Oversee a portfolio of projects for clients across the complete life-cycle, including Sales hand-off, go-live as well as transition to success management teamsCreate and manage project artifacts (e.g., milestones, communication, test plans, risk mitigation plans, and other project management and planning documents) according to requirements and needs of each clientManage and track both business and technical deliverables, across Client and internal teamsEnsure successful project wrap-up and transition to ongoing support, in relation to the Client's experience, internal communications and documentationKeep key stakeholders informed of statuses and changes, and escalate issues or misalignments throughout the business as necessaryConfidently train and educate Clients' Administrator teams on configuration and assist in customers’ Glia user training and roll-out planning Define and recommend processes and procedures to facilitate better service delivery to Clients

Responsible for client onboardings, training and post-implementation support in the USConducted comprehensive strategy sessions with customer support managers and stakeholders of new clients to fully understand their current operation (KPIs, pain points, team structure and tone of voice), integrate these learnings into their account setup and impart personalized expertise on best industry practices.Oversaw flow, development and rollout of chatbot and automation experiences. Organized, produced, and narrated a video training course reviewing Conversocial’s platform.

Manage social media department and team internsResearch and implement social media strategies for various clientsCraft custom graphics for social media campaigns and account profilesConduct keyword and competitive researchRun multiple Adwords and Facebook ad campaigns

Conducted clinical research involving 1072 nm infrared light stimulation for treatment of Alzheimer’s Dementia.Assisted in therapy with patients using computer technology such ashemoencephalography (HEG), cranial electrotherapy stimulation (CES), and heart rate variability (HRV).Performed EEG testing and analyses and devised treatment strategies for patients. Technical support and system admin and managed QMF Foundation's social media accounts.CPT medical billing

• Established social media presence• Created B2B relationship for promotional campaigns and affiliate programs• Tracked metrics, created reports and developed strategies for increased engagements and ROI• Utilized graphic design skills for website banners, profile pictures, and Facebook ads• Identified marketing initiatives from customer research and helped implement marketing strategies• Produced custom email templates in Magento