Chris Buckley Email & Phone Number

Perth, Wa, Au

Greater Perth Area

Contributor at Digital Reviews Network

Perth, Western Australia, Australia

Perth, Australia

-Oversaw the PTA’s Managed Print Services Project, replacing a majority of printers across the business. -Acted as Safety Representative for IT Division.-Part of the Executive support team, specialising in Executive Deskside support, ensuring Incidents and Requests are given the appropriate priority.-Seconded to the PTA's Windows 10 Deployment Project testing 300+ applications to ensure they function as expected within the PTA's W10 Environment.-Provide desk side support to employees of the PTA including break/fix, managed mobile device support/deployment, PC deployment using SCCM.-Visit PTA locations both metropolitan and remote, auditing equipment, providing training and BAU support. -Testing applications to ensure stability & compatibility within the PTA's Managed Operating Environment and documenting the process for addition to the Knowledge Base. -Packaging Applications for deployment by the SCCM Administrator-Provide Active Directory and Group Policy Administration as required-Presenting induction material to new employees coming to the PTA -Contributing to the Service Delivery Team's Knowledge Base; Creating documentation or updating existing documentation with additional information such as known bugs or fixes. -Providing Level 1 desktop support as required- logging calls, resolving immediately or escalating to L2/L3 teams for further investigation. Notable Achievements:-Nominated for a PTA wide recognised "Arrow" award three times in recognition of going above and beyond in customer service. -Won the October Arrows award for customer service-Won the 2021 Silver Arrows award for customer service

Perth, Australia

Perth Head Office Support: Feb 2006 – Nov 2008 Newburn Oilfield Services Base: Nov 2008 – Jun 2012Newburn Base and Papua New Guinea Base Support: Jun 2012 – July 2016 Supported in excess of 280 internal customers onsite and a further 1200 remotely (and during site visits) ensuring minimal downtime to infrastructure, overseeing & coordinating business improvement projects, liaising with suppliers and providing IT Training on a monthly basis. Provided onsite support and coordinated projects for our Base at Exxon’s LNG Project in the PNG Highlands and Port Moresby, Notable Achievements: - Created a Touchscreen Thin Client/Server solution for our Drilling & Measurements (DM) Segment that not only saved our location $40K ( plus an additional $8.5K annually) but was also recognized by Schlumberger’s CEO and DM as a best practice globally. I assisted other office locations across the globe as they rolled out the solution at their own site. - Consistently awarded “Exceeding Expectations” or “Outstanding” in performance appraisals over the past 8 years. - Undertook training to become IT Security Subject Matter Expert for Australia/New Zealand/PNG which involved overseeing security compliance, educating customers on current threats as well as coordinating Information Security audits and running Site Security Officer Training sessions for employees across the country. - Recognised by Australia Management and awarded for my efforts setting up IT Infrastructure at Schlumberger's new Office in Brisbane - Acted as the Single Point of Contact for our Global Service Desk (GSD) in Australia, reviewing service quality as well as working with the GSD Team Lead in Jakarta to improve efficiency through incident escalation processes for GSD Team Members.

Newcastle, Australia

Responsible for New Car Sales.Averaging 12-14 New Car Sales per Month. Hunter City Suzuki was ranked the No. 1 Regional Suzuki Dealership in Australia by sales volume. Quickly developed rapport & friendships with clients, matching a car in Suzuki's range with their wants/needs.

Maitland, Australia

Worked in part time work/study capacity studying a Cert. IV in Help desk support.Responsibilities included -Desktop & On-site support- AD and Network Administration-Basic Unix Administration-Basic Citrix Administration -Meeting Setup-Training Customers on making the most of the technology at there fingertips Met a lot of good people there and had a great team to work with!