Chris Gera Email & Phone Number

Carrollton, TX, US

South Plainfield, New Jersey, US

Toronto, Ontario, CA

Our depth of expertise in mobile field service management and our understanding of customer-facing technologies – from sales representative to call center employee to the technician – can help your business improve customer service, increase efficiency and boost revenue.Our mobile field service solutions provide access to complete customer information in.

Boston, Massachusetts, US

Chris is defining and executing the Service Council’s Research & Insights™ product portfolio.As the Senior Analyst on Service, Chris is directly connected to Senior Service Leaders and Solution Providers to drive our Smarter Services™ agenda. This provides service executives and organizations the ability to benchmark their operations and also provide.

Centennial, CO, US

- Strategic Leadership and Development of New Business Opportunities- Creating and Implementing organizational design, business process, training, staffing, financial plans that support and deliver on the Clients desired outcome.- 3rd Party solutions that drive Increased Brand Identity & Customer Retention through the use of a highly engaged workforce.

Provo, UT, US

• Direct leadership of approx. 1,000 field professionals and 130 corporate support staff who are responsible for delivery of the initial installation of 100,000 new accounts and service of the entire 1,000,000+ customer.
• Grew the number of reps intelligently (across the customer base) by 35% over 3 years in order to accelerate overall subscriber growth
• Defined & Launched improved methods to distribute workforce in order to reduce time to service, avg. distance per ticket, avg. travel time per ticket, all of which improved capacity & efficiency
• Increased individual rep weekly productivity by 18%
• New management structure implemented in order to deliver accountability, productivity, efficiency & engagement
• New candidate sourcing & training process created and implemented that reduced the time from hire to competency by 55% to support rapid growth and improved skills and customer service proficiency

New York, NY, US

• Defining digital and technology strategy resulting in transformational change across the Global Data Acquisition operation encompassing multi-level operations in 108 countries supporting 15,000 field associates with an.
• Identified global opportunities with the leadership team and have launched 11 Pilot/Proof of Concepts across 4 countries to validate solutions. This first wave planned to deliver approx. $10 mm in savings and improve.
• Leveraging extensive US expertise in field operations management across the new global organization.

New York, NY, US

• Created role to lead the strategy and vision that will support a world class field organization. Leading groups specifically supporting our US and Global Field teams, including: Training & Development, Fleet, Technical.
• Decreased company costs by 37% by negotiating multiple new contracts with suppliers and vendors across IT, Fleet, Shipping, Manufacturing and Mobile and Telecom services
• Implemented advanced tracking and evaluations of field staff performance, aggregated across the organization to identify hi performers in addition to driving a higher standard of overall performance.
• Analyzed organization structure and performance results to create business plans that drove field strategy development related to efficiency improvements, employee engagement, innovation and reward and recognition.
• Built relationships with key industry insiders by attending and presenting at Field Service, Aberdeen and Mobile Enterprise sponsored conferences.

New York, NY, US

Responsible for the performance of 56 overnight research panels containing 27,000 sample homes used to derive the TV ratings data that is delivered daily to the clients. Accomplished by a staff of 400+ in this organization. Directly responsible for Client deliverables, Client problem resolution, strategic planning, financial planning and management.