Christopher Roper Email & Phone Number

• Spearheaded the successful implementation of Tekion Automotive Enterprise Cloud, collaborating with General Motors and American Honda to onboard their dealers onto the platform.• Developed comprehensive processes and procedures to ensure the seamless implementation of multiple $100+ million SaaS projects.• Managed a team and introduced Tekion's systems, programs, and technologies to dealer partner organizations.• Reviewed client product demands, developed project plans, and ensured timely completion of implementations meeting client expectations.• Cultivated strong relationships with key clients and strategic partners, contributing to the expansion of Tekion's brand awareness and market presence.• Worked directly with product and engineering teams, contributing to internal and external product development. Collaborated with software product management teams and software engineering teams.• Engaged in extensive travel, exceeding 50% of working time, to meet with dealers, internal teams, and external stakeholders.• Reported directly to the senior director of implementation and had regular planning and execution meetings with C-suite executives.

Pleasanton, California, United States

• Oversaw and supported multiple implementation projects related to Tekion Automotive Enterprise Cloud, managing numerous projects simultaneously.• Reviewed client product demands, developed project plans, and ensured timely completion of implementations meeting client expectations.• Worked directly with product and engineering teams, contributing to internal and external product development.• Engaged in extensive travel, exceeding 75% of working time, to meet with dealers, internal teams, and external stakeholders.• Reported directly to the senior director of implementation and had regular planning and execution meetings with C-suite executives.

San Ramon, California, United States

• Managed dealership projects, working with key stakeholders to prepare and implement Tekion products and services.• Planned and executed dealership training for all departments, configuring settings per dealership-supplied workbooks.• Validated, converted, and migrated data, collaborating with product, engineering, integration, and conversion teams to resolve issues.• Proactively identified and effectively mitigated implementation risks, reporting to the Implementation Management team.• Engaged in extensive travel, exceeding 85% of working time, to meet with dealers, internal teams, and external stakeholders.

South Jordan, Utah

• Led a team in installing new orders for clients, overseeing data integration, verification, and front-line product support.• Based on their system configurations, I recommended solutions and resolved client problems, addressing technical issues through troubleshooting, tracking, and documentation.• Maintained strong client relationships by promptly addressing inquiries and concerns, ensuring high levels of customer satisfaction.• Demonstrated expertise in DealerTrack DMS, sharing knowledge with clients and peers to enhance implementation processes.• Utilized leadership, excellent communication, and data entry skills to motivate teams and work effectively both independently and as a team leader.• Engaged in extensive travel, exceeding 85% of working time, to meet with dealers, internal teams, and external stakeholders.

South Jordan, Utah

• Customized training sessions for clients, providing additional support during and after installation to maximize software utilization.• Managed relationships with new customers, coordinating and overseeing software installations at dealerships.• Ensured proper utilization of the software for client success, fostering long-term satisfaction and partnership.• Engaged in extensive travel, exceeding 85% of working time, to meet with dealers, internal teams, and external stakeholders.

South Jordan, Utah

• Traveled to client sites to implement DealerTrack DMS, conducting training sessions for effective software utilization.• Addressed client inquiries and resolved issues related to the software application, providing support on-site or remotely.• Delivered exceptional service, exceeding client expectations while maintaining DealerTrack's DMS High Touch service standards.• Engaged in extensive travel, exceeding 50% of working time, to meet with dealers, internal teams, and external stakeholders.• Selected as one of five trainers for the inaugural DealerTrack DMS 2017 Controller Conference, showcasing software training and support expertise.

South Jordan City, Utah

• Responded to various emergency calls, demonstrating strong leadership and problem-solving skills in high-stress situations.• Recognized for outstanding performance in critical medical situations, earning multiple cardiac and STEMI response awards.• Served as the Lead Trainer and Mentor for new firefighters and paramedics, contributing to the professional development and success of team members.