte, North Carolina Area

Promoted from Senior Marketing Consultant to Client Service Operations Manager, responsible for designing the customer experience and improving retention and revenue growth across 2 product channels.-Created and implemented quality assurance program for 200 person client services team.-Implemented scalable client engagement strategy including call flows, emails, chat, and webinars.-Developed and facilitated ongoing telephone soft skills training series.

Charlotte, North Carolina Area

Began as Digital Marketing Consultant, managing online advertising campaigns for book of business. Quickly promoted to Senior Consultant based on high revenue growth, client retention, and leadership ability. -Directed digital campaign strategy for book of accounts totaling more than $2.4 million in annual revenue. Focus on PCC, SEO, Social Media, Email, and Reputation Management.-Analyzed and optimized campaigns to meet desired client KPIs.-Routinely increased total account revenue by 2% month over month.-Acted as team leader and escalation point for complex client scenarios. -Coached and mentored team members to accelerate development and achieve team goals.

Charlotte, North Carolina Area

Hired to help drive customer acquisition during launch of new SaaS email marketing partner.-Conducted live product trainings with 5-10 business owners daily.-Performed needs analysis to determine product fit and recommend solution.-Provided clients with ongoing best practices and techniques to increase ROI and customer retention.

Greater New York City Area

Started as Field Representative, responsible for daily operations at partner facilities. Quickly promoted to Regional Account Manager who led the performance of 10 locations and 20+ employees across 3 states.-Increased productivity by 25% at each location by developing new workflows.-Conducted on-site business reviews to review monthly KPIs and manage corporate relationship.-Worked with cross functional teams to develop project plans and timelines to launch 4 new partners across multiple states.-Interviewed and trained new hires within assigned territory.-Managed employee performance and productivity at each location which staffed 1-6 team members.

Bachelor'S Degree, Business Administration

Activities and Societies: Alpha Chi Rho National Fraternity, Fundraiser for American Cancer Society -Dean's list, six consecutive semesters

High School