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Highly accomplished, results-focused executive with a progressive management career of over 30 years working both in and with major corporations, hallmarked by solid accomplishments in driving growth & profitability. Extrovert and observant in nature, he strongly believes that there’s a power in listening to and acting on the voice of the client. His approach is to provide outstanding business growth, productivity, and profitability by addressing people, process, and technology. It’s the key to drive transformation in order to exceed operational targets and P&L goals, thus, eliminating waste and maximizing the full potential.Proven ability to build, motivate and retain high performing teams of skilled professionals. Dynamic leader with outstanding presentation, communication and cross-functional team management skills. High-energy, results-oriented leader with an entrepreneurial attitude who excels at identifying, leveraging and optimizing growth opportunities in both new and established markets.Specialties:• Ops Strategy and Execution• P & L / Budgeting / Cost Control• Profit Margin Optimization• Customer Acquisition & Retention• Change Management• Performance Management• New Product Introduction• Sales & Revenue Growth• Business Process Re-engineering• Team Training & Development & Retention• Operating Procedures & Practices• Public Speaking With expertise in field service management, Gogh Solutions provides technology consulting services to clients in Canada and the United States. If you are curious to know how Gogh Solutions’ can help you transform your field service business, feel free to message me here on LinkedIn or on my email cgera@goghsolutions.com.
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Vice President OperationsHomepro, Inc. Feb 2023 - PresentCarrollton, Tx, Us
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Founder & Chief ExecutiveThe Relevant Group Feb 2018 - Present -
Vice President OperationsMomentum Solar May 2022 - Jan 2023South Plainfield, New Jersey, Us -
Chief Operating OfficerVio Security Feb 2021 - Feb 2022
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PresidentGogh Solutions Jan 2020 - Feb 2021Toronto, Ontario, CaOur depth of expertise in mobile field service management and our understanding of customer-facing technologies – from sales representative to call center employee to the technician – can help your business improve customer service, increase efficiency and boost revenue.Our mobile field service solutions provide access to complete customer information in the field, allowing your company to make better decisions and improve your first-time resolution rate.Some of our other consulting services include:- Optimizing business processes to improve operational efficiency and effectiveness- Increasing customer satisfaction and loyalty through better customer experiences- Helping you manage costs while maintaining service level agreements (SLA) compliance- Defining business requirements to support vendor selection- Operational reviews of current processes and systems to help our Clients through Business and System Transformation -
Managing Director, Evp - Research & InsightsService Council™ May 2018 - Jan 2020Boston, Massachusetts, UsChris is defining and executing the Service Council’s Research & Insights™ product portfolio.As the Senior Analyst on Service, Chris is directly connected to Senior Service Leaders and Solution Providers to drive our Smarter Services™ agenda. This provides service executives and organizations the ability to benchmark their operations and also provide guided insight to target how to improve their service organization performance and deliver the full potential of their change management initiatives.Chris also leads new member acquisition, member engagement, community expansion, as well as the development of our annual Symposium. Chris also plays a key role in building out Service Council’s community platform focused on becoming the single source of information and networking for service and customer support executives globally. -
Vice President OperationsMastec Advanced Technologies Feb 2016 - Jan 2018Centennial, Co, Us- Strategic Leadership and Development of New Business Opportunities- Creating and Implementing organizational design, business process, training, staffing, financial plans that support and deliver on the Clients desired outcome.- 3rd Party solutions that drive Increased Brand Identity & Customer Retention through the use of a highly engaged workforce, customer centric processes & concierge level service delivery. -
Vice President - ServiceVivint Inc. Feb 2013 - Mar 2016Provo, Ut, UsDirect leadership of approx. 1,000 field professionals and 130 corporate support staff who are responsible for delivery of the initial installation of 100,000 new accounts and service of the entire 1,000,000+ customer base in the US, Canada and Puerto Rico. Core objectives included driving continuous improvement of the productivity and performance of the staff necessary to ensure customer SLA’s were met and that customer satisfaction continued to improve. All while ensuring cost per unit of work was improving and that budget and financial targets were achieved. Direct leadership and transformation of the following teams: Field Service, Technical Support Center, Schedule Planning/Dispatch, Customer Scheduling Center, Customer Claim Resolutions, Workforce Management & Analytics, Fleet, Training & Development, Corporate Compliance, Business Process Improvement.• Grew the number of reps intelligently (across the customer base) by 35% over 3 years in order to accelerate overall subscriber growth• Defined & Launched improved methods to distribute workforce in order to reduce time to service, avg. distance per ticket, avg. travel time per ticket, all of which improved capacity & efficiency• Increased individual rep weekly productivity by 18%• New management structure implemented in order to deliver accountability, productivity, efficiency & engagement• New candidate sourcing & training process created and implemented that reduced the time from hire to competency by 55% to support rapid growth and improved skills and customer service proficiency• Designed and implemented differing work models (Full Time, Job Rate, 3rd party) to reduce cost and cycle time• Improved Measured Customer Satisfaction (NPS) on delivered services to: Installation- 60 pts Service- 50 pts Associate- 78 pts -
Global Strategic Program LeaderNielsen Apr 2012 - Feb 2013New York, Ny, UsDefining digital and technology strategy resulting in transformational change across the Global Data Acquisition operation encompassing multi-level operations in 108 countries supporting 15,000 field associates with an annual budget of $800 mm. Developed and led Digitization program that delivered process improvement, improved quality, performance and productivity through implementation of technology (HW/SW) solutions, vendor partnerships and automation that eliminated paper and manual processes.● Identified global opportunities with the leadership team and have launched 11 Pilot/Proof of Concepts across 4 countries to validate solutions. This first wave planned to deliver approx. $10 mm in savings and improve cycle time and quality output. ● Leveraging extensive US expertise in field operations management across the new global organization. -
Vp Information & Support ServicesNielsen Jun 2006 - May 2012New York, Ny, UsCreated role to lead the strategy and vision that will support a world class field organization. Leading groups specifically supporting our US and Global Field teams, including: Training & Development, Fleet, Technical Support center, Partner & Project Management, HW/SW support center, IT and Software/Platform development, Financial & KPI management, Vendor Relationship management, Technical Repair Services, Warehouse & Shipping.● Decreased company costs by 37% by negotiating multiple new contracts with suppliers and vendors across IT, Fleet, Shipping, Manufacturing and Mobile and Telecom services ● Implemented advanced tracking and evaluations of field staff performance, aggregated across the organization to identify hi performers in addition to driving a higher standard of overall performance. ● Analyzed organization structure and performance results to create business plans that drove field strategy development related to efficiency improvements, employee engagement, innovation and reward and recognition. ● Built relationships with key industry insiders by attending and presenting at Field Service, Aberdeen and Mobile Enterprise sponsored conferences.
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Vp Field OperationsNielsen Jan 2000 - Jun 2006New York, Ny, UsResponsible for the performance of 56 overnight research panels containing 27,000 sample homes used to derive the TV ratings data that is delivered daily to the clients. Accomplished by a staff of 400+ in this organization. Directly responsible for Client deliverables, Client problem resolution, strategic planning, financial planning and management, efficiency improvements resulting in lowered costs and higher client satisfaction.
Chris Gera Skills
Chris Gera Education Details
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Ohio UniversityMarketing
Frequently Asked Questions about Chris Gera
What company does Chris Gera work for?
Chris Gera works for Homepro, Inc.
What is Chris Gera's role at the current company?
Chris Gera's current role is Operations/Service/Sales/Customer Experience.
What is Chris Gera's email address?
Chris Gera's email address is cg****@****lar.com
What is Chris Gera's direct phone number?
Chris Gera's direct phone number is +186458*****
What schools did Chris Gera attend?
Chris Gera attended Ohio University.
What skills is Chris Gera known for?
Chris Gera has skills like Partnerships, Market Research, Customer Insight, Strategic Planning, Process Improvement, Cross Functional Team Leadership, Business Process Improvement, Analytics, Marketing Research, Product Management, Vendor Management, Project Management.
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