Chris Hamlin Email & Phone Number

• Product Manager
• Work with stakeholders/clients to integrate features into the product
• Identify needs of the clients even when they didn't know exactly what they want
• Share and align my strategy across the multiple teams
• Partner with internal teams to develop unique strategies for product lines and enhance marketing.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.

Colorado Springs, Colorado

• Improved return-on-investment on product/features, aim for a high net retention goal and increase customer satisfaction
• Was the conduit between the customer community, the business and the development team.
• Explore and measure: Run customer interviews, discovery workshops, surveys and collaborate on user testing, observations to collect qualitative and quantitative dataMake sure our products are well fit for our local.
• Managed launch activities supporting sales and marketing with the right information at the right time, collaborating on launch strategy and execution
• Ensured user adoption, user satisfaction and speed to market for new features, products based on clear success metrics - while making sure we truly learn along the way.
• Tracked and managed product KPIs, interpret, identify opportunities, gaps and drive action throughout the company

Greenwood Village

• Estimate, prioritize, plan and coordinate quality testing activities.
• Creating detailed, comprehensive, and well-structured test plans and test cases.
• Reviewed quality specifications and technical design documents to provide timely and meaningful feedback.
• Identify, record, and thoroughly document and track bugs.
• Perform thorough regression testing when bugs are resolved.
• Determine, negotiate, and agreed on in-house quality procedures, standards, and specifications.

Greater Denver Area

• Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and sales representatives. Project plans outline the scope, schedule, and budget of the project, as.
• Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.
• Conduct planning sessions with the client’s key functional leaders to create a series of documented management plans that specify the project plan and scope.
• Schedule resources, assign responsibilities, and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.
• Publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers through the use of the Client SharePoint site.
• Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.

Colorado Springs, Colorado

• Gather business requirements, define the scope of configurations and author design documents.
• Build and maintain project plans Using Microsoft project and Sales Force
• Provide evaluation and acceptance of client requirements including preparation of design documents.
• Provides consulting and support to clients as they configure the product
• Performs product configurations and installations
• Uses in depth knowledge of PriceAdvantage solution to determine client business requirements and propose solutions to the client during the implementation cycle

Westminster, CO

• Manage a team of 15 to 30 people, accountable for financial outcomes and growth.
• Facilitate the definition of a project, goals and deliverables.
• Define project tasks and resource requirements.
• Develop Sales plans.
• Assemble and coordinate staff.
• Manage budgets.