Christopher Louviere Email and Phone Number

At GDIT TSSPrograms worked--OneGDIT

At NASA Shared Services Center (NSSC) - ServiceNow Software Developer II

At NSSC - ServiceNow Software Dev 1Build ServiceNow catalog items using workflows, variables, variable sets. Maintain Service Portal functionality for users to utilize. Build update sets to migrate customization (i.e. catalog items) from one instance to another instance Build and maintain a scoped application that supports ServiceNow integration (i.e. new tables and notifications) Build REST messages using HTTP methods, variable substitutions, and query parameters to send JSON response body or update check to another system outside of ServiceNow. Maintain Knowledge management to be utilized by knowledge contributors and admins. Build record producers and notification to work alongside with HRSD. Trouble-shoot technical issues (i.e. incidents) related to ServiceNow application configuration, user functionality, and other technical issues. Gather and analyze requirements from product owners and/or SMEs for ServiceNow needs. Build catalog client scripts, catalog UI Policy, script includes based on client requirements and feedback. Develop and manage workflows, client scripts, script includes, UI scripts. UI Actions, and business rules. Use and Administration of common platform applications: Service Catalog, Workflows, Knowledge. Writing catalog client scripts and UI policies to make client-side changes. Worked on Workflows to build workflows from scratch. Work closely with the development teams and product owners, participate in daily stand-ups. Championing releases by organizing updates and SA instructions, pushing the releases to test, correct functional findings, and represent as champion release for upcoming security and change board meetings. Validate production release pushes to make sure changes are successful on weekly push nights. Working on inbound actions and notifications. Peer review developer’s work to assure quality and functionality. Coordinate with colleagues to discuss development, incidents, and resolve technical findings.

Build ServiceNow catalog items using workflows, flows, variable, variable sets, and record producers.Build and maintain the new, user-friendly Service Portal for users to utilize and go to.Build virtual agent with a custom natural language model and virtual agent flows.Build update sets to migrate customization (i.e. catalog items) from one instance to another instanceDevelop ServiceNow software solutions using JavaScript, HTML and CSS.Trouble-shoot technical issues related to ServiceNow application configuration and other technical issues.Gather and analyze requirements from client for ServiceNow needs.Build catalog client scripts, catalog UI Policy, script includes based on client requirements and feedback.Develop and manage workflows, approvals, tasks, client scripts, UI Actions, and business rules.Use and Administration of common platform applications: Service Catalog, Workflows. Writing catalog client scripts and UI policies to make client-side changes. Worked on Workflows to build new workflow from scratch.Work closely with the development teams and help desk, participate in weekly stand-ups.Working on inbound actions and notifications. Build an application piece(s) using C# in Visual Studio.

Document hardware and server properties by listing server statistical analytics, screen capturing 500+ camera views, and recording 10+ Axon body cameras ID number and model number.Assist in testing campus-wide alarm system by being a subject to hear and listen to the alerts.Assist in installing, replacing, and troubleshooting campus card readers and power supplies to building doors.Manage 10+ campus and residence perimeter gates and 10+Blackboard cashiers.Performing building walkthroughs to find and locate cameras and mark them on the building blueprint.

Oversee and manage 100+library and satellite computers and user access, 10 library and satellite printers, and seven library scanners.Assist users to connect to Wi-F ion Windows, Mac, tablets (i.e. iPad) and phones (i.e. iPhone and Android), seven library network printers, and three satellite network printers.Helpdesk and break/fix duties to include but not limited to software/hardware/LAN issues on both PC and Mac.Set up labs for classes by working with professors to schedule, deliver the requested equipment, and answer further questions about the equipment.