Chris P.

Chris P. Email and Phone Number

Transformational Product & Technology Leader | 25+ Years of Experience in Digital Innovation & Customer-Centric Design| Expert in Product Strategy, Product Design & Agile Delivery
Chris P.'s Location
Charlotte Metro, United States, United States
Chris P.'s Contact Details
About Chris P.

I drive transformative digital change that aligns product strategy with business outcomes – delivering scalable, customer-centric solutions that are engaging, intuitive, and innovative. Over the past 25+ years, I’ve been a resourceful problem-solver, hands-on leader, and builder of empowered, happy teams that thrive on collaboration, creativity, and a shared commitment to deliver meaningful business results. Throughout my career, I’ve led product, innovation, and customer experience initiatives that have impacted millions of end-users and driven unprecedented growth for global enterprises. 𝗖𝗔𝗥𝗘𝗘𝗥 𝗛𝗜𝗚𝗛𝗟𝗜𝗚𝗛𝗧𝗦➜ Led a complete digital overhaul at Sunbelt Rentals that significantly boosted and elevated customer engagement; modernized omni-channel commerce, designed and launched new platforms, and redesigned and relaunched the e-commerce site, including the company’s first first-ever, consumer-oriented app.➜ Spearheaded the creation of ClientWorks at LPL Financial, designing a next-generation advisor platform that serves 17K+ users. Reduced costs by $6.8M annually and enhanced client service. ➜ Built and scaled IBM’s first enterprise design practice. Created innovative cloud solutions that cemented IBM as an industry leader. Granted 16 US patents and recognized as an IBM Master Inventor.I believe that effective digital transformation demands more than vision; it requires empowering teams and fostering a culture of curiosity, resilience, and partnership.My sweet spot? Leading high-stakes strategic initiatives that deliver transformative customer experiences and sustainable business outcomes.𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀Financial Services • Equipment Rental • Retail • B2B • Government • Banking • Manufacturing • Application Development • Business Technology Services𝗖𝗼𝗿𝗲 𝗖𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀Digital and Business Transformation • Experience Strategy and Design • Product Design • Agile Methodologies • Service Design • Design Thinking • Empowered Teams • Talent Recruiting and Mentoring • User Research • Creative Leadership • Change Management • Facilitation • Content Strategy • Usability • Accessibility • Strategy and Innovation • Concept Development • Customer Journey Mapping

Chris P.'s Current Company Details

Transformational Product & Technology Leader | 25+ Years of Experience in Digital Innovation & Customer-Centric Design| Expert in Product Strategy, Product Design & Agile Delivery
Chris P. Work Experience Details
  • Sunbelt Rentals, Inc.
    Vice President, Digital Products Strategy, Design & Delivery
    Sunbelt Rentals, Inc. May 2023 - Oct 2024
    Fort Mill, South Carolina, Us
    Led product strategy and digital design for Sunbelt’s 3-year digital transformation, building an interconnected ecosystem that increased revenue growth and operating efficiencies. • Drove redesign and modernization of core systems across POS, ERP, CRM, omni-channel commerce, and IoT/Telematics, enabling scalable growth.• Designed and launched key platforms—service, sales, and logistics—that boosted customer engagement and experience. • Increased customer retention through enhanced omni-channel engagement, logistic efficiencies, and IOT-driven service. Established a feedback loop with 700+ field teammates to refine product offerings and fostered a design-thinking culture across a 55-person team.
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  • Sunbelt Rentals, Inc.
    Senior Director, Experience Strategy & Product Design
    Sunbelt Rentals, Inc. Nov 2020 - May 2023
    Fort Mill, South Carolina, Us
    • Streamlined operations by implementing agile methodologies and creating the Sunbelt Design System, ensuring brand consistency and accelerating development timelines.• Redesigned and relaunched e-commerce site and introduced a mobile app, increasing online revenue.
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  • Slalom
    Practice Lead, Experience Strategy & Design
    Slalom Mar 2019 - Nov 2020
    Seattle, Wa, Us
    Recruited to build and lead the Experience Strategy & Design practice for Slalom’s Charlotte office, creating a multidisciplinary approach to address complex business and technology challenges. Scaled team from 1 to 8 within months, providing cross-functional support across digital transformation, data experience, and business services.• Generated $2.2M in product design revenue within 8 months, establishing Charlotte as a key hub for client-driven innovation. • Led high-impact engagements for major clients in retail, finance, energy, manufacturing, and government, including post-merger design integration for a $57B financial institution and sales strategy definition for a Fortune 500 retailer.• Conducted market research for regional projects, advising a business alliance on strategic partnerships based on site selector needs.
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  • Lpl Financial
    Senior Vice President, Advisor & Investor Experience
    Lpl Financial Nov 2017 - Mar 2019
    San Diego, Ca, Us
    Led a major digital transformation to reimagine LPL’s advisor platform, crafting a vision that secured critical buy-in from executive, development, and customer-facing teams. Reported to the CTO.• Directed a multi-disciplinary team to transform an outdated legacy system into ClientWorks, an integrated platform supporting 17K+ advisors. • Created the Advisor Affinity Program and delivered $16M+ in annual savings through centralized vendor partnerships, boosting advisor satisfaction and adoption. Introduced the industry’s first alternative investment platform and Advisor Sleeve and Model Hub, streamlining portfolio management and improving efficiency.• Established a 500-member advisor community for continuous feedback, driving double-digit gains in NPS for technology and ease of doing business. Developed a technology adoption index that increased adoption rates by 45% within a year.• Founding member of LPL’s Innovation Team; mentored cross-functional innovation efforts, fostering advancements in product and technology across the firm.
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  • Lpl Financial
    Senior Vice President, Advisor Experience & Design
    Lpl Financial Jul 2013 - Nov 2017
    San Diego, Ca, Us
    • Launched ClientWorks to consolidate disparate technologies, enhancing advisor engagement, task management, trading, and client servicing. Reduced transactional error rates from 16% to under 1% and decreased service calls by 20%, generating $6.8M in annual savings.• Named CIO 100 Award recipient in 2016 and Blue Diamond Award recipient in 2017 for innovative platform solutions.
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  • Ibm
    Executive Director, Experience Design, Collaboration Solutions
    Ibm Oct 2010 - Jul 2013
    Armonk, New York, Ny, Us
    Led a global, multidisciplinary product experience team of 150+ across engineering, design, architecture, technical writing, and user research, setting modern product standards for IBM’s Software Group. • Delivered enterprise software solutions in 13 languages, to millions of users worldwide. Reported to the General Manager of IBM Collaboration Solutions.• Drove award-winning solutions across IBM’s product lines, including collaboration, content management, mobile, and analytics, earning multiple leadership and team accolades. • Led IBM’s global product releases for Fortune 500 clients, including ExxonMobil, 3M, Colgate-Palmolive, and FedEx, enhancing client engagement and product roadmap alignment.• Honored as an IBM Master Inventor with 16 patents in collaboration, mobile, and application development, strengthening IBM’s intellectual property portfolio. Provided invention coaching for IBM Software Group, fostering a culture of innovation and industry-leading product design.
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  • Ibm
    Group Program Manager, Collaboration Solutions
    Ibm Jan 2003 - Oct 2010
    Armonk, New York, Ny, Us
    Managed experience design, user research, and front-end engineering for IBM Connections, Sametime, Notes, and WebSphere, leading a team of 70+ and advancing IBM’s social business and SaaS innovations. Reported to the VP of WebSphere Solutions.• Spearheaded design and delivery for IBM Connections, a pioneering social business platform, and IBM SmartCloud, IBM’s first SaaS solution for enterprise collaboration.• Developed award-winning design frameworks that positioned WebSphere Portal as an industry leader, earning accolades such as the SIIA CodiE Award for Best Enterprise Portal Platform and eWeek’s Excellence Award for Knowledge Management.
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  • Ibm
    Product Design Lead And Manager, Pervasive Computing
    Ibm May 2000 - Jan 2003
    Armonk, New York, Ny, Us
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  • Ibm
    Product Design Lead And Manager, Applications & Middleware
    Ibm Apr 1998 - May 2000
    Armonk, New York, Ny, Us
    View

Chris P. Skills

User Experience Interaction Design User Experience Design Information Architecture Product Design User Interface Web Design User Centered Design User Research User Interface Design Strategy Web Applications Mobile Devices Typography Experience Design Graphic Design Mobile Applications Usability Testing Usability Web Project Management Persona Design Management Design Strategy Rapid Prototyping Social Media Css Html 5 Heuristic Evaluation Human Computer Interaction Accessibility Wireframes Usability Engineering Information Design Cascading Style Sheets User Scenarios Task Analysis Wire Framing Web 2.0 Front End User Experience Design User Experience Community Web Analytics Data Visualization Data Modeling Tableau Data Analysis Big Data

Chris P. Education Details

  • Yale University
    Yale University
    Design
  • Eastern Michigan University
    Eastern Michigan University
    Design & Marketing

Frequently Asked Questions about Chris P.

What is Chris P.'s role at the current company?

Chris P.'s current role is Transformational Product & Technology Leader | 25+ Years of Experience in Digital Innovation & Customer-Centric Design| Expert in Product Strategy, Product Design & Agile Delivery.

What is Chris P.'s email address?

Chris P.'s email address is ch****@****ing.com

What is Chris P.'s direct phone number?

Chris P.'s direct phone number is +198032*****

What schools did Chris P. attend?

Chris P. attended Yale University, Eastern Michigan University.

What are some of Chris P.'s interests?

Chris P. has interest in Children, Economic Empowerment, Environment, Animal Welfare, Arts And Culture.

What skills is Chris P. known for?

Chris P. has skills like User Experience, Interaction Design, User Experience Design, Information Architecture, Product Design, User Interface, Web Design, User Centered Design, User Research, User Interface Design, Strategy, Web Applications.

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