* Responsible for Inside Sales execution, evolution & development in the Americas* Manage national headcount to deliver on revenue & key performance indicator goals* Expedite pipeline build & progression with field, channel partners & specialty resources* Communicate results and actions of the team to executive leadership consistently* Develop team of segment assigned directors and front line leadership to maximum potential* Promote healthy culture initiatives based on employee survey results & input* Navigate change management through open communication and onsite visibility* Recognize small wins and communicate appreciation on a regular basis

* Led a global cross functional project focused on segmentation and WW Commercial evolution* Worked with executives from finance, marketing, training & operations on strategic change mgmt.* Established segmentation blueprint architecture for executive review and direction* Facilitated core team weekly deliverables progression & monthly project reviews with leadership* Operationally incorporated new segment definitions into a revised WW reporting format* Created weekly recognition template for executive communication of highlighted performance* Built recognition structure for extended project team exceptional contributions

* Responsible for the evolution & development of strategic relationships with Dell EMC & VMware* Aligned business development strategies for channel partnership to drive mutual growth* Advanced creation of new revenue opportunities through Go-to-Market strategy & priorities* Facilitated coalescence between leadership, sales and product marketing for target markets* Created introductions & direction through sales teams & account alignment communications* Built the corresponding cross-functional/partner team that led our plan to success* Assisted in recruiting key new talent as needed in areas across various verticals and expansion

* Drove daily sales results of incremental revenue ($200M+ annually) to exceed forecasts* Responsible for the development of US sales teams and acquisition of new business* Worked with outside field AEs, channel partners (VARs) & IT specialists regularly* Managed organizational pipeline of forecasted deals through CRM utilization* Led through process & organizational changes along with business evolution* Built relationships with Dell as an end to end solutions provider for all technology needs* Created a winning culture focused on exceptional employee and customer experiences

* Director for the US Consumer & Member Purchase Program sales teams* Responsible for up to $1.2B in annual revenue while scaling opex to maximize profitability* Managed daily results to exceed weekly, monthly, quarterly and annual forecasts* Provided communication of directives across multiple sites and teams* Developed RSDs, RSMs, Business Managers, Sales Managers, Coaches & Sales Reps* Ensured exceptional customer experiences consistently* Work cross functionally through partnerships and teamwork* Led by example with an infectious positive attitude

* Managed relationship sales teams to exceed quotas through owned accounts* Actively managed daily pipeline of deals through salesforce.com to deliver weekly results* Delivered incremental results for the business through acquired accounts* Owned training and people development for new employees* Recognized with site level winning culture awards* Recipient of exceptional employee survey results* Mastery of call center management and transactional sales

* Responsible for overall management of 3 stand-alone call centers with headcount of 1000+* Worked with the CEOs and VPs of our international and domestic OS partners regularly* Weekly alignment with Finance measuring profitability via OpInc/$ Opex * Negotiated terms and conditions of Statements of Work (SOWs)* Worked with Global CCO team to manage call volumes and owned contractual call locks* Managed 3 outsource call centers to record levels of profitability throughout time in role* New all-time US Consumer records set in Quality, BB Registrations, LCD TVs and DFS Pen* Participated in RFP process with procurement to negotiate/determine international partners

* Managed full-time and part-time Team Leads to record levels of performance results* Helped in managing Waco to # 1 in overall profitability 11 out of 13 months * # 1 nationally ranked ASM/ASL in the first month of role* Attained BPI Yellow Belt Certification on Call Consistency / Consumer Call Checklist* Managed Waco Attrition and represented as such in national meetings weekly* Formed and managed the Waco Metric Task Forces to present to senior management weekly

* Responsible for the communication between Sales and Marketing for US Consumer* Recognized as MVP of the Quarter for contributions to the US Consumer business* Regular cross-functional engagement with Marketing, Ops, Finance and Customer Care* Successfully managed multiple projects including Lead Times, Cxl/Re’s and DHS pilots* Responsible for the creation and management of all US Consumer contests and spiffs* Created the Pilot Status Report that measures the impact of pilot teams on the floor* Senior Manager of the Services and CMU Task Forces

* Consistent best of breed performer in sales attainments and per unit KPIs* Recognized in Circle of Excellence and won multiple luxury trip awards for performance* Multiple Manager of the Quarter, Team of the Quarter and Significant Achiever awards* Created new model of control (Consumer Call Checklist) that drove consistent top results* Managed teams of up to 30 agents (Dell badged & Flex) at a time to top 10% rankings* Initiated and managed the Metrics Task Forces to drive Close Rate, TMU, DFS and Calls