Chris Rawlings Email & Phone Number

Halifax, Nova Scotia, Canada

• Manage cross project deployments and production releases plans.• Manage environments, both non-prod and prod, work with project team to provide infrastructure support to their needs.• Manage pipelines and automated deployments.• Automate batch processes, dev-ops, environments setup and configuration, DB setup, backup, restore, and data migration between environments.• Oversee the projects dev-ops process and support to migrate the practice to Continuous integration (CI) and continuous deployment (CD).• Manage Key Vault process, accounts and credentials.• Setup and manage the disaster recovery plans.

Burlington, Ontario, Canada

Burlington

• Responsible for monitoring and troubleshooting issues in production and non-production (UAT, DEV, QA, Pre-Prod) environments with various degrees of severity and SQL versions (SQL 2008R2, SQL 2012 and SQL 2016)• Automation of daily/weekly/monthly tasks• Responsible for employing and adjusting backup strategy• Performance Monitoring - enabling and interpreting SQL profiler and SQL traces, identifying poor performing queries and suggesting changes to developers and data warehouse developers.• Index Maintenance - Identifying unused indexes, identifying poor performing indexes and suggesting new indexes• Administering and maintaining database security in production and non-production environments• Working in an Agile environment with several concurrent projects and changing needs• Writing SQL scripts to generate ad-hoc reports based on user requirements• Work with technical teams to promote changes from non-production environment to production

Burlington, Ontario, Canada

• While reporting directly to the policy change senior manager, worked within a team of 3 to acknowledge and resolve all issues occurring within the creditor umbrella while maintaining designated service level agreements.• Developed SQL scripts to resolve data issues..• Developed stored procedures to perform various tasks under the Creditor umbrella.• Developed MSSQL queries to generate ADHOC reports based on criteria provided by various departments at The Co-operators.• Developed, maintained and scheduled batch jobs to distribute scheduled reports or perform various tasks within the creditor umbrella.• Provided insight and expertise as a support resource during various projects within the company, both Agile and standard.• Worked closely with business partners to understand user needs for upcoming maintenance releases.

Halifax, Canada Area

• While reporting directly to the project manager, ensured deadlines were met for documentation, projects and transitions by applying structured methodologies, enforcing process and policies; as well as working with clients and colleagues to communicate requirements, bottle necks and outstanding work required.• Tracked and reported issues that arose during documentation processes and transition processes. Generated reports and charts based on data exported from various sources: Databases, SharePoint lists and other trackers.• Worked within a team to devise transition strategies and timelines. Effectively communicated transition status on a weekly basis to stakeholders.• Constantly audited and reviewed document management process to identify possible changes to positively affect the process.

Halifax, Canada Area

• While reporting directly to the client executive director, worked within a small specialized team of 6 people to address escalations received from either end users of various firmwide applications, or the L1 support team.• Executed scheduled changes to various applications and databases during scheduled downtimes, usually overnight and on the weekends.• Worked with the engineering teams as well as L3 support to resolve outages of varying severities. Involvement could vary from running checkouts and sending out communications to executing changes to resolve the issue.

Halifax, Canada Area

• While reporting to shift managers, worked within a team of 8 (and with other support teams) to acknowledge, address, escalate and effectively resolve issues with various infrastructure applications and systems. • Monitored the backup server infrastructure (using NetBackup) for the entire firm, both Windows and Unix, and ensured backups completed successfully. Created rerun policies for jobs that were incomplete or failed.• Scheduled and coordinated work to be performed on the backup infrastructure of the firm, acting as a liaison between the client and various vendors (IBM, Maintech, etc..) to ensure the work performed was accurate and completed in a time sensitive manner.• Acted as a training resource to newly hired employees of the IPSGL1 team, helping them to embrace the usage of documentation and the processes of acting on, and the escalation of, issues.