Product Manager• Work with stakeholders/clients to integrate features into the product• Identify needs of the clients even when they didn't know exactly what they want• Share and align my strategy across the multiple teams• Partner with internal teams to develop unique strategies for product lines and enhance marketing.• Analyse complex ideas or proposals and build a range of meaningful recommendations.• Address sub-standard work or work that does not meet firm's/client's expectations.• Coach others, recognize their strengths, and encourage them to take ownership of their personal development.Implementation Management •Manage multiple implementations for clients, acting as a hybrid of project manager and technical/business consultant.•Lead project design sessions and provide guidance and best practices on configuration options to meet client needs.•Understand the Customer platform end-to-end and collaborate with Sales, Customer Success, and Product to identify and communicate technical services and solutions.•Run late-stage meetings with prospects to consult on product capability and educate on technical implementation (including configuration, integrations, and customizations)•Obtain client feedback and distill into action items for our product and development teams•Ensure all configurations, integrations, and customizations are fully tested and ready for deployment.•Own any problems you discover and proactively drive forward solutions.•Be the source of truth for questions about the product and processes from other internal teams•Handled Client sensitive data data.

• Improved return-on-investment on product/features, aim for a high net retention goal and increase customer satisfaction• Was the conduit between the customer community, the business and the development team.• Explore and measure: Run customer interviews, discovery workshops, surveys and collaborate on user testing, observations to collect qualitative and quantitative dataMake sure our products are well fit for our local customers in your market - drive local product adoption initiatives aligned with company strategy• Managed launch activities supporting sales and marketing with the right information at the right time, collaborating on launch strategy and execution• Ensured user adoption, user satisfaction and speed to market for new features, products based on clear success metrics - while making sure we truly learn along the way.• Tracked and managed product KPIs, interpret, identify opportunities, gaps and drive action throughout the company

• Estimate, prioritize, plan and coordinate quality testing activities.• Creating detailed, comprehensive, and well-structured test plans and test cases.• Reviewed quality specifications and technical design documents to provide timely and meaningful feedback.• Identify, record, and thoroughly document and track bugs.• Perform thorough regression testing when bugs are resolved.• Determine, negotiate, and agreed on in-house quality procedures, standards, and specifications.• Track quality assurance metrics, like defect densities and open defect counts.• Was the lead Quality Assurance point for the DataXchange software product.• Create and maintain the help file documentation for the Scytec software solution.• Set customer service standards.• Create prototype hardware models.• Create and maintain an e-learning system from the ground up to educate clients around scytec software solutions.• Provide professional services such as consultation, software readiness, and education to clients on Scytec software products.• Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.• Conduct client and reseller product training sessions.

• Develop the implementation project plan and officially start projects by conducting kick-off meetings with clients and sales representatives. Project plans outline the scope, schedule, and budget of the project, as well as each party’s responsibilities and mutual commitment to contribute adequate resources to follow the plan.• Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site-specific background information.• Conduct planning sessions with the client’s key functional leaders to create a series of documented management plans that specify the project plan and scope.• Schedule resources, assign responsibilities, and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes.• Publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers through the use of the Client SharePoint site.• Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.• Communicate completion of milestones to clients and secure formal acceptance from them.• Communicate with the regional implementation manager regularly, ensuring timely delivery of schedules and revenue projections; relaying personnel, client, contract, and departmental issues; seeking assistance as needed with meeting revenue goals; and responding to directives that are issued to meet department goals.• Managed the implementation team to maximize performance and deliver expected revenue goals. Oversee the professional development, education, and scheduling of the implementation consultants assigned to your team.• Maintain the team’s SharePoint calendar by keeping all information current, including client site schedules, vacations, and days reserved for projected events.

• Gather business requirements, define the scope of configurations and author design documents.• Build and maintain project plans Using Microsoft project and Sales Force• Provide evaluation and acceptance of client requirements including preparation of design documents.• Provides consulting and support to clients as they configure the product• Performs product configurations and installations• Uses in depth knowledge of PriceAdvantage solution to determine client business requirements and propose solutions to the client during the implementation cycle• Conduct client product training sessions• Prepare statements of Work and other project scope documents.• Manage project sizing and delivery timelines.• Manage customer relationship for day-to-day project activities.• Communicate project issues that may impact the project’s success to the Director of Operations• Build and maintain project management, training and customer services processes to support client engagements

• Manage a team of 15 to 30 people, accountable for financial outcomes and growth.• Facilitate the definition of a project, goals and deliverables.• Define project tasks and resource requirements.• Develop Sales plans.• Assemble and coordinate staff.• Manage budgets.• Manage resource allocation.• Plan and schedule timelines.• Track deliverables using appropriate tools.• Provide direction and support to the team.• Quality assurance.• Constantly monitor and report on progress to leadership.• Present reports defining progress, problems and solutions.• Project evaluations and assessment of results.• Perform annual reviews and personal improvement strategies.• Lead team goals and company directives.• Lead the planning and implementation of projects.