Chris Giles Email & Phone Number

London, England, United Kingdom

Home Based

Chippenham, England, United Kingdom

• Delivering mission critical solutions into live operational services to help our blue light customers save lives.
• Building, commissioning and upgrading Capita based product solutions within customer environments
• Investigating fault fixing on both hardware and software environments
• Travelling to customer sites as needed, across the UK, including overnight stays
• Creating, reviewing and updating engineering documentation such as work plans, work instructions and technical guides.
• Communicating with other Product, Support and Development Teams

Projects 1st, 2nd & 3rd Line SupportInstalls/re-locates/exchanges hardware on a variety of sites and undertakes full network configuration.Completes hardware and software upgrades and installations and appropriate network configurations, working with third party suppliers where required.Provides second line hardware/software support when responding to.

Creating, Deleting and Amending Offshore user accounts and UK basedWorking on Orange in-house applications including: Databases which are web based Tiam, ULUM, CS Portal, LDAP. Other applications are Merlin, SAP, KEATerm, Active Directory, Remedy, Hyena, Lotus Notes and Office packages.Taking calls from Orange users and the Service desk. User administrator.

On-call rollout engineer, to setup and configure routers and modems for new small Business’s covering the south-west of EnglandPrioritizing jobs as and when they appearAbility to work to a tight schedule and to deliver within time framesCommunicating with customers

Windows Deployment Ghosting / ImagingNetwork InstallsHardware & software installationConfiguring desktops on a per user/role basis

Dealing with customer queries and complaintsAchieving Targets & GoalsCommunicating with customersChecking Point of sale, and ensuring pricing was correctResponsible for my own department and how it was run