Christopher Kehne Email & Phone Number

Results-oriented customer success manager with seven years of experience providing customized solutions to customers. Skilled in providing attentive customer service, managing customer relationships through customer relationship software, and increasing customer retention by fostering long-term relationships. Dedicated to fostering strong client relationships and meeting customer desires.ESALES REPRESENTATIVE 06/2021 to 06/2023 Liberty Mutual • Build and maintain strong relationships with clients, resulting in 95% retention rates and average monthly sales increase of 30% through follow-ups, personalized communication, and deep understanding of customer needs.• Consistently exceeds monthly sales goals on average of 245% revenue by discovering needs based products to ensure customer satisfaction.• Influences customers with strategic recommendations for coverage options that align with customer needs and drive retention rates, while minimizing churn.• Develops and executes tailored success plans to educate customers on additional products and discounts, while increasing their satisfaction and loyalty to ensure client satisfaction.SALES ACCOUNT EXECUTIVE 05/2021 to 07/2021 Dish Network • Leveraged inbound sales calls to grow new business, using effective communication and problem-solving skills to establish rapport with potential customers.• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.• Consistently met and exceeded competitive sales quota while maintaining a high close rate, using expertise in sales and analysis to identify the needs and wants of new customers and promote new business.• Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.SOLUTIONS SPECIALIST 05/2015 to 05/2021 Verizon Wireless | Enterprise, AL• Onboarded clients to show value of different products and software that Verizon offered to expand their lines of products within their organization.• Partnered with local businesses to ensure business profitability within the store was increased by 150%, by reaching out to local businesses and potential business clients.• Prioritized customer satisfaction while offering support and empathy to customers in need leading to an average of a 95% NPS rating.• Guaranteed low churn within the company, by educating and advising clients on proper technology fits and needs while remaining as a point of contact for any further concern.