Christopher Harrell Email & Phone Number

Columbia, Md, Us

• Managed and supported Linux infrastructure ensuring high availability, performance, and regular upgrades.•Administered Red Hat Satellite for provisioning, patching, and software distribution across RHEL systems.•Automated tasks with Bash and Ansible, streamlining updates, backups, and user provisioning.•Conducted security audits in line with DoD STIGs, applied patches, and hardened Linux systems.•Deployed and managed AWS and GCP infrastructure, integrating with Linux environments via CLI.•Managed and administered NAS and SAN storage systems, optimizing data storage and access across environments.•Designed CI/CD pipelines with Jenkins and GitLab, ensuring continuous integration and deployment.•Troubleshot Linux server issues, including boot, performance, and network connectivity problems.

Bowie, Md, Us

• Single point of contact for support in a call center environment• Installed, performed troubleshooting and maintained PC equipment, such as hard drives, monitors, laptops and printers• Created and update computer images to ensure widest range of compatibility is achieved while maintaining network stability and security Connect PCs to Center's servers and networks• Provided phone support to users for both software and hardware problems• Coordinated between users and outside vendors for equipment/parts necessary for installations and maintenance • Supported VMware Virtual Desktop Infrastructure users• Used SCCM to deploy software packages to end users• Administered RSA tokens via RSA Administration Console• IT Telephony hardware and software• Support for Virtual Desktop Infrastructure (VDI).

Baltimore, Maryland, Us

• Supported large number of users in a Windows 7 environment• Worked with non-technical users to ensure their expectations are met• Managed users and computers in Active Directory• Tracked and document all incidents in BMC Remedy ticketing system• Performed troubleshooting and managed roaming profile• Provided Network printer support and used SCCM to deploy software packages to PCs• Managed and setup mobile email for iPhones and Blackberry devices

Philadelphia, Pennsylvania, Us

• Assisted with creating Windows 7 migration documentation and processes• Created knowledge-based documentation on how to resolve common known issues• Oversaw 50 sites that contained an average of 50-100 users per site• Assisted with setting up base configurations on Cisco 2960X switches• Helped the network engineers with ensuring that new hire's Cisco 9951 IP. phones had the correct extension, and voicemail reset• Oversaw the overall performance of the Tier 2 techs• Handled all escalations from Tier 2 techs• Reported directly to the Service Delivery Manager

Franklin Lakes, New Jersey, Us

• Provided Tier 3 support for all onsite and remote users• Resolved workstation, printer, network, and internet access problems• Tracked all incidents using BMC Remedy ticketing system• Supported 1000+ users in a large enterprise campus environment• Assisted with Mid and Sr. level network engineers troubleshoot and resolve Avaya phone issues• Acted as administrator for SafeNet tokens• Deployed and maintained network printers and servers• Managed users and computers in Active Directory• Troubleshoot wired and wireless connectivity issues and Avaya One-X issues for remote users• Troubleshoot and resolve Cisco VPN issue• Removed viruses from user's machines

Hanover, Md, Us

•Provide technical support as the single point of contact for offices nationwide in an Enterprise Level Environment. Respond, research, diagnose, handle, and resolve inbound End User interactions. Document, track, monitor, and log customer issues to ensure timely resolution. • Demonstrate superior customer service skills. Provide technical support on multiple computing platforms. Troubleshoot various proprietary applications. Monitor and track open calls within a call tracking system. Occasionally provides backup support to other members of the team. Troubleshoot send/receive issues with Blackberry & iPhone

Philadelphia, Pa, Us

• Possesses an excellent knowledge of Windows and Macintosh operating systems, internet, web browsers, e-mail and other PC operating and connectivity technologies. Diagnoses PC hardware, software, operating system and cable modem and cabling issues.• Reset customer’s email passwords, assist with helping customer install and configure wireless routers. Advance troubleshooting for PC/browser/e-mail/personal webpage/connectivity firewall/ router/hub problems and provides customer education.• Prepares work orders when required and ensures appropriate procedures are followed. Identifies service/equipment problems and documents processes used to correct issues, reporting consistent problems to the escalation team.

• Install, maintain, and upgrade cable systems. • Repair work and respond to service problems at the homes of cable users. • Install, configure, and troubleshoot Dell desktop and laptop computers. Install and configure home wireless networks. Configure and install operating systems on customer’s personal computers. Remove viruses and perform data transfer.• Respond to service calls to resolve computer issues.

•Perform computer and electronic system hardware and software installation, configuration and modification. •Analyze the configuration and monitor the operation of computer telecommunications and networking systems. •Calibrate and repair a wide variety of precision electronic test equipment. •Perform information security and computer network defense functions for secure networks and communication systems.

Associate Of Applied Science, Information Systems

Diploma