Chris Frank Email and Phone Number

Primary Mobile App IT Consultant for Quinault Indian Nation (QIN).Helped lead efforts to get our 'Quinault Ocean Fleet' developed, tested, and implemented.I work directly with Application Developers to ensure the given App is feasible and will meet the needs of our QIN fisheries / fishermen. I help test features and enhancements. I review and approve new members joining the App(s). I also help troubleshoot and resolve issues end users are having.

A technical business analyst (liaison) for Fisher Investments.

Specializing in Identity Access Management.

• Supported integration of systems, applications, processes, access accounts (IAM/RBAC), Go-Lives upgrades, enhancements and technologies, based on business and technical requirements, and exceeding Service Level Agreements (SLAs) for the IST Security team.• Utilized IAM technologies (Active Directory, MIM, SailPoint, Thycotic Secret Server, etc.) to build, manage, and maintain all user access.• Oversees build, data courier, and data integrity for these Epic Master Files: Employee Master (EMP), Security Classes (ECL), User Role (E2R), Menu (E2U), Activity (E2N). • Actively supported Epic Project Team members with Security design including but not limited to Cherwell tickets, Change Advisory Board (CAB) approval and template modification/creation.• Administered and developed more secure ways of creating and maintaining user access including privileged access.• Applied project management methodology to determine needed changes, communicate information between all needed parties, and implement change through appropriate change management solutions.• Collaborated with IST development teams for continuous improvement to the security program. Analyzes and documents resource requirements for assigned scope of responsibilities. • Ran dynamic reports across various databases to determine needed changes for optimization projects across PeaceHealth systems.

• Performed walkthroughs to map Epic printing within ambulatory clinics and Inpatient departments within the hospitals.• Experienced with Exporting, Importing, and Ad Hoc Searches in the Chronicles database management system.• Built the EPR's, LWS'​, LOM's, LOG's, and all other needed records for routing plain paper prints and orders in Epic.• Print server management for windows and Epic server-side printing.• Troubleshoot print mapping and printing issues while also being an escalation point for all printing issues throughout the system.• Utilized workflow analysis to determine best practice printing solutions.• Supported Epic analysts, both ambulatory and inpatient, with print mapping.• Worked both collaboratively and independently on clinic/hospital builds on strict timelines.

• Troubleshoot issues caregivers were having with Epic ranging from simple to complex.• Developed operational documentation and provided training to other colleagues.• Technical lead for PHSW printer migration project which was need for the Epic Inpatient implementation.• Provided at the elbow support to physicians using Epic.• Worked with Epic trainers and analysts to resolve issues.

• Managing and maintaining print servers• Troubleshooting Epic printing issues• Administering and implementing Secure Print, uniFLOW, and CapturePerfect • Performing site assessments and onsite inventory analysis• Imaging computers and installing applications via hand install and SCCM• Strategizing/implementing rollout of Canon MFPs throughout the PeaceHealth organization• Mapping printers and developing repeatable workflow solutions• Developed operational documentation and provided training to analysts • Mediated projects involving our Canon, Epic, and PeaceHealth analysts• Conducted site assessments• I helped handle escalations related to printing throughout all PeaceHealth regions• Coordinated printer moves, additions, and changes • Led complex projects on strict timelines

• Coded and helped revamp a website on a strict timeline• Aided in the critiquing and recreating the design of the website• Helped reconstruct the flow of information• Worked collaboratively with a team

• Assembled and maintained a company inventory of all hardware for three medical clinics• Facilitated in troubleshooting client computer hardware and software, printers, routers, firewalls, and phone lines• Assisted help desk with remote access, telephones (customer service), and email