Chris Frye Email & Phone Number

Greater Atlanta Area

• Manage programs and projects across multiple business lines including IT, Marketing and Finance - Project budgets ranging from $25,000 - $1.8 million - IT Project experience includes but is not limited to Infrastructure, Software, Application and Operational• Create functional and technical requirement documentation• Create Use Case and Test Case material as well as organization and documentation of business requirements to ensure the project team develops and implements solutions that meet customer needs and minimize defects prior to implementation.• Schedule, coordinate and facilitate requirements gathering sessions with the business to identify and drive complete requirements.• Document requirements and work flow diagrams with focus on process improvements.• Facilitate the creation of test plans and pre-UAT testing, documenting and tracking issues and ensuring timely issue resolution.• Facilitated in conjunction with development and update of project plans, schedules and level of effort estimates.• Active role establishing deadlines for completion of project deliverables.• Facilitated presenting status updates and project initiatives to senior and executive level management• Work closely with Sourcing to manage vendor selection for ACS projects• Review and redline contracts and Statements of Work (SOW) in preparation and in conjunction of ACS Legal team review• Manage vendor relationships and deliverables through project completion as well as establish baseline of operational guidelines for post project support and maintenance.• Specialize in recovering at risk projects and issues

Greater Atlanta Area

• Utilize Microsoft Project to develop project schedule and keep abreast of project deliverables.• Utilize SharePoint for project documents and version control.• Training Instructor for Jacada Interface Server (JIS) Development Tool• Create functional and technical requirement documentation• Create Use Case and Test Case material as well as organization and documentation of business requirements to ensure the project team develops and implements solutions that meet customer needs and minimize defects prior to implementation.• Schedule, coordinate and facilitate requirements gathering sessions w/ the business to identify and drive complete requirements.• Document requirements and work flow diagrams w/ focus on process improvements.• Assist with the creation of test plans and pre-UAT testing, documenting and tracking issues and ensuring timely issue resolution.• Perform and/or assist coordination and facilitating of risk mitigation exercises.• Oversee change request processes including facilitating weekly meetings w/ business and technology teams to assist in timely and quality project completion.• Coordinate and instruct Train-the-Trainer sessions.• Participate in training presentations.• Assist in the development and update of project plans, schedules and estimates.• Perform help-desk functions for Jacada app's.• Active role with project managers establishing deadlines for completion of project deliverables.• Document and update material for all internal system app and integration projects including user documentation and developer documentation post-mortem.• Schedule and facilitate “Lessons Learned” initiatives in preparation of future project phases.• Facilitate and/or assist in presenting status updates and project initiatives to senior and executive level management• Developer JIS• Manage IBB Resources – Site Manager• Specialize in handling of at risk customer issues/projects• Author/ assist in creation of SOR's and SOW's.

Greater Atlanta Area

Project Analyst - May 2003 – Mar. 2004• Updated project plans• Primary contact for all Statements of Requirements (SOR) and Change Control handling• Appointed Issue and Risk Manager• Primary source of communication to Unisys (our project partner)Business Integration and Customer Relations (BICR) - Jul. 2002 – May 2003• BICR was created as the customer interface focal point in providing the services of the Atlanta Data Center. • Acted as a liaison to the Data Center customers, internal and external• Ensured a high level of support and communication• Managed the business relationship process - was the principle interface to SITA’s Solution Lines and the primary point of contact for all new work (as well as existing support that was not meeting requirements)• Project management within the Data Center, budget and contract management, as well as handling of customer Service Level AgreementsAssociate UNIX System Administrator - Jan. 2001 – Jul. 2002• Provide customer application support• Provide and suggest new solutions.• Provide project management support for new projects and installations within Open Systems.• On-call for over seventy-five open systems servers, as well as the Stratus R5.System Support Specialist (Coverage Team) - Mar. 1998 – Jul. 2002• Establish policies and procedure for new 24 X 7 application support group for Data Center• Assisted Atlanta Technical Services personnel in monitoring and maintaining Unisys 2200 series mainframes and associated communications equipment, as well as providing assistance in the timely resolution.• Worked to ensure proper problem management, keeping downtime minimal and all history accurate.• Provided support to SITA application helpdesks for configuration and troubleshooting issues.

Greater Salt Lake City Area

Hill AFB, UT • Hired by customer request based on prior experience and versatility to fill multiple roles and team needs.• Served as an analyst monitoring and maintaining the integrity of over 75 databases and supporting software for 15 Air Force bases, resulting in efficient processing and customer satisfaction on the Unisys 2200 series mainframe. • Coordinated and implemented software releases, providing resolutions in a timely matter• Maintained automated scheduling software, allowing schedules of 4,500 batch runs to be generated without manual intervention, as well as coordinating proper input from the customer. • Provided customer support for trouble calls; troubleshoot with the customer in order to ensure minimal downtime.• Successfully completed 1997 End of Year processing for Hill Regional Processing Center (RPC) customers well ahead of schedule. • Train new entry-level employees on Finance software, in order to ensure uninterrupted, high level support to the customer. • Frequently requested by name by RPC customers based on past customer support record.• Top Secret Security Clearance

Hill Afb, Ut

• Served as an analyst monitoring and maintaining the integrity of over 75 databases and supporting software for 15 Air Force bases, resulting in efficient processing and customer satisfaction on the Unisys 2200 series mainframe. • Coordinated and implemented software releases, providing resolutions in a timely matter• Maintained automated scheduling software, allowing schedules of 4,500 batch runs to be generated without manual intervention, as well as coordinating proper input from the customer. • Provided customer support for trouble calls; troubleshoot with the customer in order to ensure minimal downtime.• Train new entry-level employees on Finance software, in order to ensure uninterrupted, high level support to the customer. • Frequently requested by name by RPC customers based on past customer support record.• Top Secret Security Clearance