Chris Matthews Email & Phone Number

Communications & Technology Services Bureau, Ghq, Orillia On

Lead operational role in ensuring OPP SharePoint platform health and uptime across all operational responsibilities based upon industry best practices: standards and process development, backups/restores, patching, server health, site migrations, site deployments, security considerations, capacity planning.Install, maintain, manage, troubleshoot and report on the SharePoint farm, web, application, index, query and database servers in accordance with industry best practices; setup… Show more Lead operational role in ensuring OPP SharePoint platform health and uptime across all operational responsibilities based upon industry best practices: standards and process development, backups/restores, patching, server health, site migrations, site deployments, security considerations, capacity planning.Install, maintain, manage, troubleshoot and report on the SharePoint farm, web, application, index, query and database servers in accordance with industry best practices; setup, configure and maintain all SharePoint infrastructure and services.Develops strategic and tactical SharePoint platform plans, ensuring compliance; analyzing and recommending governance, architecture, operational, System Development Lifecycle (SDLC), deployment and information architecture best practices. Show less

General Headquarters Orilllia On

Dynamics 365 general farm administration, service applications management Plan, implement and maintain Dynamics 365 deployment

Communications & Technology Services Bureau, Ghq, Orillia On

SharePoint 2013 general farm administration, service applications management and SQL AlwaysOn Failover Cluster on Windows Server Failover Clustering (WSFC)Lead resource on the OPP Enterprise SharePoint 2013 project build- Plan, implement and maintain SharePoint 2013 deploymentSharePoint 2007 farm administratorPlan and execute SharePoint 2007 -> SharePoint 2010 migration, followed by SharePoint 2010 -> SharePoint 2013 migration

Orillia, On

Daily Activity Reporting System (DAR) Support Analyst- Provide advice and guidance to clients on how to ensure accurate, efficient use of DAR system - Provide end-user functional and technical support in problem determination and resolution for client- Review client data collection and report business requirements and options for systems solutions- Develop and conduct training sessions for the DAR application, used by OPP clients- Prepare and document operational procedures… Show more Daily Activity Reporting System (DAR) Support Analyst- Provide advice and guidance to clients on how to ensure accurate, efficient use of DAR system - Provide end-user functional and technical support in problem determination and resolution for client- Review client data collection and report business requirements and options for systems solutions- Develop and conduct training sessions for the DAR application, used by OPP clients- Prepare and document operational procedures and guidelines and adapt technical standards and procedures Show less

Emeryville, Ca

Escalation Support Engineer (Tier II) responsible for addressing complex escalated customer issues on Lyris HQ & Lyris ListManager. Managing internal communications, providing information to the customer and working with the Engineering and Operations Team to resolve client issues. Participated in Pre Sale Engineering meetings, planning and discussions. Provide technical guidance and mentoring to Tier 1 engineersDedicated technical engineer for high value customers on an assignment… Show more Escalation Support Engineer (Tier II) responsible for addressing complex escalated customer issues on Lyris HQ & Lyris ListManager. Managing internal communications, providing information to the customer and working with the Engineering and Operations Team to resolve client issues. Participated in Pre Sale Engineering meetings, planning and discussions. Provide technical guidance and mentoring to Tier 1 engineersDedicated technical engineer for high value customers on an assignment basis.Infrastructure and Networking contact for the Canadian officeSupport Lead on Salesforce Integration team- Represent the Support team at product planning meetings- Champion client issues at daily triage meetings - Provide feedback to clients on issue fixes and product releases- Provide pre-sales and sales supportSupport Lead on Mobile App team (currently iPhone, iPod touch and iPad)- Represent the Support team at product planning meetings- Report on client issues at triage meetings - Participate in beta testing Show less

Integrated web designs into the Hot Banana CMS (content management software)Ensure completed implementations are are XHTML and W3C compliantWorked closely with project managers, developers and designers to achieve the end results for the clientQuality assurance of technical web designs

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