Providing technical support and troubleshooting for clients' hardware, software, and network issues.Offering proactive monitoring and maintenance to ensure system stability and security.Managing IT infrastructure, including servers, routers, firewalls, and other networking equipment.Creating and implementing backup and disaster recovery strategies.Assisting in the setup and configuration of software applications.Conducting regular vulnerability assessments and implementing security measures.Collaborating with cross-functional teams to deliver excellent customer service and resolve complex IT issues.Developing and maintaining documentation, including user manuals, standard operating procedures, and incident reports.Demonstrating exceptional problem-solving skills

Uses customer service skills via ticketing system, email, telephone calls, and walk-ins. Investigates and Identifies user issues promptly to ensure a correct solution. Assists in adding computers and printers to Domain. Regularly checks OU's to make sure devices are accurately depicted. Creates images to suit departmental needs within the company. Maintains current user, group, and computer devices using Active Directory/AD Manager. Using RDP, SCCM and GoToAssist to perform remote installs and troubleshooting. Provides printer support.Conducts all work in a safe manner and all work safety practices are followed. Install different versions of Office using configuration files. Test applications and images in a virtual machine environment using HyperV. Connect users to VPN network for remote work. Create documents on new processes and software implemented.Review/update policies to ensure they are being followed and upheld.

RESPONSIBILITIESFollow regular teacher's lesson plans in a way that ensures consistency and optimal learning, and that encourages students to participate.Assign classwork and homework as necessary, according to lesson plans.Modify teaching styles to fit the learning styles of various students.Maintain a well-managed classroom and positive learning environment.Supervise students out of class such as in the hallways and in the cafeteria.ACCOMPLISHMENTSStudents have reported feeling an increase of motivation after sharing the same classroom.SKILLS USEDFlexible, friendly and good at establishing quick rapport with students.Setting the proper tone from the beginning for classroom management.

RESPONSIBILITIESContacts prospect base through effective phone sales techniques to qualify needs and schedule appointments.Promotes products and services through suggestive sales techniques to meet and surpass profitability goals.Utilizes several methods of correspondence including, but not limited to telephone, email, fax, U.S. mail and personal contact.Maintains activity records through both physical forms and electronic database/CRM program (salesforce.com).Operates computer to view prospect information and perform basic data entry.Affectively assists clients needs efficiently.ACCOMPLISHMENTSAwarded for excellent customer serviceReceived advanced level sales certificationSKILLS USEDCustomer relations.Customer service.Telephone Etiquette.Product presentation.

RESPONSIBILITIESDevelop/Train Others.Review and maintain employees' timecards.Monitor Daily Package Center Operations.Post-Operation checks.Perform yard and safety checks.Maintain Daily Equipment Condition Report for building maintenance.ACCOMPLISHMENTSAble to successfully lead a team to meet company standards.SKILLS USEDPossess good leadership skills coupled with knowledge of standard management methods, policies, and logistic readiness.Ensure operation is organized and logistically efficient, while consistently incorporating safety and cost-reduction measures.

ResponsibilitiesLog in and validate trailers/vehicles in and out the facility.Patrol secured area.Validate paperwork for each trailer.File paperwork accordingly.AccomplishmentsProvide a secure and orderly environment with each shift worked.Skills UsedSurveillanceWritten DocumentationCustomer ServiceData Entry