Chris P. Email & Phone Number

Fort Mill, South Carolina, Us

Led product strategy and digital design for Sunbelt’s 3-year digital transformation, building an interconnected ecosystem that increased revenue growth and operating efficiencies. • Drove redesign and modernization of core systems across POS, ERP, CRM, omni-channel commerce, and IoT/Telematics, enabling scalable growth.• Designed and launched key platforms—service, sales, and logistics—that boosted customer engagement and experience. • Increased customer retention through enhanced omni-channel engagement, logistic efficiencies, and IOT-driven service. Established a feedback loop with 700+ field teammates to refine product offerings and fostered a design-thinking culture across a 55-person team.

Fort Mill, South Carolina, Us

• Streamlined operations by implementing agile methodologies and creating the Sunbelt Design System, ensuring brand consistency and accelerating development timelines.• Redesigned and relaunched e-commerce site and introduced a mobile app, increasing online revenue.

Seattle, Wa, Us

Recruited to build and lead the Experience Strategy & Design practice for Slalom’s Charlotte office, creating a multidisciplinary approach to address complex business and technology challenges. Scaled team from 1 to 8 within months, providing cross-functional support across digital transformation, data experience, and business services.• Generated $2.2M in product design revenue within 8 months, establishing Charlotte as a key hub for client-driven innovation. • Led high-impact engagements for major clients in retail, finance, energy, manufacturing, and government, including post-merger design integration for a $57B financial institution and sales strategy definition for a Fortune 500 retailer.• Conducted market research for regional projects, advising a business alliance on strategic partnerships based on site selector needs.

San Diego, Ca, Us

Led a major digital transformation to reimagine LPL’s advisor platform, crafting a vision that secured critical buy-in from executive, development, and customer-facing teams. Reported to the CTO.• Directed a multi-disciplinary team to transform an outdated legacy system into ClientWorks, an integrated platform supporting 17K+ advisors. • Created the Advisor Affinity Program and delivered $16M+ in annual savings through centralized vendor partnerships, boosting advisor satisfaction and adoption. Introduced the industry’s first alternative investment platform and Advisor Sleeve and Model Hub, streamlining portfolio management and improving efficiency.• Established a 500-member advisor community for continuous feedback, driving double-digit gains in NPS for technology and ease of doing business. Developed a technology adoption index that increased adoption rates by 45% within a year.• Founding member of LPL’s Innovation Team; mentored cross-functional innovation efforts, fostering advancements in product and technology across the firm.

San Diego, Ca, Us

• Launched ClientWorks to consolidate disparate technologies, enhancing advisor engagement, task management, trading, and client servicing. Reduced transactional error rates from 16% to under 1% and decreased service calls by 20%, generating $6.8M in annual savings.• Named CIO 100 Award recipient in 2016 and Blue Diamond Award recipient in 2017 for innovative platform solutions.

Armonk, New York, Ny, Us

Led a global, multidisciplinary product experience team of 150+ across engineering, design, architecture, technical writing, and user research, setting modern product standards for IBM’s Software Group. • Delivered enterprise software solutions in 13 languages, to millions of users worldwide. Reported to the General Manager of IBM Collaboration Solutions.• Drove award-winning solutions across IBM’s product lines, including collaboration, content management, mobile, and analytics, earning multiple leadership and team accolades. • Led IBM’s global product releases for Fortune 500 clients, including ExxonMobil, 3M, Colgate-Palmolive, and FedEx, enhancing client engagement and product roadmap alignment.• Honored as an IBM Master Inventor with 16 patents in collaboration, mobile, and application development, strengthening IBM’s intellectual property portfolio. Provided invention coaching for IBM Software Group, fostering a culture of innovation and industry-leading product design.

Armonk, New York, Ny, Us

Managed experience design, user research, and front-end engineering for IBM Connections, Sametime, Notes, and WebSphere, leading a team of 70+ and advancing IBM’s social business and SaaS innovations. Reported to the VP of WebSphere Solutions.• Spearheaded design and delivery for IBM Connections, a pioneering social business platform, and IBM SmartCloud, IBM’s first SaaS solution for enterprise collaboration.• Developed award-winning design frameworks that positioned WebSphere Portal as an industry leader, earning accolades such as the SIIA CodiE Award for Best Enterprise Portal Platform and eWeek’s Excellence Award for Knowledge Management.

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

School Of Art: M.F.A., Design

B.S., Design & Marketing