Functional Lead working in the UK Salesforce practice

Office for National Statistics (Census 2021)The Adecco ONS programme delivered over 30,000 Census staff across England and Wales with each candidate following a structured user experience across the recruitment and onboarding process comprising assessments, virtual interviews, right to work checks, pre-employment screening and online training. Salesforce Community Cloud drives the end-user experience for over 200,000 applicants, using Census 2021 branding and Government Design System (GDS) principles to ensure a consistent user experience and meet accessibility standards. The back-end functionality uses Sales Cloud and Service Cloud with multiple integrations to other systems providing external services (payroll, background checks, right to work checks, LMS, etc). • Established the key functional scope for the delivery of the solution• Conducted gap analysis of existing Adecco solution against contractual requirements• Led internal and external workshops to define requirements and solution design for the Salesforce platform• Creation of programme-level solution architecture diagrams• Oversight of all user stories and business requirements to ensure compliance with overall design• Involved with vendor selection for 3rd party solution components• Technical liaison to internal and external stakeholders• Worked closely with Technical Architect and Delivery Manager to influence technical design and development• Custom configuration of Salesforce for smaller components of the solution• Transformed, loaded and validated all client data in Salesforce• Production of release notes and functional specs• Creation and presentation to stakeholders of data analysis using custom MI reports and system data extracts Technologies: Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, Einstein Analytics, Bullhorn for Salesforce, DocuSign for Salesforce, Dataloader, Workbench, MS Excel

The Universal Front Office (UFO) Programme aims to replace all of Adecco's front office systems with "Connect"; a cloud-based recruitment solution built on the Salesforce.com platform.As a Project Manager and Business Analyst on the UFO Programme I was tasked with delivering solutions at brand and account level.Amazon:Led the project to migrate the Amazon account onto the "Connect" Salesforce platform. Adecco interview in excess of 20,000 candidates each year for warehouse roles at Amazon. Previously, candidates were required to follow a paper-based registration process during in-branch interviews which resulted in excess time and effort on the part of the candidate and recruiter, with sensitive information stored on paper copies. The project delivered a fully mobile, online solution replicating the forms within an Amazon app designed to be used on tablets by the recruiters and giving candidates access to the Salesforce Community Cloud to complete their forms prior to their interview. Involved in all stages of the project from analysis and design through to testing, training and delivery.Office Angels:Project manager for the data migration from incumbent recruitment systems to Salesforce.Whitman Laboratories:Analysis, design, test and implementation of a timesheet import process to facilitate the bulk upload of over 600 timesheets per week into Salesforce using a custom file import. Built a file converter in MS Excel to transform data files from the client's time and attendance system, validate against Adecco assignment information in Salesforce then create the import file.Technologies: Sales Cloud, Community Cloud, Bullhorn for Salesforce, Agile Accelerator, Dataloader, MS Excel

Delivering multiple projects, often simultaneously, across the full suite of PeopleFluent HCM products with an emphasis on "Total Talent" solutions (integrated ATS and VMS) platform and Talent Management (Performance Management, Compensation). Additionally, providing consultancy and training as the leading authority on PeopleFluent VMS. Use of MS Project and NetSuite OpenAir to plan and manage project timelines, resources and budgets. Completed projects include: Co-operative Bank – VMS/ATS/SocialDeloitte Consulting – Compensation ManagementStandard Bank of South Africa – Multi-region VMSVaisala – ATS/Onboarding/SocialCentrica – Compensation Management/Performance Management

PeopleFluent VMS (Vendor Management System) offers end to end management of the contingent recruitment lifecycle, from requirement generation and approval through to candidate selection and engagement, time and expense tracking and business analytics. Management Information is generated using Business Objects XI.Managed multiple client implementations and change projects delivering VMS solutions across a variety of sectors.

Responsible for all aspects of functional consulting and project management for blue-chip clients including Barclays Bank, Lloyds Banking Group, Aviva, Prudential, Standard Bank of South Africa, Capita, Cable & Wireless, Jaguar Land Rover and BBC Worldwide. Projects ranged from full lifecycle implementations to process re-engineering and reconfiguration, working with direct clients and Managed Service Providers or Recruitment Process Outsources, often involving integration of VMS to in-house client or partner systems. • Managed technical delivery work streams for implementing Peoplefluent VMS as part of larger service implementations. • Lead functional consultant for new implementations covering business analysis, process mapping, requirements definition, best practice consultancy, configuration and testing.• Design and build of custom MI reports in Business Objects XI.• Specification, testing, delivery and support of integration processes, importing and exporting data between Peoplefluent VMS and in-house client systems.• Management of client change projects from configuration of new processes and functionality to complete system reimplementation.• Pre-sales consultancy for new clients including product demonstrations and solutions consultancy.• Delivery of classroom and web-based training to client users on use and administration of Peoplefluent VMS and report writing in Business Objects XI.• Provision of ongoing functional consultancy and support to live clients.• Subject Matter Expert for the VMS product in the EMEA region.

Joined Peoplefluent (then Peopleclick) as an Application Support Engineer providing customer support on the Recruitment Management System (RMS) and Vendor Management System (VMS) products for the EMEA region. Specific focus was on VMS due to previous industry experience. Over the next year became more involved with VMS implementations acting as junior consultant supporting the Implementation Consultant on several client implementations.

Performed a troubleshooting role travelling around various managed service clients including State Street, Orange and American Express. Duties included implementing service and business process change and increasing service delivery and customer satisfaction levels.• Orange: 3rd Party Vendor Manager• Santander Group: Contractor migration• 2nd Tier Supplier Consolidation: centralising supply chain across all IT managed services• State Street Bank & Trust: Interim onsite Service Manager

Responsible for managing operational delivery of the recruitment managed service for all IT and Finance contractors to Lloyds TSB Group IT & Commercial Banking. Based onsite at Group IT head office, responsibilities included:• Management of a team of 4 onsite staff including performance reviews, coaching and mentoring• Engagement and management of 3rd party suppliers including contract negotiation performance reviews, relationship management and issue resolution• Extraction, analysis and presentation of MI on a weekly, monthly and ad-hoc basis using Excel, Access, Visio and PowerPoint• Monitoring Service Level Agreements and monthly KPIs ensuring targets were met and exceeded• Delivery of client and contractor presentations, workshops and briefings• Promotion of the service throughout the client organisation• Key escalation point for contractor recruitment issues• Maintenance of onsite technology