Chris Jock Email & Phone Number

Troy, MI

Charged with growing our suite of Managed Solutions (BPO) specialty business unit across the various SOW Types - project based work, site specific and off-site outsourced solutions. This entails leading the efforts for the stategic direction and tactical execution through sales, solution design, pricing and delivery of Managed SOW solutions. Provide global.

Responsible for providing Change Management leadership for the transformation of the existing operating model to the global operating model. Working through the diverse business and cultural differences to effect the change as well as leading and supporting rationalizing the reporting view of the financial results along a practice centric approach for both.

Provide focused, organizational leadership and tactical support to the global implementation project plans for outsourcing solutions. Work with a diverse group of business services provider partners, internal company and customer-facing stakeholder communities to meet the objectives agreed to for launched programs according to milestone timelines, project.

Responsible for the Professional and Technical specialty staffing services solutions for the APAC region. Specific duties included P/L management; staff leadership, development and support; sales growth; brand integrity.

Took over the unit that had sales and contribution performance stall for over 2 years.Refocused unit objectives and created a more empowering business environmentCreated a truly globally run organization. I was able to make my role become the first truly globally focused operating unit position within Kelly due primarily to the relationships built within.

Lead expansion of PTSA brands into new markets in 26 countries Kelly operates. Required developing strong relationships with Kelly Country GMs and Regional GMs.Responsible for facilitating delivery of financial performance objectives of this group of businesses, consisting primarily of 6 brands (science, healthcare, engineering, financial, IT and.

Staff position that supported the BD, sales and RFP processes of 3 business units.Provided business management and consulting support to the unitsInitiated standardization and streamlining of management platform structure across 3 business units.

Effected reorganization of the corporate unit support department to bring expenses in-line with sales and contribution goals that is on track to save $1M/yr compared to 1999.Facilitated reorganization of field structure to improve Leadership and Management capability, and Sales (order-getting & recruiting) focus. Responsible for >$90M in sales and in.

Turned around 3 unprofitable and marginal branch locations leading to positive sales trend line and contribution line at higher mark-up rates, bill-rate and average GP$/hr.Part of the multidisciplinary and 5 company business team that prepared and successfully won a 5yr, $75M+ subcontract with Bechtel-; providing, radiation testing and clean-up services.

Lead development of web-based on-line training product and service line (cf. www.sciencelearning.com). We hired a dedicated Product Line Manager once we converted to commercially offered products.Part of development team of our Clinical Trials staffing service line. Supported local, regional and national sales, marketing and general business development.

Responsible for the total financial, laboratory, sales and service performance of the business. Eliminated $250,000/yr from Operating Costs through aggressive use of contingent labor (temporary staffing in administrative and laboratory operations - upwards of 20-25% of labor hours where contingent to allow flexibility in labor cost management), downsizing.

Realigned and refocused the Sales and Marketing program.Selected as a member to the Company's Steering Committee.Team Member of the Company's Productivity Focus Group Initiative.Team Member of the Company's Strategic Interlab Committee.Developed and marketed (3) three new analytical test method services (Method 25D, Universal Treatment Standard Compound.

Responsible for the total financial, laboratory, sales and service performance of the local office.Rebuilt the Sales department and refocused it on industrial and repeat business.Expanded air monitoring service capabilities (Hernando County and Auburndale Cogeneration Power Plant).Rebuilt the Customer Service and Project Management departments.Selected as.

Initiated Quality Improvement Process at laboratory following the principles of Philip Crosby's, "QIT Through Defect Prevention".Team Leader of the Company's Customer Satisfaction QIP Program.Coordinated the design, move and transition into a new $4MM+, 24000 sq.ft. laboratory facility in 1991.Achieved record divisional profits (25%) & sales ($4MM) for the

Team Leader & Supervised for the Gel Permeation Chromatography, High Performance Liquid Chromatography and Ion Chromatography labs.Developed specific analytical applications to support manufacturing operations of advanced aerospace rocket motor composite structures and propellant formulations for defense missiles.; Established the in-house environmental.

Synthesized and conducted research on novel borohydrides and metalloborane compounds to deepen understanding of the chemistry of boron.

M.S, Chemistry

Undergraduate studied, part-time work in undergraduate labs, played golf, racquetball, basketball, hiking, skiing and softball. Graduate.

B.S, Chemistry