In my role as a Product Consultant, I consistently surpassed sales targets by leveraging strong negotiation skills and comprehensive product knowledge. I prioritized building and nurturing relationships with a diverse clientele, ensuring high levels of customer satisfaction reflected in my survey results.

Working on behalf of Vodafone, the main focus of my role is increasing revenue within our existing client base while maintaining and improving customer satisfaction. Having only been part of the company since June 2019, I have worked with multiple departments across different campaigns demonstrating my versatility across the business, becoming first point of call for inter-department support. Being a target driven individual I take every opportunity to exceed targets, regularly passing bonus thresholds from day dot. Working in this fast paced environment, conversing with many people throughout the day, I have developed my ability to speak outside of a sales role, making each call personal and not a cold sales call, further developing my skill set as a salesperson.

Through the shadowing of peers and self-learning I picked up the role quickly, getting out in front of key prospects and generating pipeline and opportunities within the first few weeks. Running multiple prospecting campaigns such as, Winter survival packs and Valentines gifts, I am continually looking to find new ways to generate leads and contacts. Working closely with a number of customer accounts, I maintained low churn & erosion as well as prompt response to issues ensuring the highest quality of customer service. Account management of my client base was handled through regular service reviews as well as rapport building through lunches, events and ongoing contact. Building working relationships with clients ensured a more personal approach to selling, helping remove the ‘sales stigma’ and smooth the process.

Upon completion of my university course, I returned to Exponential-e as part of the regional pre-sales team in Manchester. My first day back, I was scheduled to attend a customer meeting to assist with technical scoping requirements. This would lead to being the first closed won deal I worked on with the Manchester team, consisting of Network connectivity, Cloud, and perimeter security. Since then, I have been involved in numerous Key deals, Including the following: - Large VPLS WAN opportunities - Managed LAN and WiFi - Hosted Voice and UC - Large Cloud/VDC Deployments - Cyber Security ○ Fortinet ○ Sentinel One ○ CensornetDuring my time with the regional team, I have lead multiple customer calls and meetings to scope technical requirements and develop solutions that fit the client's needs. As part of the pre-sales process, I have written numerous proposal documents as well as technical descriptions to truly depict our service offering to the end customer. Getting stuck deep in the presales process has allowed me to develop a real knowledge of how the industry works, and the sales and procurement process both the customer and Service providers have to go through.

I joined Exponential-e in 2015 as a placement student from Sheffield Hallam University. Working Closely with our Sales teams, my role as a junior solutions consultant is to assist the client in developing a technical solution that meets their needs. During my time working at Exponential-e, I have developed a wider knowledge of the industry, ranging from tender process to procurement. When I returned to complete my final year studies, I stayed on as a part time remote worker assisting with document creation and overlooked the order process validating quotes and documentation.

At Maplin, the purpose of my job role was to ‘assist in the delivery of first class customer service to ensure that profit and sales are maximised and agreed business targets achieved’. During my time at Maplin I became more confident in assisting customers, and also developed a good knowledge within a sales environment. I feel I settled in with my colleagues very well and find that keeping a friendly environment is a key part of team morale, which is something that will stick with me throughout my current and future career.