• Responsible for establishing the short term and long-term IT business vision for the entire IT Department• Serve as key contact with external consultants and support providers. Negotiate service level agreements with vendors and service providers. Monitor service delivery to ensure targets and standards are met.• Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.• Formulate plan, budget, and recommendation of information systems capital expenditures. Manage purchases, and coordinate installation and upgrades.• Oversees and takes accountability for the solution design process by ensuring solutions are aligned with business strategies and operational workflow and establishes budgets and vendor service-level agreements.• Provide direction and advice to resolve operational issues, IT escalation and user complaints on a timely manner• Continuously evaluating business processes and solutions using lean and six-sigma principles and aligning the roadmap accordingly• Evaluating and introducing efficient newer capabilities and technologies to serve business needs• Engaging with cross functional delivery teams ensuring alignment of the solution to overall architecture• Develop, manage, and track the IT department's annual budget• Perform as the Project Management Officer for the system integration project.• Provide inputs for high-level pre-project assessment and feasibility studies to program teams• Review and approve all systems charts and programs prior to their implementation.• Responsible for managing the Scope, Schedule, Budget, and Quality which includes Planning, Tracking, Change Control, Risk/Issue Management• Analyzes Industry Best Practices / Market Trends and recommends innovation / improvements