Christopher Roper Email & Phone Number

• Spearheaded the successful implementation of Tekion Automotive Enterprise Cloud, collaborating with General Motors and American Honda to onboard their dealers onto the platform.
• Developed comprehensive processes and procedures to ensure the seamless implementation of multiple $100+ million SaaS projects.
• Managed a team and introduced Tekion's systems, programs, and technologies to dealer partner organizations.
• Reviewed client product demands, developed project plans, and ensured timely completion of implementations meeting client expectations.
• Cultivated strong relationships with key clients and strategic partners, contributing to the expansion of Tekion's brand awareness and market presence.
• Worked directly with product and engineering teams, contributing to internal and external product development. Collaborated with software product management teams and software engineering teams.

Pleasanton, California, United States

• Oversaw and supported multiple implementation projects related to Tekion Automotive Enterprise Cloud, managing numerous projects simultaneously.
• Reviewed client product demands, developed project plans, and ensured timely completion of implementations meeting client expectations.
• Worked directly with product and engineering teams, contributing to internal and external product development.
• Engaged in extensive travel, exceeding 75% of working time, to meet with dealers, internal teams, and external stakeholders.
• Reported directly to the senior director of implementation and had regular planning and execution meetings with C-suite executives.

San Ramon, California, United States

• Managed dealership projects, working with key stakeholders to prepare and implement Tekion products and services.
• Planned and executed dealership training for all departments, configuring settings per dealership-supplied workbooks.
• Validated, converted, and migrated data, collaborating with product, engineering, integration, and conversion teams to resolve issues.
• Proactively identified and effectively mitigated implementation risks, reporting to the Implementation Management team.
• Engaged in extensive travel, exceeding 85% of working time, to meet with dealers, internal teams, and external stakeholders.

South Jordan, Utah

• Led a team in installing new orders for clients, overseeing data integration, verification, and front-line product support.
• Based on their system configurations, I recommended solutions and resolved client problems, addressing technical issues through troubleshooting, tracking, and documentation.
• Maintained strong client relationships by promptly addressing inquiries and concerns, ensuring high levels of customer satisfaction.
• Demonstrated expertise in DealerTrack DMS, sharing knowledge with clients and peers to enhance implementation processes.
• Utilized leadership, excellent communication, and data entry skills to motivate teams and work effectively both independently and as a team leader.
• Engaged in extensive travel, exceeding 85% of working time, to meet with dealers, internal teams, and external stakeholders.

South Jordan, Utah

• Customized training sessions for clients, providing additional support during and after installation to maximize software utilization.
• Managed relationships with new customers, coordinating and overseeing software installations at dealerships.
• Ensured proper utilization of the software for client success, fostering long-term satisfaction and partnership.
• Engaged in extensive travel, exceeding 85% of working time, to meet with dealers, internal teams, and external stakeholders.

South Jordan, Utah

• Traveled to client sites to implement DealerTrack DMS, conducting training sessions for effective software utilization.
• Addressed client inquiries and resolved issues related to the software application, providing support on-site or remotely.
• Delivered exceptional service, exceeding client expectations while maintaining DealerTrack's DMS High Touch service standards.
• Engaged in extensive travel, exceeding 50% of working time, to meet with dealers, internal teams, and external stakeholders.
• Selected as one of five trainers for the inaugural DealerTrack DMS 2017 Controller Conference, showcasing software training and support expertise.

South Jordan City, Utah

• Responded to various emergency calls, demonstrating strong leadership and problem-solving skills in high-stress situations.
• Recognized for outstanding performance in critical medical situations, earning multiple cardiac and STEMI response awards.
• Served as the Lead Trainer and Mentor for new firefighters and paramedics, contributing to the professional development and success of team members.