Christopher Moss Email & Phone Number

Sheffield, Gb

Sheffield, United Kingdom

Helping clients deliver complex technical projects, products and services.Work examples:- Delivered agile enhancements to Experian’s fraud screening software for a major UK insurer- Delivered Experian's fraud case management software to 58 utilities companies- Delivered over 20 iterative updates to Vodafone’s iOS, Android & BlackBerry self-care apps- Delivered the mobile version of Vodafone’s self-care website- Delivered 30+ Oxfam festival programme iOS & Android apps

Sheffield, England, United Kingdom

Sheffield, United Kingdom

Sheffield, United Kingdom

Sheffield, United Kingdom

Leeds, United Kingdom

Managed the agile delivery of a business critical credit decisioning and underwriting system.

Nottingham, United Kingdom

As a decision analytics project manager I delivered fraud screening, credit decisioning and data analytics solutions in the banking, financial services and utilities sectors using both agile and waterfall methodologies. I:- Delivered Experian's first client-facing agile project to great success (in 50% of the time and 60% of the effort of the original waterfall estimate)- Delivered a subsequent series of 10 client-facing agile projects - Delivered agile training to project managers, developers, analysts and project support staff- Delivered Experian’s originations credit decisioning software for multiple banking, financial services and telco clients (£1m values)- Delivered Experian's fraud case management software to 58 electricity & gas utilities companies Key experience: Credit Risk | Fraud | Financial Services | Delivering Agile Training

London, United Kingdom

The Festival Flash iOS app recommends festivals to users based on their music taste. It has reached Top 10 in the Apple App Store music category and been featured in iTunes. I:- Manage the mobile app and web product roadmaps and backlogs- Storyboard, prototype, wireframe and usability test the app- Define the affiliate marketing content strategy and manage the related social media accounts- Managed the delivery of over 30 Oxjam festival programme iOS and Android apps for OxfamKey experience: Product Management | Product Roadmap | Product backlog | Product analytics | App design | Wireframing | Prototyping | Human-Computer Interaction | Social media management | Affiliate marketing

London, United Kingdom

As a digital project manager, I:- Managed the agile delivery of designs for an enterprise VPN self service web portal.- Managed business analysts capturing requirements for digital products.- Managed user acceptance testing of a new US corporate telco eCommerce website.- Briefed and managed digital design and development agencies. Key experience:eCommerce | User Experience | Kanban

Newbury

As the change lead for the My Vodafone iOS, Android and Blackberry apps I: - Managed business readiness for all app releases- Authored training material for customer support and retail agents- Prioritised and managed maintenance and change requests using Kanban- Conducted user experience usability workshops to improve app designs- Scrum Master on agile projects - Facilitated app delivery stand ups and scrum of scrums - Proactively, pragmatically & tenaciously removed delivery impediments - Facilitated sprint planning workshops - Assisted the Product Owner in refining and prioritising the product backlogKey experience:Change Management | Business Readiness | User Experience | Scrum | Kanban | Agile Methodologies

Newbury

As the project manager of the My Vodafone apps, Vodafone’s flagship self service channels, I: - Managed the delivery of over 20 updates to the iOS, Android and BlackBerry apps- Was responsible for the entire software development life cycle includingrequirements capture, user centred design, development, testing and release- Managed 10+ projects in parallel and four third party suppliers.- Projects included: functionality additions to the front end native iOS, Android &Blackberry applications; upgrades to the app middleware andchanges to the back end SOA infrastructure- Managed complex Microsoft Project plans for the portfolio of projects- Scrum Master on agile projects: facilitated stand ups & removed impediments- Solved problems proactively, pragmatically and tenaciously- Responsible for detailed project and higher level portfolio reporting- Obtained governance approvals: business, brand, security, legal, etc.- Managed risks, issues and dependencies across the portfolio- Managed all stakeholder relationships and communicationsKey Experience: Portfolio management | Project delivery | Apps | iOS | Android | BlackBerry

Newbury

I managed the agile delivery of Vodafone’s mobile self service website, a key tranche of a large business transformation programme. I:- Integrated Oracle 11g stack, WCP, JS, HTML & CSS technologies- Led cross-channel teams of business analysts, technical architects, designers, developers and testers- Managed multiple third party suppliers including offshore developers and testers- Managed System Integration Testing and User Acceptance Testing- Ran stand ups to coordinate teams in tracking and swiftly resolving defects - Managed all stakeholder relationships and communications- Forecasted finances and tracked spendKey experience:Service implementation | Integration | Mobile Web | Self Service | System Integration Testing | User Acceptance Testing

London, United Kingdom

On behalf of my clients I managed budgets (£3m+), multi-disciplined teams and external suppliers to deliver portfolios of digital projects relating to key self service products. I: - Translated strategic self service objectives into projects- Wrote business cases to obtain budgets for portfolios of projects- Delivered portfolios of projects to agreed time, quality and cost- Managed risks, issues and dependencies across portfolios of projects - Created mobile web and app product roadmaps and feature backlogs- Defined and monitored key performance metrics - Managed product uptake, engagement & KPI improvement initiatives Key experience:Budget management | Product management | Product roadmapping | Product strategy | Business case development | User experience | User Centred Design | Software Development Life Cycle | Supplier management

London, United Kingdom

Through business analysis roles I've solved complex business problems across a range of industries including utilities, defence and telecommunications. I: - Mapped security and fraud prevention processes and performed impact assessments for IT change programmes - Mapped complex data processes and recommended process improvements to enhance data exploitation, business intelligence and management decision making- Ran workshops and performed focus interviews to elicit client requirements for data analysis projects - Managed successful bids (values £2m+)Key experience:Change impact assessment | Requirements analysis | Focus interviewing | Workshop facilitation | Business process reengineering | Stakeholder management | Bid managementThrough technical consultancy roles I've developed excellent analytical skills which I've applied to solve complicated data problems using a diverse set of analytics tools. I:- Analysed large account, billing and marketing datasets to segment client customer bases using SAS- Mined large customer datasets to predict churn using R- Analysed data from order management, provisioning and billing systems to identify leaked revenue using SAS- Extracted, cleaned and prepared call agent text notes from several large databases for use in legal investigations using SAS - Visualised and presented complicated data to clients using QlikView Key experience:Data Analysis | Data ETL | Data quality | Data mining | Data visualisation | Revenue assurance | Business Intelligence | SAS | R | QlikView

Malvern

I delivered business and technical information exploitation consultancy projects for major commercial, military and government clients. I: - Captured business requirements for an unstructured text analysis tool- Modelled the as-is and to-be business processes of a quality assurance organisation- Delivered training to a client’s business modellers- Led a team of 3 authors to write comprehensive business process modelling training manualsKey experience: Requirements capture | Business Process modelling | Social Network Analysis | Data Analysis | Information Exploitation | Information Management | Bid writing

Malvern

As the manager of QinetiQ's early career scheme, with the remit of promoting business and technical awareness to 600 recent recruits to the company, I:- Negotiated with senior management to secure a £150,000 annual budget- Led 50 people in active management roles to organise business and technical awareness events - Defined the scheme's strategy and KPIs to track benefits- Led a team of 5 to organise a 2 day technical conference for 120 staffKey experience: Business case development | Budget management | Business KPIs | Project governance | Project management

Farnborough

As the assistant to the technical director of QinetiQ’s Consulting sector for a four month secondment, I was responsible for improving knowledge management across the organisation. I:- Focus interviewed employees from across the organisation up to executive level - Benchmarked the organisation’s knowledge management practices- Conducted a social network analysis on the organisation's email data- Identified stove-piped teams and key staff who bridged isolated areas- Developed the strategy to improve knowledge management within the companyKey experience: Business analysis | Knowledge management | Strategy | Consulting

Malvern

As a research scientist for government clients I:- Managed the delivery of cutting edge radar research work packages- Designed and developed radar modelling software in C and MATLAB- Trialled phased array and synthetic aperture radar- Analysed data and presented results to clients in technical reports and presentations- Managed risks and issues across a £4.5m programmeKey experience: Data analysis | Project delivery | Software Development Life Cycle | MATLAB | C

Pgc In Management, Included Modules On Project Management, Finance, Operations, Marketing And Change Management.

Mphys, Physics