Chris Petros Email & Phone Number

As executive point of contact responsible for client experience, provide overall program management, executive leadership, and direction to global service delivery teams in support of travel and transportation client information technology service agreement. Provide delivery leadership for travel and transportation client unit portfolio of information technology service accounts.

Provided overall program management, executive leadership, and direction to global service delivery teams in support of information technology service agreements. Responsibilities included financial and operational oversight of information technology service contracts, and executive point of contact to client’s senior management and C-level executives. Transformed mission critical IT environments to hybrid cloud solutions enabling clients to accelerate use of agile methods and to develop and deliver services to market faster. Established and led multi-partner service delivery organizations while leveraging expertise and skills across Asia, Central America, Europe, North America, and South America. Captured incremental revenues, drove cost savings, and led global teams to deliver innovative services, projects, and solutions that met the complex business needs of corporate clients from multiple industries including travel and transportation, communications, and consumer products.

Established application development and management organization in support of strategic outsourcing agreement with telecommunications equipment manufacturer. Provided overall leadership and direction to a team of technical professionals responsible for software design and development of global information system that replaced legacy mainframe systems and modernized domestic and international manufacturing systems. Partnered with client to enhance information systems in support of global provisioning initiative which transformed the customer order process, increased customer satisfaction, and facilitated 100% whole order material delivery. Coordinated organization staffing and recruiting efforts resulting in organization expanding by 40%. Led process improvement initiatives that resulted in Software Engineering Institute Level 2 attainment.

Partnered with IBM to lead organization transition of information technology professionals to IBM in support of Lucent Technologies and IBM strategic outsourcing agreement. Increased leadership span of control by assuming responsibilities for 2 teams providing design and development services in support of a Unix-based global information system. Delivered software releases and enhancement requests providing 20+ global manufacturing facilities with additional features and functionality while concurrently addressing changing business requirements and managing the organization outsourcing initiative.

Led and managed a team of technical professionals that delivered software design and development services in support of 20+ global production locations. Launched transformational change across manufacturing facilities by leading deployment of Unix-based global information system. Built partnerships with IT teams in the Netherlands, Taiwan, and US in order to form an effective worldwide support structure while establishing program start-up software and hardware environments. Developed and deployed mainframe ERP software that provided manufacturing operations with capability to control inventory investment, improve shipping performance by 30%, and shorten manufacturing intervals.

Master Of Business Administration, Marketing

Bachelor Of Science, Mathematics And Computer Science