Responsible for all IT & communications projects and services. Managed outsourced systems development and in-house IT service delivery across multiple sites with a team of 12 and annual budget circa £1.5M.Major Achievements at Heritable includeo Managed the outsourced development & roll-out of critical new system (Mortgages and instalment credit for Asset Finance & professions finance). o Integration of systems and Infrastructure for acquisition - Key Business Finance.o Design and construction of a cost effective, resilient and secure infrastructure using best of breed technologies - including server virtualisation, IP telephony, mail & web security appliances - to support multiple sites and home based workers. o Established and proved the bank’s Disaster Recovery/Business Continuity capability to meet the demanding requirements of a regulated environment and protect the business at a time of rapid growth.o Established a business change function to formalise project governance and manage business changes within the bank.o Managed the design, implementation and proving of a high availability and high throughput marketing web site for the ICESAVE on-line savings business; the gateway to the transactional site.o ‘Professionalising’ a dysfunctional and inexperienced IT function with the introduction of industry best practice and standards.

Team of 30 providing IT Operations, Helpdesks, Technical Services, IT training and IT procurement. Responsibility for infrastructure strategy, implementation and operations across 4 sites, IT security and Business Continuity planning & resourcesTechnology strategy - standards for desktop, servers, network and secure remote access. Responsible for all technical project implementations - Engage Ad Manager banner serving system, Oracle Databases, E-Commerce system architecture, and Y2K.Achievements include:o Complete re-design and re-engineer of IT and communications infrastructure to industry standards and best practice.o Infrastructure build & seamless migration of 400 staff to new central officeso IT Service provision against SLA to partner companieso Web CMSo Operational systems for Living Health interactive TV service providing NHS Direct Information to Telewest Subscribers TVs o Lotus Notes deployment.