Chris Joyal Email & Phone Number

Winnipeg, Canada Area

- Source and track hardware assets for valuing approximate 3 million for 23 offices across the US and Canada. Including laptops, smartphones, computer peripherals- Source and track software license and maintenance agreements for United States,Canada, and globally as required.- Process invoices for proper billing and submit to Accounts Payable for payments.Track missing payments and credit as needed. - Ensure cost saving measures for cancelling contracted phone lines, reducingsoftware agreements, cancelling unused domains- Responsible for arranging the pickup and disposal of the company e-waste to follow Global ISO certification standards- Systems used: ServiceNow; SNOW, Microsoft O365 including Teams, Sharepoint, Excel, and OneDrive; OpenTouch, Cherwell, Coupa

Winnipeg, Canada Area

- Systems used: Cherwell, iTivity, Outlook- Provide assistance to internal users to resolve their computer, smartphone, or software issues. - Worked with helpdesk, server and network teams to resolve problems that would arise from all levels of severity. - Followed up with users to ensure problem was resolved to their satisfaction.Learned a variety of hardware and software problem resolution tactics. Completed entry level Microsoft helpdesk course.

Winnipeg, Canada Area

Process raw responses from surveys and process them into coded usable data. Responsible for 20-30 survey projects at month while they were in the coding department. Train new employees on coding practices. Worked with department head to determine suitability for employment before training period ended. Developed training modules and standards to improve new employee performance post training. Handled more challenging studies that were medical based.

Winnipeg, Manitoba, Canada